Ticketmaster Australia Reviews 

11,318
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 1,996 reviews, reviewers had a great experience with this company. Customers frequently praise the shows and performances, highlighting the captivating choreography, stunning costumes, and powerful storytelling that create an emotionally engaging experience. Many people also appreciate the helpful and friendly staff, noting their positive attitude and assistance, especially for those with special needs. The ease of accessing and managing tickets, including digital options and the ability to change dates, significantly enhances the overall user experience. However, some people were dissatisfied with aspects of the ticketing system, mentioning issues with barcode scanning and the inability to resell tickets. A few other people also felt that staff sometimes lacked courtesy and respect, leading to unpleasant interactions, and that event organization could be chaotic, with delays and poor crowd management.

What people talk about most

User experience

Customers consistently note ambiguous experiences with user experience, with many praising the ease of use... See more

Location

Customers had ambiguous experiences with location, with some praising venues like the State Theatre and... See more

Staff

Clients share ambiguous opinions on staff, with many reviewers praising the helpfulness and professionalism... See more

Service

Consumers find service to be ambiguous, with some reviewers describing it as appalling and the worst... See more

Product

Users describe ambiguous interactions with product, with many reviewers praising various shows and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ticketing system needs improvement. Despite putting the electronic ticket in my phone wallet, It would not scan and I had to go to the ticket office for paper tickets. Apparently, this is a fairl... See more

Rated 3 out of 5 stars

Have not been on level 2 for a long time. access to areas difficult and food areas far and few for average footy goer . North Melbourne ground announcer very annoying and loud. Cut the level down, can... See more

Rated 5 out of 5 stars

I bought tickets to the Gelong game in Melbourne for 3 of us on a trip from Brisbane. I did see the $20 option for ticket insurance but didn't choose as we all felt fine. On the way to the game i too... See more

Rated 5 out of 5 stars

I've seen the boys before at Hamer Hall (I don't know the date) BUT I couldn't miss seeing them again. It was fantastic. Your staff are always most helpful. I'm disabled & need some help getting to m... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Ticketmaster is the largest global event ticketing company.


Contact info

3.9

Great

TrustScore 4 out of 5

11K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.9

All reviews

(11,318)

1,960 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible planning and management of a gig

Allowing only 30 minutes for thousands of people to enter the gates is a complete joke. I joined the line at 5:15 which was enormous by this stage already and missed the opening band Currents as the staff handling tickets were slow and there wasn’t enough people to move the line steadily. Lines for everything were much bigger than normal for a riverstage show. Getting merch was unattainable, getting a drink took 20 minutes meaning time was spent away from enjoying the show that I paid good money for. It was one of the worst experiences of a riverstage show in a long time with evidently poor planning and management. The only saving grace was the bands were amazing albeit very short lived. Currents as an opening band only being given 7 songs to perform was deplorable. Sadly I will be avoiding the riverstage performances going forward as I genuinely want my money back after such a poor experience.

28 June 2026
Unprompted review
Rated 5 out of 5 stars

loved it but the lines

Absolutely loved the show but I am not sure if it's you guys or the venue or whoever but the lines for merch were too much. Get multiple stalls around the place, still had a great time though

28 June 2026
Unprompted review
Rated 1 out of 5 stars

What is wrong with the ticketing system…

What is wrong with the ticketing system and getting through the gate? When we arrived at the ground, I was gobsmacked at how many people were waiting to get in at Gate 2. We had no bags so managed to skip the queue. The attendant had a hand held scanner which could not pick up my downloaded tickets to my Wallet. Why is it so hard???? When in the ground, I then had no internet.

27 June 2026
Unprompted review
Rated 3 out of 5 stars

System doesn't keep up

There's a bit of a systemic Fail involved in this. I sold my tickets on the Ticketmaster Resale facility some time ago. So obviously I didn't go to the show and won't be giving it a review. It is curious that your system can't capture what's happened in this case.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

The event was well organised ,

The event was well organised ,
The staff were helpful and professional ,
The State Theatre is a stunning place to host such an event, very appropriate.
The entry was a breeze with literally no waiting time which was great thanks to digital ticketing ..
The only issue for me was the parking which cost me $90 for 2 hours ..
It was a rainy night and I chose not to take public transport so that’s on me but still think everyone would agree on this ..
next time I will take public transport .
Overall I enjoyed the venue , the service and the show 🙏

27 June 2026
Unprompted review
Rated 1 out of 5 stars

Brookvale Oval

Travelled from Tasmania to watch this game. Couldn't find seats Security and event staff were very rude and unhelpful. Managed to see part of the second half but destroyed my holiday aspirations.

27 June 2026
Unprompted review
Rated 3 out of 5 stars

It was suggested to download tickets…

It was suggested to download tickets into the wallet app for a faster flow. Well mine wouldn't load in the app so held up the line as I had to return to ticketmater to get my tickets. Also a pain when your leaving the stadium (pass out or arm bands ) would be more easy as opening and closing of the apps is slow.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

David Campbell Was Awesome And Thanks…

David Campbell Was Awesome And Thanks Ticketmaster For Supporting Australian Home Grown Talent.
The Foundry Theatre Good Little Venue But Might Take Time To Grow On Me As A Venue Depending On Which Celebrities Perform There In The Future. Staff Were Helpful And Efficient At The Venue On The Night Helping Patrons

28 June 2026
Unprompted review
Rated 5 out of 5 stars

This production was fantastic .

This production was fantastic .
My daughter loved this movie as a child .
We went on Saturday afternoon and thoroughly enjoyed this experience.
The cast was awesome ! We loved the set changes and the humour in the acting .. Thanks !!!

27 June 2026
Unprompted review
Rated 1 out of 5 stars

I downloaded the App onto my phone

I downloaded the App onto my phone. It acknowledged that I had bought a ticket but the ticket would not download onto my phone. The email printout (not screen shot) gave me a barcode and seat number which would not scan at the stadium entrance. I had evidence that I had paid for a ticket and so I was let in. Not a good service.

27 June 2026
Unprompted review

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