EV cars come in different battery sizes. There was no provision for entering this when making an online application. I was fortunate to get a salesperson who knew how to change the upper limit of our... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good to deal with. Good communication through the one claim we have made so far on our car policy. Competitive rates. Would be 5 stars but recently stopped offering a multi policy discount so no benef... See more
Company replied
It was fast and simple to get a free quote online. Got 2 months free (equivalent) which is what made my decision, as it was similar price to another company without the 2months free incentive. So f... See more
Company replied
It was so easy to set up and organise with no fuss or stress involved. Having contents and car for the same price I was paying for just the car with another insurer was just icing on the cake. I foun... See more
Company replied
Company details
Written by the company
Tower is Kiwi born and bred insurance company that's been around for over 150 years. We're always looking for new ways make insurance simple like making sure our policies are written in plain language, offering a range of simple and flexible options to suit your needs and making it easy to manage your insurance online in your own time with My Tower.
Contact info
Level 5/136 Fanshawe Street, 1010, Auckland, New Zealand
- 0800 379 372
- www.tower.co.nz
4.3
Excellent
4K reviews
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Reply from Tower
Hi KAR,
Thanks for your feedback, we appreciate you taking the time to share your experience with us.
Warm regards,
Tower Team
Tower GROSSLY INCOMPETENT…
Tower incompetent handling of home and contents policies contracted for by me, left me completely uninsured for 3 days. Because of their appalling manipulation, the policies were both cancelled in writing several days prior to the (botched) start date imposed by Tower BUT MONEY STILL TAKEN OUT OF MY ACCOUNT. Now i have to sue them to get it back.
1 August 2026
Unprompted review
Reply from Tower
Hi Hanabelle,
We're sorry to hear that your cancellation request wasn't correctly processed - our team are reviewing this internally and will follow up with you directly regarding this.
Thank you for taking the time to share your recent experiences, your feedback is valuable and will be used to ensure similar requests are handled correctly moving forward.
Thanks,
Tower Team
Reply from Tower
Hi Ross,
Thanks for your review! We're excited to have you onboard with us this year!
Warm regards,
Tower Team
Be more coordinated between departments…
Be more coordinated between departments & more communication with the client.
27 July 2026
Reply from Tower
Hi Pamela,
Thank you for your feedback - we'll have a look into your recent interactions to understand where there may be room for improvement around this.
Thanks,
Tower Team
Reply from Tower
Hi Nick,
Thank you for taking the time to share your positive claims experience with us! We hope that you're all doing okay after the accident.
Warm regards,
Tower Team
Very easy to u thank you
25 July 2026
Reply from Tower
Hi Errol,
Thanks for taking the time to leave us a positive review!
Thanks,
Tower Team
Customer service lady was bubbly and…
Customer service lady was bubbly and cheerful. Went with tower after looking on line for a while for a better insurance deal.
25 July 2026
Reply from Tower
Hi Gordon,
What a fantastic review! We'll pass on the feedback to the staff member who assisted you.
Warm regards,
Tower Team
Reply from Tower
Hi Graeme,
Thank you for your feedback! We're delighted to know you felt looked after by us and continue to trust Tower as your provider.
Warm regards,
Tower Team
Unable to change payment method
It said that payment was unsuccessful because I had an expired card. However could not find a way to change the card and post payment said cannot change it as can only change when a payment needs to be made.
25 July 2026
Reply from Tower
Hi Sumit,
Thanks for your feedback. For customers who pay annually, you are only able to update the card details online during the pre-renewal period, or when there is a payment due.
If you are still needing these details updated, our team can assist you with this over the phone on 0800 808 808.
Warm regards,
Tower Team
You staff were very helpful when we…
You staff were very helpful when we changed from Summerset Warkworth to Summerset Cambridge.
25 July 2026
Reply from Tower
Hi Graham,
Thank you for sharing - we aim to provide helpful service and are thrilled to know our team achieved this for you.
Warm regards,
Tower Team
Reply from Tower
Hi Terry,
Thanks for your kind words - we really appreciate your feedback.
Thanks,
Tower Team
I cant find policy terms & cconditions…
I cant find policy terms & cconditions of information wanting to quit/csncel my imsurance iv paid for over ten years.
25 July 2026
Reply from Tower
Kia Ora Sheryl,
Thanks for your feedback. This information is located in your policy wording; however, we have organised for our frontline team to get in touch with you today to understand your concerns and assist you with your request.
Thanks,
Tower Team
Easy enough to switch though a few…
Easy enough to switch though a few issues with quote vs price. Plus the insured value in quote didn't carry over so had to redo which added to the final cost. Price is okay for the market.
23 July 2026
Reply from Tower
Kia Ora Sauce,
Thanks for your positive review! We're pleased to have you onboard and we do apologise for any issues you encountered with the quote/purchase price.
Thanks,
Tower Team
The customer service person was awesome…
The customer service person was awesome and made the process so easy.
25 July 2026
Reply from Tower
Hi Gary,
Thank you for sharing - we'll pass this feedback on to the staff member who assisted you! We really appreciate your kind words.
Thanks,
Tower Team
Reply from Tower
Hi Chris,
Thanks for your positive feedback - we're thrilled to hear you found the process easy and straight forward.
Thanks,
Tower Team
Prompt e-service
24 July 2026
Reply from Tower
Hi Jesse,
Thank you for sharing your experience of our online process!
Thanks,
Tower Team
Reply from Tower
Hi Tracey,
Thank you for taking the time to sharing your experience with us. We're delighted to have you onboard with Tower!
Thanks,
Tower Team
Reply from Tower
Hi Carol,
Thank you for your kind words around the recent service you received - we're thrilled to have you back with us and look forward to providing you cover this term.
Warm regards,
Tower Team
I have been overseas and you had…
I have been overseas and you had insured my rental whilst I am away, 8 years, on returning I got a new quote just because I could, shocked to find that your premium is $1,000 dearer, the reason I have canceled my policy.
24 July 2026
Reply from Tower
Hi Jocelyn,
Thank you for your feedback. Our premiums are regularly reviewed and adjusted based on the information available to us.
We're sorry to hear you have cancelled your policy, but if you wish to discuss your concerns around the pricing further, our team would be more than willing to assist you on 0800 808 808.
Warm regards,
Tower Team
The people who answered my queries…
The people who answered my queries what’s amazing! Done all the changes that I want in an instant. Really satisfying.
24 July 2026
Reply from Tower
Hi May,
What a kind review! Thank you for taking the time to share this with us - we are thrilled to know we met your expectations recently.
Warm regards,
Tower Team
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