Ticketmaster Australia Reviews 

11,296
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,967 reviews, reviewers had a great experience with this company. Customers frequently praise the shows and performances, describing them as brilliant, amazing, and captivating, with many highlighting the impressive vocals, costumes, and storytelling. The staff are often noted for being helpful, friendly, and courteous, with some individuals even remembering specific customers. Many people found the ticketing process easy and seamless, appreciating the ability to add tickets to a digital wallet and the user-friendly website. However, some customers also noted issues with the ticketing system, including difficulties with reselling or transferring tickets, and problems with scanners at events. There were also occasional complaints about event organization, such as late starts, crowded entrances, and poor visibility due to large screens. A few other people also felt that the venue experience could be improved, mentioning issues like stuffy conditions or annoying sound levels.

What people talk about most

User experience

People report ambiguous experiences with user experience, with many finding the digital ticketing system and... See more

Location

Reviewers mention ambiguous feedback about location, with some praising venues as great and intimate,... See more

Staff

Users describe ambiguous interactions with staff, with many reviewers praising staff as helpful,... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising the helpful and... See more

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction with various... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ticketing system needs improvement. Despite putting the electronic ticket in my phone wallet, It would not scan and I had to go to the ticket office for paper tickets. Apparently, this is a fairl... See more

Rated 5 out of 5 stars

Regularly reminders sent out options to sell if couldnt make it. Easy to book Melbourne Recital centre great venue for smaller audiences. Colin Hay great singer and story teller

Rated 5 out of 5 stars

Show excellent, brilliant 10/10 Only downfall The show was late starting by over 30mins. Everyone standing at theatre doors to go in. No, apologies, no explanation, no notices especially ove... See more

Rated 5 out of 5 stars

I've seen the boys before at Hamer Hall (I don't know the date) BUT I couldn't miss seeing them again. It was fantastic. Your staff are always most helpful. I'm disabled & need some help getting to m... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Ticketmaster is the largest global event ticketing company.


Contact info

3.9

Great

TrustScore 4 out of 5

11K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.9

All reviews

(11,296)

1,951 reviews in the last 12 months

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Rated 3 out of 5 stars

Ultimate Vegas, or not

I felt like i was watching a high school entertainment experience not a professional one. The costumes were great but it seemed as though the singers forgot the words or mumbled so we couldn't understand part of the songs. The intermission was just as long as the first half.

4 July 2026
Unprompted review
Rated 2 out of 5 stars

The show was very low quality

The show was very low quality.
Usually this standard off the show is going free in the club.
I was seated on Mezzanine. A lot of people left after the interval and during th second part. Some rows was completely empty. I am not sure how it was in the stall.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing show

Amazing show. Have been 3 times and my daughter 5 times. Cast from Micheals to the dances to the back stage are spectacular. Awesome experience and a must see show.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

The only way to go.

Booking was very easy. Keeping tickets safe and easy to access also a breeze. This made our trip to Sydney to see The Lion King far less stressful than it might have been. We had a wonderful experience.

1 July 2026
Unprompted review
Rated 2 out of 5 stars

Very disappointing customer service…

Very disappointing customer service from Ticketmaster.

I purchased a Deluxe Package for Anastasia in Sydney and booked flights and accommodation from Brisbane. Ticketmaster cancelled the Thursday performance, forcing me to change my plans and attend on Friday instead.

Then, just days before the show, Ticketmaster emailed me instructions for collecting my Deluxe Package inclusions (program, chocolates, champagne, etc.). When I arrived, I was told those inclusions only applied to the cancelled performance.

The email was sent well after the cancellation, yet there was no apology, no acknowledgment of their mistake, and no offer of any goodwill gesture. Poor communication and even poorer customer service.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Easily booked our tickets

Easily booked our tickets. Tickets available quickly. On the day of performance I was sent a reminder & a link for them so they could be easily be scanned.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

Regularly reminders sent out options to sell if couldnt make it. Easy to book Melbourne Recital centre great venue for smaller audiences. Colin Hay great singer and story teller

29 June 2026
Unprompted review

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