Ten Thousand Reviews 283

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the customer service, describing it as awful, unhelpful, and unresponsive to inquiries. People frequently encountered issues with their orders, including long shipping delays, items not arriving, and a lack of communication regarding order status. The quality of products also raised concerns for many, with reports of items falling apart at the seams, fraying, or not holding up to expected durability, despite being advertised as tough or premium. Reviewers also noted problems with sizing being inconsistent or drastically off from charts, leading to difficulties with fit. Additionally, the delivery service was often criticized for being slow, even with expedited shipping, and some customers reported issues with warranty claims being denied or policies changing. Conversely, a small portion of people were satisfied with the product quality, finding some items to be well-made and comfortable.

What people talk about most

Product

People report ambiguous experiences with product quality and sizing. Many customers express dissatisfaction,... See more

Customer service

Customers had negative experiences with customer service, describing it as terrible, abysmal, and unhelpful.... See more

Order

Reviewers express significant dissatisfaction with the ordering process, citing extensive delays in order... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing significant dissatisfaction,... See more

Delivery service

Customers consistently note negative experiences with delivery service, with many reporting items going... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Terrible experience with this company. Purchased my first pair of interval shorts from them. I went for a light run and they kept moving down the wasit line whoch caused bad chafing. I reache... See more

Rated 1 out of 5 stars

I ordered their Tactical shirt on sale and within two wears the fabric is coming apart at the seams. Which is strange for their “toughest” shirt. Customer support refuses to help due to the item being... See more

Rated 1 out of 5 stars

Ten Thousand clothing is average and the SIZING IS ABSOLUTELY ALL OVER THE BOARD.!!!TERRIBLE CRAFTSMANSHIP OF PRODUCTS!!! If you are looking for casual and athletic apparel stay far away from Ten Thou... See more

Rated 1 out of 5 stars

Love the shorts, hate the customer service, and apparently I'm not alone. I've been waiting a full month for my order to ship. No order updates, no responses to my inquiry emails or the text number pr... See more


Company details

  1. Men's Clothing Store

Written by the company

Training essentials optimized for you and your workout. #betterthanyesterday


Contact info

1.4

Bad

TrustScore 1.5 out of 5

283 reviews

5-star
4-star
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2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I had a great experience

I had a great experience purchasing 3 pairs of shorts from Ten Thousand. The sizing was unfortunately inconsistent but the products are very high quality and the customer service was excellent.

13 May 2022
Rated 5 out of 5 stars

Very fast service/shipping

Very fast service/shipping, and excellent customer support. I have purchased close to a dozen pair of shorts, and really believe they are the best I've ever worn.

1 November 2022
Rated 5 out of 5 stars

Excellent shorts and excellent customer…

Excellent shorts and excellent customer service! I wear interval shorts everyday for CrossFit and they are comfortable and look great. Looking forward to more colors releasing and will definitely buy more! Only feedback I have is for the inside tag to be removed on the lined versions.

11 November 2022
Rated 3 out of 5 stars

I like the shorts, but sizing is not consistent.

I like the shorts, but the sizing is not the same with each order. Some xlarge are smaller than others. I think they are mislabeled. I bought a pair with a liner in the same size as my other shorts They should fit, right? Nope they are at least 1 full size too small. Company would not return because i cut the liner out. Frustrating. Onto another brand

10 August 2022
Unprompted review
Rated 5 out of 5 stars

My go to brand.

Great product and company to work with.

Recently had to do an exchange because we missed a promotion by a day or two, instead of having to ship things back for a return, I asked to have the sale credited back to me. They did so and saved me a headache. Really appreciated it.

Also, genuinely love the clothing form TT.

12 October 2022
Rated 5 out of 5 stars

I'm addicted to Ten Thousand

I'm addicted to Ten Thousand. I'm impressed by quality and design. Often you have to choose between form or function. However, with Ten Thousand you get both, form and function. Their products are durable and well designed. I would certainly recommend them to the novice or expert athlete.

2 November 2022
Rated 3 out of 5 stars

Shorts fit well and true, but....

Shorts fit well and true. They are well made and comfortable. Three stars because the elastic in one pair in the waist band is not fixed and it has turned into a rope within the fabric.

7 November 2022
Rated 3 out of 5 stars

I’m really conflicted here

I’m really conflicted here. Love the gear, but nearly all of my shorts have come apart due to whatever press seal is being used. This leaves my shorts frayed and coming apart. Everything else is clearly built to last and I hope this gets resolved!

20 October 2022
Rated 1 out of 5 stars

Mistook me for someone else

Mistook me for someone else, provided me all of their information, when I told them this was the wrong person they were persistent it was me( it was not). After they figured that out they Mailed my package to the wrong address. Did absolutely nothing to help or remedy the issue

1 October 2022

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