On time, friendly helpful staff. Cabins a much better temperature this time. Often too hot making it hard to sleep. My family and I use the Belfast Liverpool crossing about three or four times a year... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Over night crossing was perfect. Daytime was also ok until deismebarkation. It’s ridiculous to have 2 people on passport control for the whole ferry and then when we got towards the front, because t... See more
Company replied
I love the Stena Plus lounge, and the staff are friendly and helpful, the ship is well equipped, well maintained, clean, smooth and quiet. The only area where Stena could improve is that they appear t... See more
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The boarding experience at Liverpool was poor, long wait to board rendering getting there early feel like a waste of time. On board was ok but expensive. The lounge is increasingly representing poorer... See more
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Company details
About Stena Line UK
Written by the company
At Stena Line, we're all about making your journey by sea as easy and enjoyable as possible. For over 60 years, we've been connecting people to destinations across Europe.
Whether you're off on an adventure or heading home for a visit, we’ve got you covered with comfy cabins, tasty food, and plenty of onboard entertainment. Travelling with young children? Bringing your furry friend? No problem—we’ve got dedicated spaces for them to rest and play too. With our modern ferries, friendly crew, and a commitment to making every trip smooth and stress-free, we're excited to welcome you onboard.
Ferries to Scotland
- Belfast – Cairnryan
Ferries to England
- Belfast – Liverpool
- Hook of Holland – Harwich
Ferries to Wales
- Dublin – Holyhead
- Rosslare – Fishguard
Ferries to Ireland
- Holyhead – Dublin
- Fishguard – Rosslare
- Liverpool – Belfast
- Cairnryan – Belfast
Ferries to the Netherlands
- Harwich – Hook of Holland
Plan your road trip to Europe
As a family-owned Swedish company, Stena Line operates 18 routes across northern Europe. If you’re looking for an easy way to travel between countries such as Denmark, Sweden, Germany, Poland and Latvia, be sure to check out our wider route network.
Good to know
We understand that passengers come with luggage, so we won’t charge you any extra for yours. Car passengers can bring as much as they can fit into their vehicles. And foot passengers can bring as much as they can carry, so long as no single piece of luggage is over 23kg in weight. That makes packing a whole lot easier!
How to book ferry travel
Visit www.stenaline.co.uk to plan your ferry trip and see our special offers. Use the Low Fare Finder to get the lowest price, upgrade to a Flexi or Premium fare, or treat yourself to a little bit of luxury in the Stena Plus Lounge.
Contact info
United Kingdom
- www.stenaline.co.uk
4.3
Excellent
4K reviews
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Cabin was better than expected Breakfast was disappointing as no cereal or porridge option as we have had on previous crossings.
Cabin was better than expected.
20 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for sharing your review. We're pleased to hear that your cabin exceeded your expectations.
We're sorry, however, that the breakfast offering was disappointing and did not include some of the options you had enjoyed on previous crossings.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Found staff on board very pleasant and…
Found staff on board very pleasant and helpful. Rather than leaving motorcyclist open to the elements it would be an advantage if they were boarded first.
20 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your review. We're delighted to hear that you found our onboard staff pleasant and helpful.
We also appreciate your suggestion regarding motorcycle boarding and hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Finding car was an issue....and i fell…
Finding car was an issue....and i fell as i saw cars starting to move. I panicked. We were in purple area, but there were 3. Maybe if you could give out a card as we are entering the inside of the ferry. I had to take time off work unfortunetely
17 July 2026
Reply from Stena Line UK
Good morning,
Thank you for your review.
We're sorry to hear that finding your vehicle after the crossing was difficult and that you suffered a fall as a result.
We appreciate your suggestion regarding clearer vehicle location reminders and will share your comments with our team.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
I need action not words...
Having written a review here about my terrible experience I received a stock standard response about how important service is and to contact in the same way that I have been doing for months, with no reply. If you really want to demonstrate your intention to be fair and serve me then you would find my name and details and reach out to fix this. Everything else is just lip service. Appalling.
3 May 2026
Unprompted review
Reply from Stena Line UK
Good morning,
We are sorry to hear about your experience and appreciate you bringing this to our attention.
We have passed your comments on to our Customer Services team for further investigation. A member of the team will review the details you've provided and will respond to you directly as soon as possible.
Thank you for your patience while we look into this matter.
Regards
Dave
Stena Line
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review. We're delighted to hear you loved your trip and had such a positive experience. We look forward to welcoming you back onboard.
Regards
Dave
Stena Line
Stena stars
I travel via Stena at least twice a year staff are always friendly and helpful.
20 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review and for choosing to travel over with us. We're delighted to hear that our staff continue to be friendly and helpful. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
Everyone was so helpful and our cabin was really comfortable.…The only thing I had trouble with was food. I have an allergy and chef was not at all helpful.
Everyone was so helpful and our cabin was
13 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your review. We're delighted to hear that you found our team helpful and that you enjoyed a comfortable cabin.
We're sorry, however, that your experience with our onboard dining team regarding your allergy did not meet expectations and will share your comments with our onboard catering team.
We hope to welcome you onboard in the future for an improved experience.
Regards
Dave
Stena Line
Great ship
Great ship, smooth sailing.
Helpful staff.
Comfortable clean cabins.
Nice food.
20 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for sharing your 5 star review. We're delighted to hear you enjoyed the ship, your cabin, the food, and the service from our team. We look forward to welcoming you back onboard again.
Regards
Dave
Stena Line
The accessible toilet really needs a…
The accessible toilet really needs a code that only a person who clearly needs it can get in. I was going to toilet with my son who is a full time wheelchair user, a woman with a baby rushed into it she saw me I said oh myson needs this toilet she ignored me
20 July 2026
Reply from Stena Line UK
Good morning,
Thank you for your review.
We're sorry to hear of your experience and understand how frustrating this must have been for you and your son.
We appreciate your concerns regarding access to the accessible toilet and will share your comments with our team.
We hope to welcome you back onboard again in the future.
Regards
Dave
Stena Line
Families First
I'm sure there is a reason for putting foot passengers on first, but especially during summer and busy sailings the majority of cars are packed with families. When you get on the boat, a lot of the seats/spaces are taken by solo passengers. Perhaps letting families on first would be better. Other than that fantastic experience.
20 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for sharing your review. We're delighted to hear that you had a fantastic experience overall.
We appreciate your suggestion regarding boarding arrangements and will share your comments with our team.
We look forward to welcoming you onboard again.
Regards
Dave
Stena Line
No seats
Returned from Holyhead to Dublin on the 4pm ferry on Fri 17th, when my family and I were boarded, the boat was already full, we walked to all areas and all levels and there were no seats. A lot of families just resorted to sitting on the floor. Went to the information area and the customer service person insisted there were seats, many more queued up to complain. Eventually they opened the Truckers lounge for families. An absolute joke that you pay hundreds of pounds for a ferry and there’s no seats.
20 July 2026
Reply from Stena Line UK
Good morning,
Thank you for your review.
We're sorry to hear that you and your family struggled to find seating on your sailing.
We understand how frustrating this must have been. While additional seating was eventually made available, we appreciate that this did not provide the experience you expected.
Please accept our apologies for the inconvenience caused. Your comments will be shared with our onboard management team.
If you wish to discuss this further please contact our customer services team via the contact form on our website at stenaline.co.uk/contactform
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Hygge lounge
The Hygge lounge is a nightmare for sleep because the chairs don’t recline. I wouldn’t book it again. I feel like the impression the marketing gave wasn’t realistic. The TV in there is on all night. But it’s marketed as being better for sleep. It would more comfortable in the main part of the boat.
20 July 2026
Reply from Stena Line UK
Good morning,
Thank you for taking the time to share your review.
We're sorry to hear that the Hygge Lounge did not meet your expectations.
We understand your disappointment that the seating and overnight environment were not as comfortable as anticipated, particularly as you had chosen the lounge to rest during your journey. We also appreciate your comments regarding the TV being on throughout the night.
Your comments will be shared with our team as we continue to assess and improve our onboard facilities.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Amazing experience
Amazing experience. Smooth journey from reservation to destination. Used the amend online booking system to change travel plans and it is as easy as doing it the first time. Clean rooms. Friendly and accommodating staff. Great customer service overall.
20 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for leaving us a 5 star review. We're delighted to hear you had a smooth journey and enjoyed the service from our team. We look forward to welcoming you back again soon.
Regards
Dave
Stena Line
Reply from Stena Line UK
Good afternoon,
Thank you for leaving us a review. We're delighted to hear that you enjoyed the Pet Lounge and found our staff to be pleasant and helpful. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
Standards slipping, despite efforts of staff
The boat was quite crowded, with not quite enough seating. There are two lounges which were 1/2 full if even and I think there is too much space for them. The toilets were disgusting by the end of the crossing and there were long queues for everything - food, shops, drinks. I've always enjoyed using Stena but the standards are slipping slightly - staff seemed stretched too but were all lovely.
17 July 2026
Reply from Stena Line UK
Good morning,
Thank you for your review.
We're sorry to hear that your sailing did not fully meet your expectations.
We appreciate your comments regarding the availability of seating, the cleanliness of the facilities, and the queues for onboard services. While we're pleased to hear that our staff made a positive impression despite being busy, we understand that these issues impacted your overall experience.
Your feedback has been shared with the relevant teams, as we are always looking for ways to improve our service.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
From check in to check out
From check in to check out, everything was well co operated. Had a pleasant travel and good night sleep
19 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review. We're delighted to hear you had a pleasant journey and a good night's sleep. We look forward to welcoming you back onboard.
Regards
Dave
Stena Line
The plus lounge is a wonderful space.
The plus lounge is a wonderful space.
The staff are very good.
17 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for sharing your review. We're delighted to hear you enjoyed the Stena Plus Lounge and the service provided by our staff. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
The booking crossing to Ireland and back
The booking, check in, disembarkment process was all excellent. However the return journey cleanliness of the toilets were not good
18 July 2026
Reply from Stena Line UK
Good afternoon,
Thank you for your review. We're pleased to hear that the booking, check-in and disembarkation processes all went smoothly.
We're sorry, however, that the cleanliness of the toilets on your return journey did not meet expectations and will pass this on to our team.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
The ease of boarding and unboarding as…
The ease of boarding and unboarding as well as the accommodation onboard. Food excellent.
14 July 2026
Reply from Stena Line UK
Good morning,
Thank you for leaving us a 5 star review. We're delighted to hear you found boarding and disembarkation easy, enjoyed the onboard accommodation, and thought the food was excellent. We look forward to welcoming you onboard again.
Regards
Dave
Stena Line
Excellent service and peaceful trip
It was a lovely relaxing trip all round. The staff were very friendly and helpful. Boarding and leaving was well managed and as I had my car, this was much appreciated. I enjoy travelling with Stenna. I have always had excellent service.
18 July 2026
Reply from Stena Line UK
Good morning,
Thank you for sharing your 5 star review. We're delighted to hear you had a relaxing trip, found our staff friendly and helpful, and that boarding and disembarkation were well managed. We look forward to welcoming you back onboard.
Regards
Dave
Stena Line
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