Ticketmaster Australia Reviews 11,089

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,914 reviews, reviewers had a great experience with this company. Many customers found the overall experience fantastic, praising the ease of use for services and the quality of the shows and performances. Reviewers often highlighted the helpfulness and friendliness of the staff at various venues, contributing to a positive atmosphere. The venues themselves were frequently commended for their accessibility and the quality of the seating, making for an enjoyable event. People were particularly impressed with the smooth process of ticket scanning and the convenience of digital tickets. However, some customers also noted issues with event organization, such as unexpected changes in performers or significant delays in concert start times. There were also occasional complaints about seating arrangements, with some finding views obstructed or seats too close together. A few other people also felt that the app was not user-friendly and experienced difficulties transferring tickets, while others mentioned challenges with venue parking and transport options.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience, with many customers reporting positive... See more

Location

Users describe ambiguous interactions with location, with some finding venues like the Palais Theatre amazing... See more

Staff

Reviewers highlight ambiguous aspects of staff, with many customers praising the staff for being friendly,... See more

Service

Customers had ambiguous experiences with service, with many praising the friendly and helpful staff and... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers praising aspects like... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I changed bags for this show - from a larger than A4 bag that I use daily to one that was smaller, as per the email I received before the performance. A lady who sat next to me had a large tote bag... See more

Rated 4 out of 5 stars

I inadvertently sent my neice and daughter their tickets to an old email address. The box office at Lyric Theatre were able to print out new tickets for them for the show which may the experience has... See more

Rated 4 out of 5 stars

A wonderful production with excellent costuming, performers who can act, sing, dance with leads with beautiful trained voices. The stage work was exciting. Staff are always helpful & friendly at Fou... See more

Rated 4 out of 5 stars

We were very disappointed that Samantha Jade didn’t play leading roll last night. She is one of the main reasons for choosing this show. This has happened with another show we saw last year and per... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Ticketmaster is the largest global event ticketing company.


Contact info

3.9

Great

TrustScore 4 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Forcing me to download the Ticketmaster…

Forcing me to download the Ticketmaster App to collect my tickets is the reason for the 1-star rating. Tickets should be available via my account on the Ticketmaster website. Personal data is collected from mobile phones whenever an app is downloaded, and I do not consent, but was forced. I deleted the app straight after the show and won't be using Ticketmaster in future if I can help it.

30 May 2026
Unprompted review
Rated 1 out of 5 stars

Once again as Legends Members we stuck…

Once again as Legends Members we stuck up on level 3
right at the back when there were plenty of seats on levels 1 and 2. Also we were all bored out of our brains watching pre game a years old replay when we could be watching Freo v Brisbane in real time.

30 May 2026
Unprompted review
Rated 4 out of 5 stars

Youi Fan House Experience

We loved the Youi Fan House Experience, it was honestly the best way I have ever experienced a game. What let us down was the lack of directions for us first timers of where to go and then upon entry the cash registers not operating for us in order to purchase drinks for some time.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Always check for unsold seats

I had to rebook new tickets as I made an error in the dates. I was able to get another 2 x 2 unsold seats and Ticketmaster gave a me warning that I may have booked twice, which I hadn’t but I appreciated the notice.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Clear Instructions

Easy to follow instructions and the tickets came through when said. The seats were described accurately and will buy all my tickets through Ticketmaster Australia

27 May 2026
Unprompted review
Rated 4 out of 5 stars

I changed bags for this show

I changed bags for this show - from a larger than A4 bag that I use daily to one that was smaller, as per the email I received before the performance. A lady who sat next to me had a large tote bag - why have any mention of bags when you won't even check or enforce them?

The show itself was excellent - I really enjoyed it. As usual your booking fees are way over the top.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Corporate Box at General Admission price

The ticket purchase was so simple. The seats were in the Corporate Box but really affordable which made the experience so enjoyable for my kids and I. We decided we will do more NRLW games as it’s a growing sport and want to support the athletes.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

An amazing experience from NRLW

An amazing experience from NRLW. The Origin stirs the atmosphere like no other games. Great stadium, great atmosphere, great facilities. A pity so many empty seats, games like this showcase all that is fantastic from the NRLW. Well done both Teams.

28 May 2026
Unprompted review

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