Financial Times Reviews 111

For a publication that states a value of encouraging healthy debate, it seems to partake in an awfully large amount of comment censorship.

After making a reasonable assertion that the third Palantir puff piece within a short time period was a 'shill', I found that my account was effectively shadow banned.

Every comment now is immediately held for 'manual moderation', only to be posted many hours later. This effectively prohibits me from engaging in a debate and removes a key feature of my paid subscription. I expect this sort of censorship from the likes of Meta, but I am surprised that FT are participating in these practices.

Trial renewed without notice and upon noticing the next day I requested a refund of £59 charged and was denied. PREDATORY behaviour.

I accepted the offer of a year's subscription to the Standard Digital Financial Times, in January 2025, thinking that there was a cooling off period, at a discounted price of £279. I rang their Customer Care phone line in January to cancel my subscription but I was told that there is no cooling off period so I would not receive a partial refund. I thought that my subscription had been cancelled so I was shocked to find out that my credit card account had been debited again this January. When I went on an Online Chat with Customer Care there was no indication that I had requested a cancellation last year, so my request last year was not actioned. Again, as there is no cooling off period, I didn't get a refund this year.

First, let me start by saying I love this newspaper, especially the weekend edition, so much that I’ve been getting it in the print form on Saturdays for many years. However, recently the delivery has been abysmal. Since August the missed Saturdays have included 8/30, 9/6, 9/27, 10/18, 10/25, 11/1, 11/29, 12/13, 12/21, 1/3, and today, 1/10. It’s tedious to have to go in and enter the missed delivery every Saturday only to have the same issue the following week. Calling customer service has not changed anything and since I’m in a gated community the paper (when it arrives) is always placed up front in the gazebo and marked as mine—they don’t even have to come into the complex—and we look for it at 6 am every week. Noted, however, is the one week that the paper arrived in December the deliverer had his Christmas card and address inside (presumably for annual gratuity). That’s the last we’ve seen of the newspaper. I will be canceling this as it’s an obvious waste of money for a (sadly) good product.

I recently contacted FT Customer Care regarding my subscription renewal. Charlotte handled the matter with remarkable professionalism and courtesy. She took the time to review my account carefully, listened to my concerns and went out of her way to ensure I could continue my subscription.

Her patience, understanding and clear communication made the process effortless and I am very grateful for her assistance. It’s rare to encounter such attentive and thoughtful customer service. Charlotte deserves recognition for her efforts.

Thank you for making the experience so positive

I love the FT and their content, however my new print subscription is off to a bad start. It was due to start on December 23. I confirmed with a customer service agent via chat that it would be delivered between 11 am and 1 pm, but that simply did not happen. The same thing again today. What am I paying for?? If home delivery in Canada cannot be done properly then I'd rather they be honest and not offer it at all. Just a shame as the print edition is extremely difficult to find at nearby retailers.

I tried to cancel a monthly Financial Times subscription and the process is deliberately designed to discourage cancellation.

When you choose to cancel, you’re first taken to a screen asking for reasons (standard enough). But after that, you’re taken to another screen that prominently shows a new payment option by default, making it look like continuation is the only choice. There is no obvious “cancel subscription” button on that page unless you scroll all the way to the bottom. You then by default get charged an annual amount. How on earth do they think this will encourage new growth is beyond me.

This is not good UX, it’s a dark pattern. Many people will assume they’ve reached the end of the process and unknowingly continue paying. I can only imagine how much revenue this generates through inertia and confusion.

For a publication that positions itself as ethical and authoritative, this is disappointing and frankly shameful. Cancelling a subscription should be as clear and simple as signing up.

This is company will one day go bust and it’s not fault but their own. Make it simple for people to cancel and then when people can reafford it they might come back. Now after this experience I will never return,

FT is such a great source of information - even I can say the best of any others I’ve experienced.
However its customer service is so poor, that I feel sort of sorry for the brand itself.

The delivery issue in Germany - every 3rd or 4th week I face delivery problems. And its customer service provides no service.
I as customer had to fill a form every time they don't deliver. And there was no real refund or so policy declared to me. On the other hand, the Customer service itself admitted there are delivery problems even regularly in the region of Germany. Unbelievable!

Unfortunately I will NOT renew my printout Abonnement.

From a respected financial news and analysis publication to a neo-communist rag filled with left wing propaganda.

As a security researcher, I found critical vulnerabilities exposing user data and reported them ethically. The company has completely ignored these critical risks, taking their security as a joke. Do not trust them with your data.

Always through it was good but the sub is not worth it.

Failed paper delivery 5 times in the last 3 months. Every time, customer service representatives seem to repeat the same drill and promise that this has been fixed. It is getting to a point that I am considering cancelling the subscription.

Update: paper was delivered on the 6th week and has arrived for three weeks now

Update: we’re now on 5 weeks of failed delivery despite repeated assurances. The driver “cannot find” the apartment in a block of 12. I have sent pictorial instructions and a detailed description.

New subscription started with three weeks in a row of non-delivery. When I contact them they just say "we are waiting to talk to the delivery team". They say that my address is "serviceable", but the evidence appears to be to the contrary. I have a feeling my weekend subscription is not valuable enough to them to matter much.

The biggest topics of the last couple years(Israel /Palestine/Iran) are consistently censored for comments.

Absolutely gutless and spineless editors.

Horribly SLIMY, incompetent and rude customer "support" department. DO NOT SUBSCRIBE TO HOME DELIVERY IN CANADA; crude, bumbling, ignorant distributor.

Paid for a great deal or so I thought, both the paper version 6 days a week and digital. I never received both, terrible support, nobody knows what they are doing. Waist of time spend with Support. Avoid the paper full stop.

My principal complaint is that when I canceled my subscription FT tried to charge me for another YEAR (about $480). I had tried to cancel the paper a month prior to that.. They assured me that it was cancelled, but then continued billing me,

Really enjoy the journalism but wish I could pre-pay my subscription. Instead, the staff tell me the computer says no. I want to give early money to journalism but the FT won’t accept 😔