The Silent Gliss is a very nice curtain rail. My very heavy curtains, which struggled on the previous rail, now open and close easily. Fixing the rail to the universal fixings was easy for the straigh... See more
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Aluminium white twin curtain track - ideal for ceiling mounted voile and curtain. Installer said it could have had more gliders included. No fixings - some plasterboard ceiling fittings would hav... See more
Company replied
Ordered track Wednesday, advised would be shipped on following Monday..phoned Tuesday afternoon advised been delay and getting shipped immediately. Phoned Thursday lovely girl on phone apologised and... See more
We ordered a Silent Gliss 3900 corded track.When we unpacked it we found it had been damaged in transit. Tracks Direct sent out a replacement which arrived very promptly. It has now been installed an... See more
Company replied
Company details
Written by the company
Discover unparalleled window solutions with Tracks Direct. As specialists in bay windows, challenging spaces, and bespoke made-to-measure curtain poles and tracks, we take pride in crafting custom products that redefine your interior aesthetics. Our skilled technicians use high-quality brands such as Silent Gliss curtain pole and tracks to create curved or angled poles, ensuring durability and sophistication. At Tracks Direct, we go beyond the ordinary, offering tailored solutions for those seeking a touch of uniqueness in their window dressings. Our commitment to craftsmanship and innovation reflects in every product we assemble. Join countless satisfied customers who have transformed their living spaces with our premium, made-to-measure creations. Trust Tracks Direct to elevate your windows' appeal and bring a blend of functionality and artistry into your home. Your satisfaction is our priority, and we invite you to share your experience with us on Trustpilot. Together, let's redefine window dressing excellence.
Contact info
Unit 6, High Wycombe Business Park, HP11 1NY, High Wycombe, United Kingdom
- 01494 460198
- fiona@tracks-direct.com
- www.tracks-direct.com
4.7
Excellent
472 reviews
Hasn’t replied to negative reviews
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The Silent Gliss is a very nice rail
The Silent Gliss is a very nice curtain rail. My very heavy curtains, which struggled on the previous rail, now open and close easily. Fixing the rail to the universal fixings was easy for the straight rail we bought for a bedroom, but more challenging for the bay window, Still, with a lot of perseverance, we managed it. Even with very precise measuring of the bay for the makers, you are never going to get a perfect fit, so be extra vigilant if you are ordering for a bay window. All in all, thank you Tracks-Direct.
24 April 2026
Absolutely fantastic business.
Absolutely fantastic business.
Great products and fast delivery.
2 November 2025
AWESOME TRACK
what a amazing pleasure ive found buying my custom made curtain track im delighted with the finished track looks superb and NATALIE WAS AWESOME 10/10 HIGHLY RECOMMEND
13 March 2026
Unprompted review
Reply from Tracks Direct
Thank you for your great feedback!
We’re delighted to hear that you were pleased with the quick delivery and that your track was made accurately to your requirements, we pride ourselves on our precision manufacturing.
I’ve shared your comments with the team, and they were so pleased to know you were happy with the support and service provided.
We really appreciate you taking the time to leave a review and hope to help you again in the future!
They are very good to deal with but…
They are very good to deal with but have a problem with invoices. I do not understand why it takes so long for some companies to raise invoices when so many do it instantly.
24 March 2026
Reply from Tracks Direct
Thank you for your feedback, and for your kind words about dealing with us - we really appreciate it.
We're sorry for the delay in our response. We always aim to respond promptly and deliver exceptional customer service, and we apologise that we didn't meet that standard on this occasion.
We also appreciate your comments regarding invoicing and understand how frustrating delays can be. Your feedback has been noted and will be reviewed internally as we're always looking to improve our processes.
Thank you again for bringing this to our attention, and we hope to provide a smoother experience for you next time.
Second time we have purchased from…
Second time we have purchased from tracks direct. We found the instructions on how to measure our bay window very easy to follow, and our track fits perfectly. Very pleased with the service we have received
31 January 2026
Reply from Tracks Direct
Thank you for your lovely review and for choosing us again! We’re so pleased to hear that you found the measuring instructions easy to follow and that your bay window track fits perfectly.
It’s great to know you’re very pleased with the service you received. If there’s anything else we can assist with in the future, please don’t hesitate to get in touch.
Great product
Great product, carefully packaged so as not to get damaged in the mail, fitted my bay window perfectly. Nothing bad to say about it.
The only letdown was it was ordered on 4 December 2025, promised for delivery on the 18 December after which the delivery date was changed twice and product was not received until 30 December.
4 December 2025
Reply from Tracks Direct
Thank you for your feedback! We’re so pleased to hear that you’re happy with the product, that it was well packaged, and that it fitted your bay window perfectly.
We’re really sorry for the delays you experienced with delivery, especially after being given an initial date and then having it changed. We understand how frustrating that can be and apologise for any inconvenience caused. Our aim is always to deliver when requested, and we’re sorry we let you down on this occasion. We have reviewed this internally to ensure we learn from this and continue to improve our processes where we can.
Thank you again for your patience and for your kind comments about the product. If there’s anything else we can assist with, please don’t hesitate to get in touch.
Beautifully made curtain rail to fit into a bay window
We provided the dimensions for out bay window, and received back a perfectly made drawstring curtain rail. They communicated throughout and the quality is excellent. Well worth the cost.
18 November 2025
Reply from Tracks Direct
Thank you for your lovely feedback! We’re so pleased to hear that your corded curtain track was a perfect fit for your bay window and that you were happy with the communication and quality throughout the process.
It’s also great to know you felt it was well worth the cost, and we’re so pleased that everything met your expectations. If there’s anything else we can assist with in the future, we’d be more than happy to help.
Great service
Easy to measure for a bay window. Swift response, very well packaged for transport. I am really happy.
17 November 2025
Reply from Tracks Direct
Thank you for your kind review! We're so pleased to hear you found the measuring process straightforward and that everything arrived safely and quickly. It's great to know you're really happy with your experience — if there's anything else we can help with, we're always here.
Professional and swift service
The communication and verifying of order has been handled professionally and swiftly.
Great effort
26 October 2025
Reply from Tracks Direct
Thank you for your feedback! We’re really pleased to hear that the communication and order verification were handled professionally and efficiently. It’s always great to know our efforts are appreciated — thank you again, and if we can assist with anything else, just let us know.
Great customer care, excellent product
Great service overall. Good product - it's really helpful to be able to get a rail that's an exact fit.
Also, there were a couple of issues with the courier and the product that was delivered originally. These were sorted out very quickly with no fuss.
12 November 2025
Reply from Tracks Direct
Thank you for your kind review! We're so pleased to hear you’re happy with the service and that your made-to-measure rail was a perfect fit—it makes all the difference.
We’re sorry there were a couple of issues initially, but we're glad we could resolve them quickly and without any hassle. Great customer care is something we take pride in, and it’s lovely to know you felt well looked after.
If there’s anything else we can help with, please don’t hesitate to get in touch.
This is the best company I have ever dealt with
This is the best company I have ever dealt and would give them 6/5 if I could.
Their customer care is exceptional, we ordered a heavy curtain track from them and were dismayed when it seemed not to fit. Tracks Direct staff were a pleasure to deal with and organised their expert fitter, also very helpful to visit and fix the problem at no extra cost. Great service -nice people to deal with.
17 October 2025
Reply from Tracks Direct
Thank you so much for your glowing review! We’re absolutely delighted to hear that your experience with us stood out and that you’d rate us 6 out of 5 — what a compliment!
We’re sorry to hear there was initial concern with the fit, but we’re so pleased our team could step in and get everything sorted quickly. It’s lovely to know you found everyone helpful and easy to deal with, including our expert fitter (we think he is a bit of a legend!).
Reply from Tracks Direct
Thank you for your kind feedback! We're so pleased to hear you were happy with the service from start to finish. If there's anything else we can help with, please don’t hesitate to get in touch.
Disappointing
Ordered track Wednesday, advised would be shipped on following Monday..phoned Tuesday afternoon advised been delay and getting shipped immediately. Phoned Thursday lovely girl on phone apologised and advised just been shipped. Finally arrived on Friday pm. Really happy with track..but you need to get your act together!
27 October 2025
Good quality curtain tracks
The curtain tracks arrived promptly and appear to be very good quality
15 October 2025
Will not be using this company again
Spent well over £800 on a curtain track at the end of last month. It's now the 23rd and they've still not got it right. First they never acknowledged my order. Then when they said they would deliver it, they didn't. I had to get in touch with them before they gave me another date. They didn't provide any tracking information. When it arrived part of it was wrong...
The saga just goes on.
I've been generous and given 2 stars instead of 1 because I think the main part of the order is right. Of course I've not been able to test this yet.
29 September 2025
Really good quality track and just what…
Really good quality track and just what we wanted for large bay window and bespoke my curved to fit around a corner
28 September 2025
Reply from Tracks Direct
Thank you for your feedback! We’re so pleased to hear the track was exactly what you needed for your large bay window and that the bespoke curve fit perfectly around the corner. It’s great to know you’re happy with the quality too.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Good but not cheap
Aluminium white twin curtain track - ideal for ceiling mounted voile and curtain.
Installer said it could have had more gliders included.
No fixings - some plasterboard ceiling fittings would have been nice for the price.
Arrived in reasonable time in long tube.
Bit sticky when shutting the curtains, had expected smoother traction.
Good service to offer lubricating spray following initial review. We will see if it works.
4 July 2025
Reply from Tracks Direct
Thank you for your honest and detailed feedback! We're glad to hear that your curtain track was a good fit for your ceiling-mounted voile and curtains, and that it arrived in good time.
We appreciate your comments regarding the number of gliders and the absence of fixings—particularly for plasterboard ceilings. This is useful feedback, and we’ll certainly take it on board as we continue to improve our offering.
Regarding the slight stickiness when drawing the curtains, we’re sorry to hear that it wasn’t as smooth as expected. We’ve popped some silicone spray in the post, which should hopefully resolve the issue and give you the smooth traction you were expecting.
If there’s anything else we can assist with, please don’t hesitate to get in touch.
Good company,quality product,everything…
Good company,quality product,everything by size,easy to install. I liked everything.Good shipping packaging to ensure nothing breaks.I can recommend it to everyone.
11 August 2025
Reply from Tracks Direct
Thank you for your great review! We're so pleased to hear that you were happy with the quality of the product, the made-to-measure sizing, and how easy it was to install. It’s also great to know the packaging ensured everything arrived safely.
We really appreciate your recommendation and are glad you had a positive experience from start to finish. If there’s anything else we can help with, please don’t hesitate to get in touch.
Love my new curtain poles
Love my new curtain poles, they look good. The only reason I've given four and not five stars is because a small bag was missing from one of them which prevented the job being finished after I'd booked someone to do it. Must say the missing parts sent out immediately.
10 July 2025
Reply from Tracks Direct
Thank you for your feedback! We're so pleased to hear that you love your new curtain poles and that they look great. We're really sorry about the missing bag of parts and completely understand how frustrating that must have been—especially with someone already booked to install them.
We’re glad our team were able to send out the missing parts straight away, and we appreciate your understanding. If there’s anything else we can do to assist, please don’t hesitate to get in touch
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