Ten Thousand Reviews 283

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the customer service, describing it as awful, unhelpful, and unresponsive to inquiries. People frequently encountered issues with their orders, including long shipping delays, items not arriving, and a lack of communication regarding order status. The quality of products also raised concerns for many, with reports of items falling apart at the seams, fraying, or not holding up to expected durability, despite being advertised as tough or premium. Reviewers also noted problems with sizing being inconsistent or drastically off from charts, leading to difficulties with fit. Additionally, the delivery service was often criticized for being slow, even with expedited shipping, and some customers reported issues with warranty claims being denied or policies changing. Conversely, a small portion of people were satisfied with the product quality, finding some items to be well-made and comfortable.

What people talk about most

Product

People report ambiguous experiences with product quality and sizing. Many customers express dissatisfaction,... See more

Customer service

Customers had negative experiences with customer service, describing it as terrible, abysmal, and unhelpful.... See more

Order

Reviewers express significant dissatisfaction with the ordering process, citing extensive delays in order... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing significant dissatisfaction,... See more

Delivery service

Customers consistently note negative experiences with delivery service, with many reporting items going... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Terrible experience with this company. Purchased my first pair of interval shorts from them. I went for a light run and they kept moving down the wasit line whoch caused bad chafing. I reache... See more

Rated 1 out of 5 stars

I ordered their Tactical shirt on sale and within two wears the fabric is coming apart at the seams. Which is strange for their “toughest” shirt. Customer support refuses to help due to the item being... See more

Rated 1 out of 5 stars

Ten Thousand clothing is average and the SIZING IS ABSOLUTELY ALL OVER THE BOARD.!!!TERRIBLE CRAFTSMANSHIP OF PRODUCTS!!! If you are looking for casual and athletic apparel stay far away from Ten Thou... See more

Rated 1 out of 5 stars

Love the shorts, hate the customer service, and apparently I'm not alone. I've been waiting a full month for my order to ship. No order updates, no responses to my inquiry emails or the text number pr... See more


Company details

  1. Men's Clothing Store

Written by the company

Training essentials optimized for you and your workout. #betterthanyesterday


Contact info

1.4

Bad

TrustScore 1.5 out of 5

283 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.4

All reviews

(283)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good customer service and products

Ten Thousand's customer service and its products are top-notch. I've peppered their team with a number of questions over the past year, and they're always quick to respond and they provide helpful information. Ten Thousand's products are comfortable and durable; they stay out of your way while you're exercising, which in my mind is the ideal way for a workout garment to perform.

4 July 2022
Rated 4 out of 5 stars

Shopping and shipping is great

Shopping and shipping is great. Customer service amazing. I’ve had two pairs of Set shorts now though and both have seams that are coming apart. First pair was replaced by the company and the second pair is coming apart now too. Otherwise everything is fantastic but my experience with this particular product hasn’t been great

6 November 2022
Rated 5 out of 5 stars

Answered all questions quickly

Answered all questions quickly. Items are all very high quality. Shipping is super fast. I once had received a shirt and only later to rip it a little. They were glad to replace it. Will be a repeat customer.

27 October 2022
Rated 5 out of 5 stars

Great brand

Great brand, quality, and mission. They focus on what they do best and execute it very well. Great firm across the board.

2 November 2022
Rated 5 out of 5 stars

My favorite training shorts.

My favorite training shorts super stretchy, super soft. Super durable. The liner is very comfortable compared to others. Also customer service is great with ten thousand.

6 November 2022
Rated 5 out of 5 stars

Your team is amazing

Your team is amazing - great communication on product availability - product is as advertised- I’m a big fan and can’t tell enough people about Ten Thousand

14 October 2022
Rated 5 out of 5 stars

Awesome product, awesome staff!

Customer service response is very fast! Staff is very respectful, informative and nice. I had a visa gift card I wanted to use on the site. I couldn’t use it, I reached out to the customer service department. I learned you buy a ten.thousand gift card from their site with the visa gift card then use the ten.thousand gift card from their site to buy the product. Very helpful!

1 August 2022

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