Ticketmaster Australia Reviews 

11,323
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 2,015 reviews, reviewers had a great experience with this company. Many customers consistently praise the high quality of the shows and performances, often describing them as stunning, amazing, and captivating. People also appreciate the seamless user experience, highlighting easy online purchasing, convenient ticket access, and the ability to add tickets to digital wallets. Reviewers frequently commend the helpful and friendly staff, who contribute to a positive atmosphere and assist with accessibility needs. However, some customers also noted issues with the ticketing system and website functionality, including difficulties with digital wallet barcodes, reselling tickets, and website blocks during purchase. A few other people also felt that staff could be unhelpful or rude, and mentioned problems with venue acoustics, obstructed views, and inadequate transport or parking options.

What people talk about most

User experience

Customers consistently note ambiguous experiences with user experience, with many praising the ease of use... See more

Location

Customers had ambiguous experiences with location, with some praising venues like the State Theatre and... See more

Staff

Clients share ambiguous opinions on staff, with many reviewers praising the helpfulness and professionalism... See more

Service

Consumers find service to be ambiguous, with some reviewers describing it as appalling and the worst... See more

Product

Users describe ambiguous interactions with product, with many reviewers praising various shows and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ticketing system needs improvement. Despite putting the electronic ticket in my phone wallet, It would not scan and I had to go to the ticket office for paper tickets. Apparently, this is a fairl... See more

Rated 3 out of 5 stars

Have not been on level 2 for a long time. access to areas difficult and food areas far and few for average footy goer . North Melbourne ground announcer very annoying and loud. Cut the level down, can... See more

Rated 5 out of 5 stars

I bought tickets to the Gelong game in Melbourne for 3 of us on a trip from Brisbane. I did see the $20 option for ticket insurance but didn't choose as we all felt fine. On the way to the game i too... See more

Rated 5 out of 5 stars

I've seen the boys before at Hamer Hall (I don't know the date) BUT I couldn't miss seeing them again. It was fantastic. Your staff are always most helpful. I'm disabled & need some help getting to m... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Ticketmaster is the largest global event ticketing company.


Contact info

3.9

Great

TrustScore 4 out of 5

11K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(11,323)

1,979 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

David Campbell Was Awesome And Thanks…

David Campbell Was Awesome And Thanks Ticketmaster For Supporting Australian Home Grown Talent.
The Foundry Theatre Good Little Venue But Might Take Time To Grow On Me As A Venue Depending On Which Celebrities Perform There In The Future. Staff Were Helpful And Efficient At The Venue On The Night Helping Patrons

28 June 2026
Unprompted review
Rated 5 out of 5 stars

This production was fantastic .

This production was fantastic .
My daughter loved this movie as a child .
We went on Saturday afternoon and thoroughly enjoyed this experience.
The cast was awesome ! We loved the set changes and the humour in the acting .. Thanks !!!

27 June 2026
Unprompted review
Rated 1 out of 5 stars

I downloaded the App onto my phone

I downloaded the App onto my phone. It acknowledged that I had bought a ticket but the ticket would not download onto my phone. The email printout (not screen shot) gave me a barcode and seat number which would not scan at the stadium entrance. I had evidence that I had paid for a ticket and so I was let in. Not a good service.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Loved, loved, loved it!

What a fantastic show. Funny, energetic, authentic.
His voice is remarkable. He is the epitome of a showman! A very intimate theatre. Left the venue tapping my toes and singing show tunes all the way back to the mountains.

26 June 2026
Unprompted review
Rated 3 out of 5 stars

The main actor was awesome

The main actor was awesome. A lot of the others in the cast were amateur dramatic standard at best. Felt more like a high school musical for the main but an enjoyable evening.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Refund in full

So happy with correspondence and end result. Very happy to have received a full ticket refund due to unforeseen circumstances. 10/10 resolution

26 June 2026
Unprompted review
Rated 1 out of 5 stars

I feel discriminated against

You need to make it easier to book disability tickets, this is ridiculous. I should be able to just pick the disability spots on the website and book online just like anyone else. Not every person in a wheelchair has a single "attendant" Many just want to come with a bunch of family and friends and sit together like normal people.

It took me 5 emails and 1.5 hrs on the phone and no one seemed to be able to understand I wanted to watch the event with a bunch of friends not a single "attendant" I don't need an attendant I just need a spot to park my chair.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

The venue and gig was great

The venue and gig was great . Can you please let us know in future whether the artist has a support act and the running times of each. Other venues and ticket sellers do this . This would be helpful in planning the evening. Thanks

24 June 2026
Unprompted review
Rated 4 out of 5 stars

The ticketing system needs improvement

The ticketing system needs improvement. Despite putting the electronic ticket in my phone wallet, It would not scan and I had to go to the ticket office for paper tickets. Apparently, this is a fairly common problem. Having the option to download tickets on a computer would be helpful!

20 June 2026
Unprompted review

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