TCL TV Reviews 

Absolute most dogshit phone provider ever, felt like I was in 1994, I don't write reviews ever, this is by far the shittiest brand I have laid eyes on and barely functions. Absolutely trash

Extremely Disappointed with TCL Service
I purchased a TCL TV in December 2023 through Amazon, expecting good performance and reliable customer support. Unfortunately, the product has developed issues, and my experience with TCL's after-sales service has been extremely disappointing.

I lodged a service complaint seven days ago using the official TCL app. Despite multiple chats and repeated assurances from their customer service representatives, no technician has visited or even called me. I have all chat records as proof. Every time I follow up, I only receive generic promises with no real action.

As a customer, I feel completely let down. TCL’s service is not only slow but also unresponsive. Based on my experience, I strongly advise others to reconsider purchasing TCL products. If you ever face any technical issue, be prepared for poor customer support and long delays. I regret buying this TV and would not recommend TCL to anyone.

Absolute POS!!! We bought an 85 inch hoping for a good relaxing time watching Television. At first it kept resetting and going back to factory reset. Then you turn on the Television now and before it goes into reset mode it comes with a pink screen and and says TCL ROKU AND GOES OFF BY ITSELF WITH NO WAY OF PROCEEEDING WITH THE RESET. The extended warranty has had us doing everything and we have gotten nowhere so far so what’s the use. I have my papers ready to submit a claim through small claims court but I’m waiting for them give us the latest decision. We have been dealing with them over a week and we have dodge everything they have asked of us and we still have a pile of junk. We waited for over 45 days for the special mounting bracket to come in that we wanted which was also ordered from Walmart at the same time the TV was ordered and they denied the refund because it was after 30 days and said it would have to be turned over the Extended Warranty. It was their fault because they drug their feet on the bracket. Everytime we send them what they ask for they always come back with something else they need. We need help.

Bought an 2025 85 inch TV through Amazon and it lasted a sum total of 2hrs before it turned itself off and won’t come back on. Waiting for Amazon to come and collect it. One to avoid in my opinion

Worst service Ever, Response and fixing the time of my TV has taken more than a month.

Absolute load of rubbish. Turns itself off when ever it wants, won't retune and install updates, takes a while just to change channel and constantly disconnects from wi fi. The biggest waste of money ever

Interface is too confusing. Too many log in issues and then the app wors differently giving different options. It freezes, lags and take a long time to load aps. This tv disconnects from the HBO app after a brief pause and logs me out so I have to restart the tv, then log back in and if lucky - I get to watch in 5 mins - if not Ill have to repeat all over again. This happens at least three times daily. My tv provider here had one and it took her months to understand how to gets apps installed because of errors msgs and then one is stuck trying it another way. Wish I had not bought this. I may retire this and buy a good tv but NEVER TCL again.

I would rather squash my plumbs in a vice every day then ever own another TCL TV, what a bit of absolute rubbish technology. It resets itself when your trying to load an app, it crashes, the remote is rubbish, it drops off the wifi and ethernet all the time. You cant connect to the wifi whilst plugged into the ethernet go figure that.... Absolutely a big piece of turd in a black box never again

Do not buy a tcl even if it’s cheaper don’t do it

Don't buy a tcl tv. I have this tv 10 months & have had ALOT of issues with the tv connecting to wifi, sometimes the channels work sometimes they don't. I bought an antenna & It does the same thing. When you call tcl support they are dumb, they don't know how to fix they're own tv. Remember when they use to say "don't you buy no ugly truck"....well "don't you buy a tcl"🤣

Worst tv ever if it's a smart tv it's parents are aware it's on the spectrum really. Turns itself off hates tv channels. Constantly goes bk to home screen when ever it decides.

I won't pay another tcl tv .and I won't recommend this brand to anyone

Absolute junk. The device failed to turn on after 3weeks. No “resets” worked to fix the problem.

I am extremely dissatisfied with the after-sales service provided by TCL. Despite purchasing a TCL TV eight months ago, I began experiencing issues shortly after. A persistent black spot appears on various sides of the screen. A technician visited once and provided an explanation that was unacceptable. According to him, QLED TVs have high voltages, which attract dust towards the panel. He took a video and a picture of the screen, shared them with the company, and assured me that the TV would be replaced under warranty. However, after no response from the company, I called their toll-free number to inquire about the status of my request ID. The support team informed me that my ticket had been closed due to the issue not being covered under warranty. When I asked the support team to clarify where this clause was mentioned in the warranty card, they instructed me to email and provide evidence. I sent the email on April 28, and since then, there have been three email exchanges. I have shared videos, photos, and a bill copy via email and WhatsApp, but no further support has been provided despite multiple follow-ups. This level of after-sales support is unacceptable from a brand that claims to offer reliable products and good service. I hope this post gets some attention, and they finally take action. ⸻ Ugh, that sounds super frustrating—3 months is way too long to wait, especially after spending good money on a new TV. Disappointed with TCL
After-Sales Services. Case id :Reg : Services request ID IN250323064596656273#TCL #CustomerService #Disappointed #TVissues #PoorService

My TV had lines appear across the top of the screen so an engineer was booked to come and repair it. 9 days later the engineer arrived to have a look at the TV and he didn't know what was causing it.
TCL informed me (after I had to email them for an outcome) that they weren't going to replace the TV as the fault was due to accidental damage 😂. I informed TCL that I had been away on holiday and the fault appeared when I turned on the TV when we got back from our holiday. There was no one at home during our holiday so how could the TV get damaged?
TCL customer service is a joke.
I thoroughly recommend to everyone NOT to purchase a TV from TCL as their customer service is shocking

I bought the 58 inch model and it lasted 1 year 7 months. The reason they are cheap is because they are made cheap. You are better off paying for high quality than cheap junk like TCL televisions

Menu is very very slow and confusing. Picture ok sound ok but the menu does your head in

Hello all.
I was looking at the TCL TV Ranges through different Sellers.
There is plenty of choices at different prices.
However, I came on here to look at the Reviews for this TV Brand.
In doing so, I will definitely Not be Ordering one of these.

I bought firstly a 65 inch TCL that has been ok over around two years now, so soon after I bought a 32 inch for the kitchen and this tv has given nothing but problems. Some APPs can take 15 minutes or so to load, then it faults out and is impossible to get working unless I do a total re-boot. The worst is our Local TVNZ APP. Sometimes it will just stop and a sign comes up on screen saying something went wrong, then it also comes up saying memory is full. This has gone on for over a year and I have finally taken it back to the shop I bought it from and said even if they get it going, I do not want it back. Do me a deal on another brand. In saying all this, my 65inch TV also faulted out last night with a sign saying Something Went Wrong and I had to re-boot the TV.

Not had any issues with my tcl 65 inch tv does what i want has the apps i want and works well