The Telegraph Reviews 

1,062
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 129 reviews, most reviewers were let down by their experience overall. People frequently complained about unexpected charges following free trial periods, alongside remarkably steep, sudden price increases for annual auto-renewals that arrived without warning. Consumers also faced major difficulties when attempting to cancel their subscriptions, as direct online management options were entirely missing and reaching support required frustrating phone calls. Some reviewers were happy with the customer service team, explaining that patient representatives quickly resolved complex billing complications and successfully processed requested refunds. These helpful staff members skillfully guided individuals through unexpected renewal disputes, contract confusion, and account cancellation procedures.

What people talk about most

Subscription

Consumers find subscription to be negative, reporting unexpected charges and difficulties with auto-renewal... See more

Cancellation

Reviewers mention negative feedback about cancellation, noting that the process is frustratingly difficult... See more

Price

Customers consistently report severe dissatisfaction and frustration with unexpected price hikes upon... See more

Payment

Reviewers highlight negative aspects of payment, expressing deep frustration over unexpected charges and... See more

Customer service

Clients share negative opinions on customer_service, noting that the overall process feels obstructive and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Is no longer a newspaper. More a one sided right wing propaganda gossip sheet that just spreads speculation. Totally unbalanced. Draws people in with short term free subscription then massively overc... See more

Rated 1 out of 5 stars

Subscription trap which my teenage daughter fell foul of. Free subscription for 3 months, then hit with £25 charge without a reminder email or any other communication. Customer service told her she ne... See more

Rated 1 out of 5 stars

corrupt and immoral. Forced change from puzzles to all access. I do not and would not read the telegraph. These Actions show the level of integrity by this organization. That these Actions are leg... See more

Rated 1 out of 5 stars

Keep getting emails despite unsubscribing. They keep trying to charge me. In order to get the customer service details you have to either accept cookies and then your data will be sold and get scam ca... See more


Company details

  1. Media & Publishing

Information provided by various external sources

Latest news, business, sport, comment, lifestyle and culture plus content from the Daily Telegraph and Sunday Telegraph newspapers and video from Telegraph TV


Contact info

1.3

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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1.3

All reviews

(1,062)

126 reviews in the last 12 months

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Rated 1 out of 5 stars

Beware the renewal process

Beware the renewal process. They send an email and then 14 days later take your money without sending a confirmation your subscription has been renewed. If like me you don't realise until after the 14 day cooling off period has ended, you can't get your money back or cancel your subscription until your 12 month contract has expired. My subscription increased from £39 to £199!

26 June 2025
Unprompted review
Rated 1 out of 5 stars

Dirty Subscription Tactics

Deceitful charging tactics.
I have been a subscriber for a couple of years as they offered me a good deal when I phoned to cancel.
Same with the puzzles.
Then I received an email saying my 50p annual subscription was going up to £50, so I had to phone them to get that cancelled, guess what they offered me deal but I’d had enough of their deceitful tactics to keep you as a customer but at the same time try it on.
At the same time I checked the cost of my digital newspaper subscription and it was showing as due in a week or so and was showing as £29 and I double checked my emails including my junk box to see if they’d sent me anything about the price going up, but nothing so I thought ok I’ll stick with that then.
Then whilst I was out for a meal at c.9pm at night an amount of £199 was taken out of my bank account by the telegraph with no warning or notification. Sure enough when I logged on it was showing £199 for the annual subscription.
I contacted my bank to see if they’d sent could so Nything to stop the payment going through but they said I’d have to contact the telegraph to get a refund.
I phoned them first thing the next day at 8am and asked for it to be refunded, the guy I spoke to was very understanding and actioned my request. I cancelled my subscription and did receive a refund a couple of days later.
This kind of behaviour should not be allowed, it’s a big con and I have blocked their emails and phone numbers as a result.
Warning they really just want as much money as they can get their hands on and hope you do not notice. If you want to subscribe you can phone them up ( if you can find the number) and get. Good deal but make sure you know your renewal date.

30 April 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT SIGN UP TO THE TELEGRAPH

DO NOT SIGN UP TO THIS SUBSCRIPTION
They get you in on a low price then block your reading.... tricking you into thinking your subscription has expired.
They block the page with ads to sign up to to another subscription.

They then whack you wth a £269 automated payment when you aren't looking!!

When you complain....Customer service pass you around with multiple questions like they don't know what's going on!

They say sorry you have been double charged.... but do nothing!

What a racket!

Something needs to be done about these money grabbing companies and these sneaky automated payments !!

15 June 2025
Unprompted review
Rated 1 out of 5 stars

For months they have promised to refund…

For months they have promised to refund my subscription. I signed up on Google Play and then cancel on the app. PayPal was not informed and they charged me full digital subscription. I found out much later and it has been three months and they tell me I will get the refund and nothing happens. Now they want to see my personal bank transactions to start investigating. They also will not verify that they truly made the transfer to my bank account. Stay away from this organization. They are truly corrupt!

30 September 2024
Unprompted review
Rated 1 out of 5 stars

Is The Telegraph going to scam me as it seems to do with others?

Never mind the appalling standard of journalism, the unsubscription process is just as bad. I subscribed with one click and expected to unsubscribe in the same way, but I had to phone, insert an eight number code and then be interrogated by Abdul, whose accent I found hard to understand. I ended up angrily repeating that I had no interest in answering irrelevant questions, that I would report these difficulties along with his name to every review site I could think of and simply wanted to unsubscribe. Eventually he agreed and confirmed by email. I see on this site that others have been charged over two hundred pounds after having been told they would be unsubscribed and that they have not been refunded as promised. So I am waiting with bated breath to see if they try to scam me out of a similar amount on renewal date

17 June 2025
Unprompted review
Rated 3 out of 5 stars

I was offered the £49 deal & then…

I was offered the £49 deal & then renewed at £269 !!! I rang and the guy said no worries we can refund that and get you on to £39 per year. He then backtracked after I agreed to continue and said he couldn't refund the £269. What a rip off and disgusting con they are running. ***** As a follow up The Telegraph phoned me and refunded my £269 and apologised. I'm continuing with the newspaper at £49.

14 June 2025
Unprompted review
Rated 1 out of 5 stars

Articles have been coming up ion my…

Articles have been coming up ion my newsfeed. Appalling trash. Can’t even call it journalism- it is entirely fact free and has an extreme right wing agenda that it seems to push in the crudest and most unsophisticated manner. Who reads this rubbish?

11 June 2025
Unprompted review
Rated 3 out of 5 stars

Cancelled subscription and still got charged

I cancelled my subscription on 24/5 and just checked my credit card statement and realised I was charged renewal on 9/6. No way of contacting them as its out of hours.
Updated
Telegraph customer services dealt with my complaint quickly and refunded the puzzle sub of £49. I've increased stars from 1 to 3, 1 star removed as DT is offering puzzle sub for £1 and 1 for my not knowing agent disconnecting chat before they confirmed cancellation meant the cancellation process wasn't completed

9 June 2025
Unprompted review
Rated 1 out of 5 stars

Whatever happened to the Telegraph?

The Telegraph has totally lost its way. It has become a right-wing propaganda sheet. There is no balanced analysis especially when dealing with the Israel, Palestine conflict. The labour government is routinely trashed and the trans community ridiculed and criticised on a daily basis. Appalling.

8 June 2025
Unprompted review
Rated 1 out of 5 stars

haha i am not surprised at seeing such…

haha i am not surprised at seeing such poor reviews. The Telegraph has joined the likes of the Daily Mail, with sensationalist click bait articles such as the one today: "London’s decline is now irreversible - by Ben Marlow". How can a journalist be so arrogant as to postulate such a statement? is Ben Marlow the Oracle of the UK? i will never pay a cent to read your articles.. i have notices these sensationalist doom and gloom articles on the Telegraph more and more, i guess it gets clicks? pretty sad.. what has happened to balanced fact based journalism.. it's all about extremes, get the clicks get the clicks.
udpate: just been on your site again today 90% of your articles are doom and gloom, it's crazy

8 June 2025
Unprompted review
Rated 1 out of 5 stars

Near impossible to cancel, terrible customer service support

Signed up for a trial subscription, which turned to £34.99 and incredibly difficult to cancel my account. I couldn’t log in to get support, then support team couldn’t find my account. It took weeks to get my account cancelled, I’d seriously avoid it as not worth the hassle if you do want to cancel. If signing up be very aware of which account you use as they will not let you out easy or refund.

2 June 2025
Unprompted review
Rated 1 out of 5 stars

Well-documented right-wing bias

This newspaper is politically biased (it has endorsed a Conservative Party candidate in every UK election since 1945) and selectively reports stories that favor the right wing. I subscribed not knowing its political bias, but I have since unsubscribed as I do not want to support such a biased newspaper.

27 May 2025
Unprompted review
Rated 2 out of 5 stars

Telegraph Books - Don't Pay for Next Day Delivery!

I ordered a tailored book for a friend's 80th birthday. I paid extra for next day delivery. Needless to say it still hasn't arrived! So, I paid an extra £7.50 and could have got delivery for free as it still hasn't turned up!
No wonder they don't bother to reply to negative reviews - let's hope the new owners Redbird have a rather higher regard for their customers!

15 May 2025
Unprompted review
Rated 1 out of 5 stars

My Digital Re-subscription has jumped to £269…

My Digital Re-subscription has jumped from £25 to £269. The only way to cancel appears to be having to phone their customer services.

I phoned and was lucky enough to get an operator who didn't try to flannel me.
They offered the 'special deal' of £29, but to be honest,
if they were to pay me £29, I still wouldn't take the offer, as it's a third rate paper with poor journalism.

I asked if I would receive an email confirming the cancellation, and was told that I would.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Freya was super helpful! :)

The website is MASSIVELY annoying and doesn't let you cancel your subscription easily and I didn't want to pay the £199 renewal fee, especially as my wife pays too! That said, Freya was really professional and helpful, as well as friendly, and was able to sort the cancellation out almost immediately. There was a mild sell (which is to be expected for any company), but she wasn't pushy and I left the call happy. Well done Freya! :)

21 May 2025
Unprompted review

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