Vuori Reviews 107

I mailed back and returned pair of pants one month ago. I found a new charge on my credit card and Vuori is claiming it is a refund. I am owed over 250 dollars for the fraudulent charge and my refund. Vuori has not responded to my request for help.

Amazing fabric; clothing is beyond comfortable. Significantly better than Lululemon

P.S. sent this review several days ago to Vuori customer service to give them the opportunity to respond but they did not. So here is my review:
I was excited to try a pair of the Halo Essential Wide Leg pant. I consulted their size chart and purchased the MEDIUM per their chart.
I DID NOT select the Expedited Shipping that cost an extra 15.00 but at checkout THE OPTION WAS SELECTED AUTOMATICALLY for me, so a pair of very lightweight sweatpants arrived within 3 days and cost me $147.00 CDN.
I reached out to VUORI's (automated) customer service at the time of purchase --no opportunity to speak with a person about the additional and unselected shipping charge-- and was assured by the BOT that someone would reach out and the money would be refunded. I completed the sale, but no-one ever reached out.
So, the package arrived quickly. I opened it and was alarmed by the overpowering chemical smell emanating from the pants, but I tried the pants on any way. The fabric is very soft but quite thin and unfortunately the pants were too big.
I returned the pants promptly. The return was painless, the refund came quickly, but the 15.00 additional charge that I did not select in the first place was never refunded and again nobody ever reached out to me.
So here we go:
2 STARS for quick (partial) refund
0 STARS for the chemical stench of the product
0 STARS for the lack of customer service

Check the labels!!! Quality Change - Don't take for granted anymore.
I am a long-time customer of Vuori, and I mean long before they became all the hype and they only had a couple colors and styles - Vuori was quality and comfort, and I did not care if they did not have more selections. They are very expensive and I was fine paying for it. I recently purchased a pair of pants and the fabric changed. I always trusted this brand never having the need to check the labels and what the fabrics are made of. But this recent change is a different fabric that feels horrible on the skin. The label showed a completely different fabric from Cambodia. I have all types of clothing from this company. Shorts, tanks, running shorts, joggers, all kinds of tops, one pieces and never had any problem. BUT!!!! That seems to have changed. The new stuff from Cambodia or any fabric that is a cheaper version - I will not purchase. I did not return my pants and considered it a lesson learned. Check labels, take nothing for granted. Bummer.....

I love the clothing, but oh my what a shocking customer experience.

I placed an order on the UK website. Unfortunately what the website fails to disclose is that they only ship from California. There’s no reference as to who pays import taxes and how long it might take for delivery.

To make the situation worse, I waited 6 weeks, constantly asking for updates but without reply. It has now emerged that my parcel is still sitting in the warehouse in California!

And the customer service response: “sometimes problems are out of our hands”.

This has been a great example of how a brand ruins its image and customer loyalty.

I’ve purchased a couple Vuori wears over time - joggers, a couple of shorts, and most recently a sweater and tee.

Couples points…
-Durability is excellent — holds up well after many washes with no visible wear
-Color selection is more interesting and varied than Lululemon
-Quality feels on par or better than Lululemon for the price
-Design aesthetic is clean and versatile

Overall, if you’re in the market for premium activewear, Vuori is good to consider. It’s become my go-to over Lululemon.

My Vuori joggers are very comfortable, no question, but after two years, the fabric really stretched out at the knees. Like weirdly as though I had knelt in them, wet! Which I did not. I generally washed and hung up the joggers; they might have been in the dryer a couple of times if my husband washed. Anyway for $100 price point, you should get more than 2 years wear, so I emailed customer service. They asked for pictures; I sent them. We’ll get back to you, they said. Haven’t heard a word even after a “hello?” reminder from me. Literally ghosted me. Crap customer service and based on my experience with the joggers — not worth the money if they only last a couple of years.

I’ve tried Vuori three different times now and returned everything. The cuts are horrendously inaccurate, the proportions feel made for people with the most minuscule crotches, and if you’re tall or built at all, it’s the most uncomfortable thing you’ll ever put on your body. I’m 6’5” and initially bought an XL shirt, which fits me perfectly with most other brands, and it barely passed my belly button. Next I bought the “meta athletic slim fit” pants and they were like leggings on me. Finally, I bought the classic fitted metas thinking they’d give extra room, and it was like wrapping my legs in a wrinkled silk sheet. The ratio of expensiveness to discomfort is ungodly and quite frankly a scam.
Every time I see Vuori on someone and briefly consider giving it another chance, I’m reminded that it only ever looks acceptable on stubby people with tiny legs, which appears to be their only target demographic. If you’re truly above 6’0” you could walk into a marshals with a $10 bill in hand and find better pants. This company sucks so badly.

I am beyond frustrated with Vuori’s quality and customer service. I ordered a short-sleeve T-shirt for my husband for Christmas (along with another item), and the shirt arrived with two small holes at the neckline. It looked like burn or acid damage.

I submitted a return/refund request over 5 weeks ago, including photos. Since then, I’ve received three meaningless responses and zero resolution. I even called customer service and was told they have “a small department and are getting to it.” That was two weeks ago.

This is unacceptable—especially for a brand charging $49 for a T-shirt. Vuori shipped a damaged product and then completely failed to fix the issue. Premium prices, bargain-basement customer service. I will not order again unless this is resolved immediately.

I overpriced & weirdly itchy!

I was looking at placing an order. I selected one payment method that should have redirected me when i clicked pay now. It made me go back up top on the same screen to choose between two address options. When i went back and clicked pay now i saw it changed my payment method to my credit card which I didn't want used. It was too late. I logged in and tried to cancel but no way to cancel. I tried the chat since it still says processing and under 5 minutes. It says sorry you cant ever cancel an order even if their website glitched. I have to wait for the items to be delivered and return them of course losing out on shipping fees etc. Most companies Ive ever dealt with if you contact right away it can be canceled, so Im highly disappointed. I will stick with more trustworthy companies.

I purchased a Halo Essential Wideleg Pant in a London store and experienced fabric fraying after one single wear. I contacted customer service multiple times by email and through the official form, provided photos, and waited over a week without a clear response or solution.

I keep receiving emails from different agents with no one actually addressing the issue. Very disappointing experience, both in product quality and customer service.

terrible customer service...long time customer having spent a bunch of $$, submitted an order realized was wrong size, tried to change within 2 min, very hard to find customer service #, and they won't allow the change so now i have to go through the process of waiting to get the order and send it back...massive waste of time, dont shop here

DO NOT ORDER anything off of their website! I placed an order in the Manhattan Beach store on December 10th through an associate. It never showed up and I realized that the order never went through. I replaced the order online on December 26th ( was supposed to be a Christmas present but obviously, that was a bust.). It is now January 10th and the order still has not arrived. I have contacted the company by phone and email and they simply stated that they have 10 business days to deliver. The website states 4-7. Vuori's main headquarters are in San Diego, the recipients address is also in San Diego. I tracked the package which sat at a facility in San Diego and never moved for well over a week. It is now in Columbus Ohio!! Every time I reach out to this company by email they don't respond for another 3 or more business days. I am going to dispute this with my CC company and never order from them again!

Terrible system
I went to exchange a gift for a different size, and they did not explain to me beforehand that I had to purchase the product again in order to make the exchange. I didn’t have money with me at that moment to repurchase it, and they also didn’t explain before processing the return that this was how the system worked. As a result, I had to return the gift instead.
I think the system is horrible, and even worse that they don’t explain this before carrying out the procedure.

They emailed me that an expensive item (Xmas present) was delivered to my house but it was not. Called yesterday 12/22 said they would research the issue and get back to me. Heard nothing so called today 12/23. THEY ARE CLOSED till the day after Xmas. Bad time for customer support to not be available leading up to Xmas in addition to messing up a Xmas delivery!

Customer service is 10/10! Thank you very much Vuori Team. Very responding and helpful👍

My experience with Vuori has been really good. I had a jacket that completely changed color after a year and they refunded me and let me keep the jacket. I had another pair of joggers that were a little small and they also let me send them back, after over a year, for a refund. Clothing is comfortable and holds up well after many washes.

Bought a lightweight jacket, worn a few times only, the zip has already come off. Very poor quality.