Toshiba Reviews 

446
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, most reviewers were let down by their experience overall. Customers complained that the products frequently stopped working shortly after purchase, often freezing or getting stuck in annoying restart loops. People also found the remote controls very sluggish and difficult to use, requiring multiple presses to respond properly. Some people were dissatisfied with the customer service, noting that support teams failed to reply or refused to offer repairs. Reviewers additionally mentioned that appliances broke down right after the warranty expired, leaving buyers with useless electronic units. Consumers also expressed frustration over poor sound quality and screens suddenly turning completely black during use.

What people talk about most

Product

Customers consistently express deep frustration and disappointment with the poor quality and lack of... See more

Quality

Clients share negative opinions on quality, consistently describing units as poor and unreliable. Reviewers... See more

User experience

Users describe profound dissatisfaction with user experience, finding the system extremely frustrating and... See more

Customer service

Reviewers highlight negative aspects of customer service, expressing deep frustration and dissatisfaction.... See more

Warranty

People report negative experiences with warranty coverage, noting that products frequently break down shortly... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I thought I had an issue with Sky, so I telephoned their technical services. They went through their checklist; one of the questions was, "What TV are you connecting to?" When I told them it was a Tos... See more

Rated 1 out of 5 stars

Bought a Toshiba 65 TV from ao, had a problem with TV losing picture, intermittent picture quality. It was 1 day out of a 1 year warranty on day of purchase but less than a year on day of delivery..... See more

Rated 1 out of 5 stars

In Dec '25 I bought a 55" Toshiba tv from AO. I originally gave it a moderate review as I thought it may be just a steep learning curve. I have since regretted having bought a tv using the VIDAA opera... See more

Rated 1 out of 5 stars

Bought 24" Toshiba Exertis tv in July 2025. Now 54 weeks after receipt the tv has developed a constant ticking sound from the speakers. Toshiba not interested as it is outside 12 month guarantee per... See more


Company details

  1. TV store

Information provided by various external sources

Related Links


Contact info

1.3

Bad

TrustScore 1.5 out of 5

446 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(446)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor tv brand

If I could give a 0 then I would. The remote as to be direct in line with sensor and is very slow and sluggish when after you press the button. Very poor. I never recommend Toshiba tvs .stay away. I took my tv back. Bought an LG. Best thing I did. I very highly recommend LG. Very fast and remote works anywhere.

8 January 2026
Unprompted review
Rated 1 out of 5 stars

2 1 /2years ago we purchased a 55inch…

2 1 /2years ago we purchased a 55inch Toshiba TV which until Saturday 6th December when the power supply went with o real warning ⚠️ the TV packed up tried various helpful you tube blogs but they couldn't help us in the end the TV was far gone only a miracle if we had one could have worked.

6 December 2025
Unprompted review
Rated 1 out of 5 stars

Bought a Toshiba 65 TV from ao

Bought a Toshiba 65 TV from ao, had a problem with TV losing picture, intermittent picture quality. It was 1 day out of a 1 year warranty on day of purchase but less than a year on day of delivery.. Not ao or Toshiba would take any responsibility. More into giving me the run around with frustration. Service from ao ebay and Toshiba UK absolutely rubbish..

5 October 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish don’t waste your money

Myself and 3 other family member bought the Toshiba tv 65inch 4 years ago
Worst tv ever remote does not work half the time switched off on its own try to watch Netflix or free view it goes all through the motions then turns tv off
And that’s all of our. We have all recently bought new tvs had enough will never buy this make
Bought we all bought Hisense this time as I have had one in my bedroom for. Approx 6 year brilliant tv colour everything so now my new Hisense 65 will be here Friday. Won’t ever have to go in to watch review or Netflix in my bedroom anymore can’t wait
Don’t waste your money Samsung is a brilliant tv as well which I have in my kitchen

2 November 2025
Unprompted review
Rated 1 out of 5 stars

As others have stated the so called…

As others have stated the so called smart TV is just bad. It always needs retuning. There is control issues and doesn’t turn off when you ask it to. It just doesn’t know how to be a TV. Who would of ever of thought a TV would crash? It’s job is to receive and screen what you want.

17 October 2025
Unprompted review
Rated 1 out of 5 stars

Have a Toshiba tv with intermittent…

Have a Toshiba tv with intermittent fault,contacted customer services the guy was very helpful, tried a few things ,he said if problem persist you probably need a replacement tv. Problem still there rang again, what a ar_hole he was , very condecending. No help at all. Contacted AO who we purchased it from, supplier problem. Contaced customer service no reply to email , what a very poor company,would not buy anything Toshiba in the future, dont care about the customers and just sell cheap rubbish.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

TOSHIBA Canvio Ready 2TB HDD

I bought this external hard drive from ARGOS / Sainsbury's, as it was on special offer.

For those who also own an ENG camcorder, I can highly recommend this device.
My Panasonic HC-X1 4K Professional ENG camcorder recognised the device straight away, but had to be formatted to the camcorder's file system, and I was able to copy a number of wildlife "Rushes" (video files) to the external hard drive for obvious backup purposes.

Well pleased with my purchase today! :-)

9 September 2025
Unprompted review
Rated 1 out of 5 stars

Never buying Toshiba again

Freeview needs constant retuning, tv guide rarely works properly, it has various annoying technical glitches and lagging remote control issues and on any on-demand service it switches off after ten minutes of being paused, so you have to go back into a given app and hope it has kept your place (not always the case)
Absolutely not worth any money saved on this cheap but awful TV

12 July 2025
Unprompted review
Rated 1 out of 5 stars

Toshiba 50QA5D63DB 'Not So' Smart TV

Toshiba 50QA5D63DB 'Not So' Smart TV. OMG where do I start with this overpriced piece of crap? Short version: Bought it but didn't use it for 2.5 years as we moved home and used a different TV. After 2.5 years unpacked it and found it's basically unfit for purpose. It's slow to respond or doesn't respond at all. The user manual is about as clear as a well stirred muddy puddle, which is where I would like to through this waste of resources. Obviuosly I'm well beyond any consumer rights without a major fight and to be honest I've got better things to do than fight the retailer in court over this. All I can do is warn anyone that will listen to research any product with a Toshiba badge on it. I'll never have anything from them in my house again.

1 September 2025
Unprompted review
Rated 1 out of 5 stars

Toshiba terrible

Had a tv. Had it 3 years , not always used in that 3 years . Turned it on , 6 days ago, sound there but nothing else works. Contacted Toshiba, customer care 💩💩💩 basically my fault and told me to fix it ! Explained everything including my health but nothing scripted 💩💩💩 no help and put it all on me. Don't tell me £399 for 3 years years minus say 8 to 12 months months tv not used is fair. TOSHIBA ARE A HORRIBLE COMPANY. Customer care horrendous, their warranty excuse is a get out nothing more . NEVER BUYING TOSHIBA AGAIN

14 August 2025
Unprompted review
Rated 1 out of 5 stars

basically the Toshiba fire TV is crap

basically the Toshiba fire TV is crap
i would not recommend it to anyone thee are so many things that don't work or work intermittently take tv guide it will sit there for ever leaving you waiting for a response I get so frustrated I feel like kicking the screen. its ok if u want to watch say Utube or netflix try watching SKY News or GBnews on the internet you will have problems try Sky News on Freeview terrestrial, the picture quality is so poor I gave up, at the end of the day if it wasn't that, Try to user the TV Guide, its a joke sometimes it works most times it doesn't I got this Tv as a present from my son, I am too polite to tell him tat he bought a crock of shite. The TV is a load of crap, I woold not recommend it to my worst enemy

1 March 2025
Unprompted review
Rated 1 out of 5 stars

I have a terrible experience buying…

I have a terrible experience buying Toshiba Fridge GR-TR735WE-PGX-GG which is the worst decision model I ever made.

Was shifting house in Dec last year and fridge did not came on the scheduled delivery. When it came on scheduled day, delivery man showed attitude and did not explain further. I just throw the box and wasn’t bothered on the streaming of the door frame was actually faulty and should have been rejected on the spot.

After a few months, the build up of water at 2nd door become very obvious and I only came to know the door sponge framing is actually faulty.

Everyday I called Harvey Norman who actually helped arranged on-site support immediately.

The door water buildup is getting worst and totally not cold. Called Toshiba customer support and was told this is normal and will go away after 6 days.

How to tolerate when the fridge cannot even serve its basic purpose of keeping food fresh (I can’t keep my fruits and veg fresh as the fridge temp is the same as room temp) 😭😭 and ice cube chamber is totally faulty today on 19 July 2025. I was told this is normal and does not deserve a change of fridge.😭😭😭

19 July 2025
Unprompted review
Rated 1 out of 5 stars

Worst tv ever bought

This tv is the biggest heap of shite ever bought, constant bullshit regarding signal even with a direct aerial feed. Loss of internet for a freeview bs guide. Do not buy this shit, avoid at cost

17 January 2025
Unprompted review
Rated 1 out of 5 stars

Unreliable TV’s coupled with horrible customer service

I purchased a Toshiba TV from Tescos on Black Friday in 2020. The model number is 58UL2B63DB

By 2021 December, the TV was no longer working it had lines running down the middle of the screen. I contacted Toshiba and got the worse support you could get, “unplug and plug the tv” etc. in the end, they told me as 13 months has elapsed since purchasing the TV it’s out of warranty.

13 months for a TV is ridiculous, I didn’t know my rights at the time but I should have stated my rights as per the Consumer Rights Act as that is unsuitable.

Since then, I’ve purchased another reliable brand TV and it’s lasted me till this day nearly 4 years and running fine.

4 May 2025
Unprompted review
Rated 1 out of 5 stars

If I could give it 0 stars I would

If I could give it 0 stars I would! Worst TV ever. Closes all apps down mid watch. Got on chat to Toshiba greeted by a rude employee that told me it was because we had it connected to WiFi and not Ethernet! What a load of rubbish. Decided to try the Ethernet which is currently hanging from tv as WiFi box is other side of room and apps are still just closing down while watching. Told to send a what’s app with it happening . That was Saturday it’s now Thursday and I still haven’t had any response from them. Would never buy Toshiba again!

1 May 2025
Unprompted review
Rated 1 out of 5 stars

Awful TV

Awful TV. I wish I read all the terrible reviews before buying. Had TV a year and it started going faulty just after the warranty expired.Apps don't work on Tzv since fault developed or keep on freezing so had to buy a Fire stick!

Very poor quality TV for £250 and customer service pretty bad too - they posted a USB stick to update software, which made things even worse. I would not recommend. I gave up and bought an LG TV

27 April 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing Experience with Toshiba TV (50-inch)

I purchased a Toshiba 50-inch TV in October 2022, and after just a little over a year of use, I’m extremely disappointed. The TV has started showing vertical lines across the screen, particularly during bright scenes. The issue is intermittent but has become worse over time, even after replacing the T-Con board. I expected much better durability for a TV in this price range. After researching, it seems like this is a common issue with Toshiba TVs, which is concerning. I would not recommend this brand if you’re looking for reliability.

13 April 2025
Unprompted review
Rated 1 out of 5 stars

Bought Toshiba TV a year ago

Bought Toshiba TV a year ago. It completely went a day after 1 year guarantee. Seller passed me on to Toshiba Support, who were awful

They posted me a USB stick to plug into TV for software update. This updated TV software but I can't update again and TV apps regularly freezing. Can't update channels now so left with a basic TV with apps that don't work properly & keep on freezing.

Apparently it's an android TV that updates regularly, but the updates cause numerous issues. I should have bought a smart TV like the LG TV I had previously. I definitely won't buy Toshiba TV again. Toshiba is a rubbish TV brand. Waste of £250.

1 March 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look