Huge thanks to Kieran for all his help. He firstly sorted our critical illness and life insurance, and made something complicated feel really straightforward. Recently he helped us again with home in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with this company for quite a few years now & have found them to be very friendly & efficient. I have been dealing with Fenella who has worked tirelessly to get me the best life & critical... See more
Company replied
Both myself and husband have been lucky enough to deal with Natalie, she is very friendly always easy to contact, open and honest. I have recently had to claim the critical illness policy that I had a... See more
Company replied
I never write reviews, honestly never... But I will write one about Kieran. He has spent the past few months sorting out the insurance for my business, trying different ways of looking at the problem... See more
Company replied
Company details
Written by the company
The Insurance Helpline is a Glasgow based company offering services catering to every aspect of Financial Planning – our aim is to fill our customers with knowledge about the Ppoduct or service they require so the decision they make is based on our advice and their knowledge – a perfect combination for the right type of Help. Being family run we tend to overstretch our working hours to suit our customers meaning we will always be at the other end of the phone and our dedication to this business is second to none. This has helped build The Insurance Helpline to a 25000 plus strong customer base since 2012. OUR CREDENTIALS The Insurance Helpline is a trading name of IHL (Glasgow) Ltd. (established Oct 2012). FCA number 591366. To check our credentials please visit https://register.fca.org.uk/ and type in 591366 to search for IHL (Glasgow) Ltd. t/a The Insurance Helpline. Companies House number SC434486, please visit https://beta.companieshouse.gov.uk/ to search for IHL (Glasgow) Ltd. We are Directly Authorised – meaning we are Governed by the Financial Conduct Authority and ARE NOT under a Network. We have access to the whole of the market when searching for insurance. We are supported by Compliance First (provider of bespoke compliance and business support services).
Contact info
54a Balshagray Drive, G11 7DA, Glasgow, United Kingdom
- 01412489787
- fenella@theinsurancehelpline.org.uk
- www.theinsurancehelpline.org.uk
4.9
Excellent
186 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing help
I can’t recommend the Insurance Helpline enough! Fenella is absolutely amazing. Before I spoke to Fenella I was worried about getting insurance due to a health condition and she talked me through it all, reassured me and found me the best policy. Fenella gives advice based on experience instead of trying to gain from it. She’s helped us throughout our whole process of buying our house and given us policies that work for us. I can’t thank her enough for everything she’s done for us.
26 July 2021
Unprompted review
Reply from The Insurance Helpline
You've been an amazing customer so thanks due on both sides there! Truly appreciate your kind words. Thank you.
Fantastic service and company
Fantastic service and company
Fenella is just amazing to deal with, makes everything so easy and explained benefits of each company and policy and makes it relevant to you.
Cannot recommend enough!!!
16 July 2021
Unprompted review
Reply from The Insurance Helpline
Thank you for a great review Angela..
We are so pleased that you found the process and explanation of how we offer and set up your policies relevant for you. Fenella would like to say thanks!!
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Kieran and the team at insurance…
Kieran and the team at insurance helpline are fantastic. Kieran will help you through everything from start to finish and is always in contact when new/better polices are available. Been with insurance helpline for over 4 years now highly recommend them.
13 July 2021
Unprompted review
Reply from The Insurance Helpline
Thanks Nathan, Kieran and the team appreciate your comments!
Excellent customer care
Excellent customer care. Always trying to give what you need, not something you don't require.
29 June 2021
Unprompted review
Reply from The Insurance Helpline
Focusing on Needs is what its about, thanks David, always a pleasure dealing with you!
Outstanding customer service
Fenella is a very attentive experienced professional who goes out of her way to service a client's needs. Outstanding customer service, always willing to assist and never fails to promptly return calls - with client after care too.
16 June 2021
Unprompted review
Reply from The Insurance Helpline
Thank you for a amazing review Aliki..
We are so glad that you found your experience outstanding and Fenella so attentive, we will always put customer needs first, will always be available for what and when the customer needs us. Was a pleasure to deal with.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Excellent service - highly recommended
Excellent client / customer attention and service. Always returns calls and is very helpful with explanations and any questions. Willingness to assist and would highly recommend the service.
14 June 2021
Unprompted review
Reply from The Insurance Helpline
Thank you for a fantastic review Gina..
We are always here for the customer and will always offer any assistants that is needed. Happy to know that you are pleased with how we conduct ourself and always give excellent customer service.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Reply from The Insurance Helpline
Thank you for the review Charlene..
Glad we were able to offer such great service with great customer service.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
I had no idea how to source life…
I had no idea how to source life insurance as I have diabetes. But Fenella and Kieran made the process so simple and did all the work for me. They took their time to make sure I understood everything that I needed for myself and my family for the future. I have recommended this company to many other people. Thank you again for being so amazing
17 May 2021
Unprompted review
Reply from The Insurance Helpline
Thank you for a fantastic review Victoria..
We are so pleased that you had great direction of help from Fenella and Kieran in setting up life insurance. We aim to take the stress away from the customer and provide time to explain everything in the process, pleased they could set up you and the family with the cover you need for the future.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Such a professional and personal…
Such a professional and personal service. I was given great advice and the whole experience was effortless.
15 May 2021
Unprompted review
Reply from The Insurance Helpline
Thank you for a great review Natalie..
It was a pleasure to deal with you and happy to hear how professional you found the team. We aim to make the process from start to finish as easy as possible.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Great service provided
Great service provided. Kieran found us the best life insurance policy to suit our circumstances and set everything up so quickly. Highly recommend them to others.
14 May 2021
Unprompted review
Reply from The Insurance Helpline
Hi Allan, Thank you for your Trustpilot review. We are in the process of linking up your Trustpilot review to your case file however we have been unable to find you on our customer database. Could you please reply to this message or email us at questions@theinsurancehelpline.org.uk with more specific information to help us locate you.
I highly recommend this company.
I highly recommend this company, Fenella helped with every aspect of what I required from start to finish as I was pretty clueless. Outstanding service.
13 May 2021
Unprompted review
Highly recommended ⭐️⭐️⭐️⭐️⭐️
Absolute first class service from The Insurance Helpline. They made sure we had a policy to meet the needs of my family and at an affordable price. Fab, friendly service. Would not hesitate to recommend.
13 May 2021
Unprompted review
Reply from The Insurance Helpline
Thank you for a amazing review Claire..
We're glad that to hear how pleased you are with how you policy was set it and the process was made easy by offering you the best cover for you and your family. Always strive to give first class service!!
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
100% recommend
From start to finish Fenella was knowledgeable, not pushy and most importantly gave us great advice with service to match. It makes such a difference dealing with people who know their stuff!!
13 May 2021
Unprompted review
Reply from The Insurance Helpline
Thank you for a great review Rebecca..
We are glad you found the process clear and found Fenella's knowledge to make sure you got the right policy in place a huge difference.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Fenella was an absolute joy
Fenella was an absolute joy, she talked me through everything and had so much patience with me. The best service around in my humble opinion, clear, concise and no problems at all. Will definitely recommend to anyone by far the most professional outfit.
13 May 2021
Unprompted review
Reply from The Insurance Helpline
Hi Jude, Thank you for your Trustpilot review. We are in the process of linking up your Trustpilot review to your case file however we have been unable to find you on our customer database. Could you please reply to this message or email us at questions@theinsurancehelpline.org.uk with more specific information to help us locate you.
Highly recommend!!
Highly recommend!!
Fenella took time to understand my personal circumstances and advised me on a policy to suit mine and my families needs. Throughout the application process nothing was a hassle and all questions or concerns were answered. I also felt that her knowledge was second to none.
Thanks Fenella!!!!
30 April 2021
Unprompted review
Reply from The Insurance Helpline
Hi
Thank you for your Trustpilot review. We are in the process of linking up your Trustpilot review to your case file however we have been unable to find you on our customer database. Could you please reply to this message or email us at questions@theinsurancehelpline.org.uk with more specific information to help us locate you.
Amazing service and support
We have been using the insurance helpline now for almost 5 years.
They have always been so helpful and listened to what we need so as to give us the best policies we needed.
Can't suggest this company enough, get in touch if you need advice or support.
Thanks.
13 July 2020
Unprompted review
Reply from The Insurance Helpline
Thank you for a amazing review Paul..
It is all about what your needs are and to offer you all options available, was a pleasure to deal with.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
knocked on my door while trying to put…
knocked on my door while trying to put the kids to bed.
if they can't read the sign saying no cold callers then doesn't give much hope for the rest of the business.
not reputable firm needs to do door to door sales.
6 September 2018
Unprompted review
Good honest and friendly service
Good honest and friendly service, I have recommended my friends and family about them and have been very pleased with their service 10/10. Would use them again :)
4 October 2017
Unprompted review
Reply from The Insurance Helpline
Hi Philip, Thank you for your review. We are in the process of linking up your Trustpilot review to your case file however we have been unable to find you on our customer database. Could you please reply to this message or email us at questions@theinsurancehelpline.org.uk with more specific information to help us locate you.
Great personal service and they know …
Great personal service and they know and explain the medical terms fully!
4 October 2017
Unprompted review
Reply from The Insurance Helpline
Thank you for a great review Stuart..
So good to hear that you were satisfied by our customer service and knowledge at IHL. We aim to offer the best!!
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
The insurance Helpline review my …
The insurance Helpline reviewed my critical policy. I was shocked to find out I wasn't covered for half the illnesses I thought I was. I highly recommend an appointment with these guys. They will make sure you have the best cover available and give you a full explanation as to how things work. They are fully regulated by the FCA, details can be found on their website. I was a little sceptical about being approached by a door to door guy, but I'm very happy I agreed to the appointment.
4 October 2017
Unprompted review
Reply from The Insurance Helpline
Thank you for a amazing review Kirsten..
It was our pleasure in setting you up with insurance that now covers you for your needs and gives you peace of mind. We aim to give customer all the information they need and offer the best cover possible.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.