Huge thanks to Kieran for all his help. He firstly sorted our critical illness and life insurance, and made something complicated feel really straightforward. Recently he helped us again with home in... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with this company for quite a few years now & have found them to be very friendly & efficient. I have been dealing with Fenella who has worked tirelessly to get me the best life & critical... See more
Company replied
Both myself and husband have been lucky enough to deal with Natalie, she is very friendly always easy to contact, open and honest. I have recently had to claim the critical illness policy that I had a... See more
Company replied
I never write reviews, honestly never... But I will write one about Kieran. He has spent the past few months sorting out the insurance for my business, trying different ways of looking at the problem... See more
Company replied
Company details
Written by the company
The Insurance Helpline is a Glasgow based company offering services catering to every aspect of Financial Planning – our aim is to fill our customers with knowledge about the Ppoduct or service they require so the decision they make is based on our advice and their knowledge – a perfect combination for the right type of Help. Being family run we tend to overstretch our working hours to suit our customers meaning we will always be at the other end of the phone and our dedication to this business is second to none. This has helped build The Insurance Helpline to a 25000 plus strong customer base since 2012. OUR CREDENTIALS The Insurance Helpline is a trading name of IHL (Glasgow) Ltd. (established Oct 2012). FCA number 591366. To check our credentials please visit https://register.fca.org.uk/ and type in 591366 to search for IHL (Glasgow) Ltd. t/a The Insurance Helpline. Companies House number SC434486, please visit https://beta.companieshouse.gov.uk/ to search for IHL (Glasgow) Ltd. We are Directly Authorised – meaning we are Governed by the Financial Conduct Authority and ARE NOT under a Network. We have access to the whole of the market when searching for insurance. We are supported by Compliance First (provider of bespoke compliance and business support services).
Contact info
54a Balshagray Drive, G11 7DA, Glasgow, United Kingdom
- 01412489787
- fenella@theinsurancehelpline.org.uk
- www.theinsurancehelpline.org.uk
4.9
Excellent
186 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Cary Griffin
As always, the best of service from Keirnan & Fenella, everything explained in great, & simple details.
⭐️⭐️⭐️⭐️⭐️
30 September 2023
Unprompted review
Reply from The Insurance Helpline
Thank you for a great review Cary..
We are more than happy to offer you the best of service while setting up your insurance cover and to have the process explained well through out.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Fantastic Service by the Insurance Helpline
The insurance helpline originally helped us with our life insurance and critical injury cover 5 years ago, they recently got in touch to review the policies. A lot changes in 5 years and this couldn’t have come at a better time as we are expecting our first child.
Natalie reviewed our information and sought the best policies for us, she has been so helpful and informative, making a job you would usually dread a complete breeze! We can now start the next chapter of our lives knowing our life insurance and critical injury cover is there incase the worst happens.
Thank you, what a wonderful service you offer!
23 August 2023
Unprompted review
Reply from The Insurance Helpline
The Insurance Helpline will always strive to help protect and advise our customers to give the best family protection possible.
Very easy to speak to and explained…
Very easy to speak to and explained everything they were doing and got the right deal for me
7 August 2023
Unprompted review
Reply from The Insurance Helpline
Thank you for a great review Findlay..
We're glad you are happy with the way the process was explained and got you the right deal.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Reply from The Insurance Helpline
Hi
Thank you for your Trustpilot review. We are in the process of linking up your Trustpilot review to your case file however we have been unable to find you on our custom-er database. Could you please reply to this message or email us at ques-tions@theinsurancehelpline.org.uk with more specific information to help us locate you.
My wife and I worked with Natalie and…
My wife and I worked with Natalie and Indria to set this policy up they were very helpful and nothing was a problem to them would highly recommend there services to get the best out of the insurance and put things in place for the children for later on in life 👏👏👏
4 July 2023
Unprompted review
Reply from The Insurance Helpline
Thank you for a amazing review Sarah..
So pleased to know how happy you are with our team. With Natalie and Indira putting in place the right insurance for you and your family.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Having used IHL for several years I…
Having used IHL for several years I have found the team all to be very helpful,knowledgeable and friendly. They always strive to get the best cover for us and help explain the benefits of cover and ensure you understand what you are buying. Will continue to use them for years to come. I would highly recommend them to anyone needing insurance.
26 May 2023
Unprompted review
Reply from The Insurance Helpline
Thank you for the fantastic review Alistair..
It makes us very pleased at IHL that you have been a loyal customer with us and will continue to be in the future. We are here anytime for your needs.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Spoke to Natalie today
Spoke to Natalie today. She took the time to explain the product thoroughly.
I am very happy with the service provided.
11 May 2023
Unprompted review
Reply from The Insurance Helpline
Thank you for a great review Ivan..
Very pleased to know that you found Natalie to be so helpful with the process and service she provided.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Top Insurance Company
I have been dealing with the Insurance Helpline company for over 10 years. They are without doubt the best in the business. Their attention to detail and quick response to any queries is first rate.
They always strive to find the best policy for you and genuinely put their customer’s needs first. More importantly they don’t pressurise you to make a decision without you feeling 100% happy with what policy you decide to take out.
Everyone I have dealt with at the Insurance Helpline is extremely pleasant and knowledgeable. Kieran, Fenella and Indira are amazing at what they do.
I would have no hesitation in recommending this Company to anyone looking for the services they provide as you will be in very capable hands.
25 April 2023
Unprompted review
Reply from The Insurance Helpline
Thank you for a Excellent review Lynne..
We are more than happy to be of service to you for over 10 yrs and will continue to work and provide you with options for what policy is best for your needs. We are all pleased to known that you found the whole team at IHL pleasant and knowledgeable when you have been dealing with us.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
A Lovely family running this business…
A Lovely family running this business with great products & experience. Would recommend to anybody looking for life, health insurance cover including wills etc.
17 April 2023
Unprompted review
Reply from The Insurance Helpline
Thank you for a great review Keshan..
We are more than pleased to know that at IHL our team have great product knowledge and you are happy with your experience.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
It was a pleasure to be dealt by with…
It was a pleasure to be dealt by with Natalie. I felt very relaxed and assured that she had my best interests at heart and dealt with everything efficiently and professionally. I have been with the company a good few years and always feel I can rely on the service in hand.
31 March 2023
Unprompted review
Reply from The Insurance Helpline
Thank you a amazing review Jayne..
It was our pleasure to help with your insurance cover and to know that Natalie made you feel relaxed and re assured you throughout the process. Always putting our customer needs first.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
A company you can trust.
From start to finish you feel well informed and comfortable in knowing they put your interests first and give the best advice.
Have now used them for 5 years and thank them all for there knowledge,help and advice.
5 April 2023
Unprompted review
Reply from The Insurance Helpline
Thank you for a fantastic review Amanda..
We're so pleased you felt comfortable and well informed throughout the process. We will continue to do the same in the years to come.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Kieran and the whole team are…
Kieran and the whole team are absolutely outstanding. Communication is clear and efficient. Nothing is too much hassle and everything is well researched and explained. I have already recommended them to a friend who was having difficulty finding a mortgage and within a day they had a mortgage through. I was recommended Kieran and I am so glad that I contacted him. An absolute pleasure to deal with and it’s also nice to support a local business too.
17 November 2022
Unprompted review
Reply from The Insurance Helpline
Thank you for a amazing review Tori..
We are so happy that you found Kieran and the whole team at IHL outstanding. Its a pleasure for us to make sure that there is communication throughout whole process. So glad that the friend you recommended also got a mortgage through with in a day, its what we want to offer our customers.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Insurance & Will updated
Kieran sorted new insurance policy, explained everything clearly and was happy with outcome. Also sorted out my Will with Indira would recommend company to others
21 November 2022
Unprompted review
Reply from The Insurance Helpline
Thank you for a great review Caroline..
We're glad you found the whole process clear and easy to understand, and that you are happy with you insurance cover and we managed for sort out your will with Indira.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Fantastic Service
Kieran has pulled out all the stops to make sure my wife and I had the very best and appropriate insurance for us.
He was in touch continually with updates and we felt very much like people he cared for rather than just another case file he had to close out.
I would highly recommend dealing with Kieran and The Insurance Helpline.
They are extremely helpful and professional and make everything easy to understand.
Thanks again.
23 March 2023
Unprompted review
Reply from The Insurance Helpline
Thank you for an Amazing review Allan..
It is so good to know that from start to finish Kieran and the team had been helpful and professional, the needs of our customer are the most important thing to us at IHL and we are always available. For you and your wife to have the appropriate insurance set up means we have done our job right and given our best service possible.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Amazing experience
Amazing experience. Natalie was so helpful. explained absolutely everything. Brilliant service so happy.
9 March 2023
Unprompted review
Reply from The Insurance Helpline
Thank you for a amazing review Elizabeth..
We were more than happy to be of service and that you are pleased with your insurance cover.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Natalie was very thorough
Natalie was very thorough, and had everything ready for us. She advised changing some policies, but also advised that we keep other existing policies
7 March 2023
Unprompted review
Reply from The Insurance Helpline
Thanks for a great review ..
We are glad that Natalie was able to set up new policies but keep existing policies, we make sure that the customer is getting the best advise possible.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Fantastic help from Natalie and Kieran…
Fantastic help from Natalie and Kieran on updating life policies. Great company helping me on and off since 2018. Everything is effortless.
24 February 2023
Unprompted review
Reply from The Insurance Helpline
Thank you for the great review Ashleigh..
Look forward to being of service in the future and having such a loyal customer as yourself is fantastic as we can see how we can make a difference in getting people the right policies in place. Always here for any needs that you may have .
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Professional, knowledgeable
Natalie was very clear, friendly, knowledgeable and professional. Responded quickly to my questions and concerns. Highly recommended
16 February 2023
Unprompted review
Reply from The Insurance Helpline
Thank you for a great review Miroslav..
You were also very efficient in replying to us and sent us all the information we needed promptly to get your life insurance completed.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Natalie was very friendly and…
Natalie was very friendly and efficient. Didn’t take too long and she was clear about the policy details.
10 February 2023
Unprompted review
Reply from The Insurance Helpline
Thank you for great review Steven..
We’re glad you found the process clear and easy to understand, and that you are happy with your insurance cover.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Natalie Childs
Natalie has been really helpful and efficient in helping us to update our life insurances policies. She made the process really simple and kept us up to date and informed.
12 January 2023
Unprompted review
Reply from The Insurance Helpline
Thank you for great review Sarah..
We’re glad you found the process clear and easy to understand, and that you are happy with your insurance cover. Its important to us that we have communication throughout the whole process with you and always keep you up to date.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
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