Huge thanks to Kieran for all his help. He firstly sorted our critical illness and life insurance, and made something complicated feel really straightforward. Recently he helped us again with home in... See more
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Review summary
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Reviews shaping this summary
I have been with this company for quite a few years now & have found them to be very friendly & efficient. I have been dealing with Fenella who has worked tirelessly to get me the best life & critical... See more
Company replied
Both myself and husband have been lucky enough to deal with Natalie, she is very friendly always easy to contact, open and honest. I have recently had to claim the critical illness policy that I had a... See more
Company replied
I never write reviews, honestly never... But I will write one about Kieran. He has spent the past few months sorting out the insurance for my business, trying different ways of looking at the problem... See more
Company replied
Company details
Written by the company
The Insurance Helpline is a Glasgow based company offering services catering to every aspect of Financial Planning – our aim is to fill our customers with knowledge about the Ppoduct or service they require so the decision they make is based on our advice and their knowledge – a perfect combination for the right type of Help. Being family run we tend to overstretch our working hours to suit our customers meaning we will always be at the other end of the phone and our dedication to this business is second to none. This has helped build The Insurance Helpline to a 25000 plus strong customer base since 2012. OUR CREDENTIALS The Insurance Helpline is a trading name of IHL (Glasgow) Ltd. (established Oct 2012). FCA number 591366. To check our credentials please visit https://register.fca.org.uk/ and type in 591366 to search for IHL (Glasgow) Ltd. t/a The Insurance Helpline. Companies House number SC434486, please visit https://beta.companieshouse.gov.uk/ to search for IHL (Glasgow) Ltd. We are Directly Authorised – meaning we are Governed by the Financial Conduct Authority and ARE NOT under a Network. We have access to the whole of the market when searching for insurance. We are supported by Compliance First (provider of bespoke compliance and business support services).
Contact info
54a Balshagray Drive, G11 7DA, Glasgow, United Kingdom
- 01412489787
- fenella@theinsurancehelpline.org.uk
- www.theinsurancehelpline.org.uk
4.9
Excellent
186 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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We have been going to the insurance…
We have been going to the insurance helpline for life & critical illness cover /renewals for the past 10years, and have always had an excellent service. Our advisor Natalie was knowledgable, very patient and just lovely to deal with. Highly recommend!
4 March 2024
Unprompted review
Reply from The Insurance Helpline
Hi
Thank you for your Trustpilot review. We are in the process of linking up your Trustpilot review to your case file however we have been unable to find you on our customer database. Could you please reply to this message or email us at questions@theinsurancehelpline.org.uk with more specific information to help us locate you.
Thank you LV and Kieran
It was Kieran, our advisor that we were really impressed with. When we got the policy, we really didn't expect that we would ever have to make a claim, but my husband's health deteriorated and his doctor signed him off work. We were devastated, and didn't know what to do. I called Kieran and explained the situation and he assured us that he was covered for this, as we had critical illness cover. He helped us through one of the hardest time of our lives. It was hard enough dealing with the fact that he could no longer work, as well as the claim process. He was there every step of the way. I've never been that fortunate. Usually the advisor will arrange a policy and then you never hear from them again. Well all I can say is, if anyone out there is thinking of life insurance, I would recommend this company, but ask for Kieran to do your paperwork... you can then be rest assured that you'll be protected 109%. Thank you Kieran
1 October 2023
Unprompted review
Reply from The Insurance Helpline
Thank you for Fantastic review...
You are more than welcome. We were more than happy to help you through this process, at one of the hardest time of you lives. We are here to take that pressure off you and deal with what was needed to be done when making a claim. Our customer needs are what is the most important thing to us. If you need anything from us in the future then do not hesitate to get in touch.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Excellence service
Excellence service! Natalie was extremely helpful and explained things fully so we could make the correct decision for us :)
26 February 2024
Unprompted review
Reply from The Insurance Helpline
Thanks for a amazing review Victoria...
We're so pleased that your happy with our Excellent service and the process being explained fully that you could made the correct decision.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Natalie gave great advice
Natalie has provided great advice which made choosing the right policies easier.
5 February 2024
Unprompted review
Reply from The Insurance Helpline
Thank you for a Great review Dharam..
We are happy that you found the whole process of choosing the right policy easy with the help of Natalie..
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Natalie got in touch with us as we…
Natalie got in touch with us as we needed to renewed our very outdated life Insurences. She was very professional and clear in what our new policies would include. Easy to talk to and very prompt in getting things set up.
24 January 2024
Unprompted review
Reply from The Insurance Helpline
Hi Victoria,
Thank you for your Trustpilot review. We are in the process of linking up your Trustpilot review to your case file however we have been unable to find you on our customer database. Could you please reply to this message or email us at questions@theinsurancehelpline.org.uk with more specific information to help us locate you.
Fast and easy process
25 January 2024
Unprompted review
Reply from The Insurance Helpline
Hi Pauline, Thank you for your Trustpilot review. We are in the process of linking up your Trustpilot review to your case file however we have been unable to find you on our customer database. Could you please reply to this message or email us at questions@theinsurancehelpline.org.uk with more specific information to help us locate you.
Highly recommended
I was contacted by Donna regarding my life & critical illness policy which I had for over 10 years.
Donna put me in touch with Natalie who was professional and knowledgeable throughout the process, which thanks to Natalie was incredibly quick and painless. Natalie helped us choose a policy that would benefit us most and at the best price available.
I would highly recommend the Insurance helpline to my friends and family. Both Donna and Natalie were superb and a credit to the company :)
23 January 2024
Unprompted review
Reply from The Insurance Helpline
Hi Jemma,
Thank you for your Trustpilot review. We are in the process of linking up your Trustpilot review to your case file however we have been unable to find you on our customer database. Could you please reply to this message or email us at questions@theinsurancehelpline.org.uk with more specific information to help us locate you.
Life insurance review
Natalie helped us renew our life insurance and critical illness cover, she found a better policy with get expert knowledge made things really easy to understand
10 January 2024
Unprompted review
Reply from The Insurance Helpline
Thank you for a Great review Rachel..
So pleased that Natalie was able to set up your new policy and manged to get you a better deal on your previous one and that you found the process really easy to understand.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Insurance made easy
Insurance made easy, always well informed of my policy throughout the process great communication was key
Gave me the best opportunity to look at several options and proceeded with the one that’s best for me and my family! Can’t thanks Natalie and the team enough
Thanks
15 January 2024
Unprompted review
Reply from The Insurance Helpline
Thank you for a great review kyle..
We're glad you found the process easy and were always kept in touch with through out it all. Natalie and the team would like to say 'Thanks' back and are please you are happy with the policy that has been set up for you and your family.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Excellent Insurance Adviser and Company
We have recently had the pleasure of working with Natalie @ The Insurance Helpline for our insurance needs, and we must say it was a truly positive experience. She demonstrated exceptional knowledge and expertise in the insurance industry. She patiently walked us through the various policy options, explained complex terms in a way that was easy to understand, and helped to make informed decision based on our needs. We highly recommend their services to anyone in search of a reliable and trustworthy insurance adviser and company.
7 December 2023
Unprompted review
Reply from The Insurance Helpline
Hi Isabel,
Thank you for your Trustpilot review. We are in the process of linking up your Trustpilot review to your case file however we have been unable to find you on our customer database. Could you please reply to this message or email us at questions@theinsurancehelpline.org.uk with more specific information to help us locate you.
Highly Recommend !
We have dealt with the insurance helpline for many years now and have always received great service from Kieran & the team.
Highly recommend 😁
8 November 2023
Unprompted review
Reply from The Insurance Helpline
Hi Lynn,
Thank you for your Trustpilot review. We are in the process of linking up your Trustpilot review to your case file however we have been unable to find you on our customer database. Could you please reply to this message or email us at questions@theinsurancehelpline.org.uk with more specific information to help us locate you.
Very professional
Very professional, very informative, always get an enquiries concluded quickly , excellent customer care, would highly recommend to friends , excellent service
6 December 2023
Unprompted review
Reply from The Insurance Helpline
Thank you for the Fantastic review John..
We are very happy to hear how you found our team Very professional and Very informative and we were able to get all your enquiries concluded in a quick manner. Here for any needs regarding your policies.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Great service
Great service. Everything explained well, Natalie got my policy up to date within days! She was so helpful and kept me in the loop at all times! Thank you so much
6 November 2023
Unprompted review
Reply from The Insurance Helpline
Thank you Nicola for Great review..
You are welcome...It's important to us that customers have communication at all times throughout the process and you are pleased at how quickly Natalie got your policy up to date for you.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
10 out of 10
Dealt with Natalie. She was very knowledgeable and really easy to discuss every everything with. She must work crazy hours as she worked around my busy schedule with no bother at all. She got us far better cover at a really responsible price, which isn't easy given some medical issues. Thank you!
18 November 2023
Unprompted review
Reply from The Insurance Helpline
One of The Insurance Helpline's unique advisory points it to work with people with health issues and understand the value of our customers. We are highly flexible with hours and will always work around our customers commitments.
insurance helpline quality
I have dealt with the insurance helpline for several years now and always receive a great service with customer focused assistance nothing is ever too much trouble for Kieran and his colleagues.
Would highly recommend
1 November 2023
Unprompted review
Reply from The Insurance Helpline
Thank you for Fantastic review Tony.
We are pleased to hear that you have always received great customer service from all our team. Our customers needs are the most important thing for us.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Natalie was really helpful and went the…
Natalie was really helpful and went the extra mile to get my policy sorted. Would recommend!
2 November 2023
Unprompted review
Reply from The Insurance Helpline
The Insurance Helpline will always support every customers needs with no time limitations. We were very happy that we were able to facilitate your upgrade.
Very helpful,friendly, professional service.
Very helpful, friendly experience, nothing was too much trouble they solved and guided through any problems that occurred with extreme professionlism so glad I used them brilliant service would recommend to anybody, I would like to say a heartfelt thank you to Kiran in particular could ask for anything better.
1 November 2023
Unprompted review
Reply from The Insurance Helpline
Hi William,
Thank you for your Trustpilot review. We are in the process of linking up your Trustpilot review to your case file however we have been unable to find you on our customer database. Could you please reply to this message or email us at questions@theinsurancehelpline.org.uk with more specific information to help us locate you.
Reply from The Insurance Helpline
Hi Robert,
Thank you for your Trustpilot review. We are in the process of linking up your Trustpilot review to your case file however we have been unable to find you on our customer database. Could you please reply to this message or email us at questions@theinsurancehelpline.org.uk with more specific information to help us locate you.
Highly recommend
I was contacted by Kieran in regards to my original policy which I had taken out several years ago. During our conversation I explained that I had been on the sick as my teenage son had recently had a brain haemorrhage. I was shocked to find out that he could be covered on my policy for a critical illness claim. Kieran dealt with the claim with sensitivity and compassion. He handled the whole process from start to finish, talking me through it in layman’s terms, the whole way. He put my mind at ease from the beginning. I genuinely don’t think I would have been able to proceed with the claim without Kieran’s constant support. We are forever grateful to him and still in shock at receiving a rather large cheque.
24 July 2023
Unprompted review
Reply from The Insurance Helpline
Thank you for a amazing review Joanne.
We are so pleased that we could do the process of the claim and make it clear to you from start to finish. Also your comments on how it was handled means so much to us and happy we were able to take care of it and support you and your family through this time.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Natalie was so helpful with setting up…
Natalie was so helpful with setting up my new life policy.
6 October 2023
Unprompted review
Reply from The Insurance Helpline
Thank you for the great review Julie..
We're glad that you are happy with your insurance cover and Natalie was so helpful through out the process.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
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