Zen Blinds Reviews 136

One of the items in my parcel was missing even though the delivery email said both items would be included. I called customer service and could not get through to anyone. I sent email. No reply. I think this company is a scam

Bought a vertical day and night blind, also known as illusion blind, for sliding patio door and am really pleased with this. They have lovely loops at the top with the day sections allowing in good amount of light and the nighttime bands turning very nicely at night time to provide full privacy.

Great quality blinds and excellent communication from Zen through the entire buying experience including after sales. Highly recommended.

Communication very good,we were kept informed of the blinds progress in its making. Given information about hanging the blind. Couldn't find fault with anything and the blind is perfect. Thank you.
Would highly recommend this company.

We ordered our guest bedroom Roman blind from Zen blinds, we had quite a delay in receiving them but this was due to the delivery company solely! Hristo at Zen could not have been more helpful in solving the issue, he was amazing keeping us updated every step of the way in his polite and supportive manner. Excellent customer service!
When the blinds arrived we were very happy with them, super quality and easy to install. Beautifully made and the fabric is stunning!
Thank you Hristo and Zen blinds we would order from you again!

The blinds took a long time to be delivered, we were kept informed of the delay, but it was still delayed. Also the chain for drawing the blinds is far to long with no obvious way to shorten. Also no safety device for the cords were delivered

Product arrived as described and in timescale expected

Great service from ordering to received. Arrived exactly on time, well packaged. Easy instructions emailed out to me. The blind itself is extremely well made. Effortless, smooth roll up and down. Couldn't of got a better colour match. Excellent price. I would definitely use again. Perfect.

Avoid, over priced day night blinds, very poor quality, had marks on blinds, when ordered didn't realise its coming outside UK? Poor customer service, when I sent pictures of marks on blinds, got reply back after several days . And the reply was this is not manufactured fault these ink like marks are from drilling? What a joke... nearly 400£ lol 😆 drilling

Fast efficient setup and entry of requirements, good quality final product, well made and easy install

Zenshades provided an excellent experience from start to finish. The custom-made blinds were delivered incredibly quickly and arrived securely packaged with no damage at all. Installation was straightforward, thanks to the clear instructions and multiple fitting options available. I ordered Tuscan oak blinds along with two different velvet roller blinds, and they all look absolutely stunning. The quality is outstanding, and they’ve really elevated the look of my space. I highly recommend.

This is the best place for blind

From creating the order, purchasing and then receiving our blind was so simple and straight forward. When ordering online, it couldn't have been easier, nothing complicated to confuse you and everything explained. We received updates as to how our order was going and then when it was dispatched. Our blind was delivered one day early, this wasn't a problem for us, and completely undamaged. It was very well packed. Once opened the quality of the blind we bought is superior. It's a sturdy item and was again straight forward to put up within the recess of the window. We are so pleased with this experience, quality and the blind itself that we will highly recommend this company and will be ordering our other blinds from here too. Thank you.

Clear website, easy to measure and order, quality product and reasonable value

The blinds I ordered were made to measure and fitted perfect and the material is beautiful so happy with my blinds Ty zed blinds Sharon walker inverness

Prompt delivery and nice quality too. We had a slight issue with the spacing at the end of the rail. Hristo at Zen was most helpful and quick to resolve the issue. Would highly recommend and will use again. Sue.

Fantastic quality and quick delivery - would highly recommend!

Blind for office arrived well packed and fit perfectly into recess from measurements given ? Instructions came in box with fixings all good

AVOID. I placed 2 separate orders for 7 blinds (bay windows) as I’ve been renovating. BOTH times blinds were missing.
For the first order 1 blind was missing. I contacted Hristo & was given a partial credit for the missing blind & a replacement for a blind I measured in error. No problems here. I was happy to order again.
The 2nd order - 2 blinds were missing along with 7 pairs of brackets. I had to go back & forth with Hristo who said manufacturing logs & CCTV were checked. Everything was shipped. When I was having none of that, he asked me to weigh the blinds that were delivered can you believe?! Why wouldn’t you take my word for it as a customer? Who in their right mind wants partially covered bay windows? I promptly refused as that’s highly outrageous & inappropriate. Surely you know the weight of your blinds? The FedEx shipment was 2.5kgs. 7 large metal blinds with metal brackets will be heavier than that! I was also informed by Hristo re the missing brackets that “brackets are not required to be supplied. When we provide them, it is done entirely as a discretionary customer-service courtesy.” How are you expecting buyers to immediately put up their blinds?! (If they are fully delivered!) I had to ask if he was serious about retaining custom, reputation & get somewhat aggressive in tone. He then finally after approx 7 emails agreed to send the 2 missing blinds (which weighed 2.4kgs) & 7 pairs of brackets. The blinds turned up. However, only 1 pair of brackets did. I had to find my own brackets at my own cost so my windows could be fully covered ASAP. Hristo still hasn’t responded to my email enquiring where the missing brackets are (sent 23/12/25)
Also to note, their products are manufactured & shipped from Bulgaria whereas their site says they are manufactured & shipped in the UK.
I will not be using this company again & it’s a shame as the blinds are good quality & the shipping quick. However, the poor & outrageous customer service & missing blinds x2 is enough for me to take my business elsewhere. I’d advise you to do the same.

Samples were delayed in post due to Christmas emailed co and they arranged another set registered post . Then both packages arrived together . Great customer service . Quick response to emails . Great blinds arrived before Christmas