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Stena Line UK Reviews 

4,254
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 3,224 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and attentive, making interactions pleasant and efficient. Many highlight the excellent service, noting smooth and well-managed crossings, boarding, and disembarking processes. People also appreciate the clean, comfortable ships and facilities, contributing to an enjoyable and relaxing user experience. However, some customers also noted issues with the onboard experience. Reviewers mentioned problems with unreliable Wi-Fi and confusing ship layouts, making it difficult to find seating or navigate. A few also felt boarding and disembarking could be slow, with long waits and queues. Additionally, some experienced uncomfortable cabin temperatures, excessive noise, and occasional issues with cabin cleanliness or non-flushing toilets.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing them as helpful, friendly, and... See more

Service

Customers consistently note positive experiences with service, highlighting helpful staff, smooth transfers,... See more

Facilities

Consumers find facilities to be ambiguous, with many reviewers praising comfortable rooms, clean cabins, and... See more

User experience

Users describe positive interactions with the overall user experience, highlighting smooth and well-organized... See more

Quality

Reviewers mention ambiguous feedback about quality, with many praising the cleanliness of cabins and ships,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

On time, friendly helpful staff. Cabins a much better temperature this time. Often too hot making it hard to sleep. My family and I use the Belfast Liverpool crossing about three or four times a year... See more

Company replied

Rated 4 out of 5 stars

Over night crossing was perfect. Daytime was also ok until deismebarkation. It’s ridiculous to have 2 people on passport control for the whole ferry and then when we got towards the front, because t... See more

Company replied

Rated 4 out of 5 stars

I love the Stena Plus lounge, and the staff are friendly and helpful, the ship is well equipped, well maintained, clean, smooth and quiet. The only area where Stena could improve is that they appear t... See more

Company replied

Rated 4 out of 5 stars

The boarding experience at Liverpool was poor, long wait to board rendering getting there early feel like a waste of time. On board was ok but expensive. The lounge is increasingly representing poorer... See more

Company replied


Company details

  1. Ferry Service
  2. Port Operating Company
  3. Terminal point

About Stena Line UK

Written by the company

At Stena Line, we're all about making your journey by sea as easy and enjoyable as possible. For over 60 years, we've been connecting people to destinations across Europe.

Whether you're off on an adventure or heading home for a visit, we’ve got you covered with comfy cabins, tasty food, and plenty of onboard entertainment. Travelling with young children? Bringing your furry friend? No problem—we’ve got dedicated spaces for them to rest and play too. With our modern ferries, friendly crew, and a commitment to making every trip smooth and stress-free, we're excited to welcome you onboard.

Ferries to Scotland

  • Belfast – Cairnryan

Ferries to England

  • Belfast – Liverpool
  • Hook of Holland – Harwich

Ferries to Wales

  • Dublin – Holyhead
  • Rosslare – Fishguard

Ferries to Ireland

  • Holyhead – Dublin
  • Fishguard – Rosslare
  • Liverpool – Belfast
  • Cairnryan – Belfast

Ferries to the Netherlands

  • Harwich – Hook of Holland

Plan your road trip to Europe

As a family-owned Swedish company, Stena Line operates 18 routes across northern Europe. If you’re looking for an easy way to travel between countries such as Denmark, Sweden, Germany, Poland and Latvia, be sure to check out our wider route network.

Good to know

We understand that passengers come with luggage, so we won’t charge you any extra for yours. Car passengers can bring as much as they can fit into their vehicles. And foot passengers can bring as much as they can carry, so long as no single piece of luggage is over 23kg in weight. That makes packing a whole lot easier!

How to book ferry travel

Visit www.stenaline.co.uk to plan your ferry trip and see our special offers. Use the Low Fare Finder to get the lowest price, upgrade to a Flexi or Premium fare, or treat yourself to a little bit of luxury in the Stena Plus Lounge.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.3

All reviews

(4,254)

3,285 reviews in the last 12 months

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Rated 4 out of 5 stars

Good smooth sailing

Good smooth sailing. Food and Service was excellent. My 1 gripe would be the amount of time we have to sit in vehicles before leaving it was over 30mins before we left the ship and this is frustrating when we could be in the room still chilling. I felt like we were 30 mins late leaving and so understand this would effect the other end. But we are never given the option to stay in our rooms.
It is something that could be managed better. This would be a 5 rating.

19 July 2026
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Reply from Stena Line UK

Good morning,

Thank you for sharing your review.

We're pleased to hear you enjoyed the sailing and found the food and service excellent.

We understand your frustration at having to wait in your vehicle before disembarkation, particularly when delays occur. Your comments will be shared with our team as we continue to review our procedures and improve the customer experience.

We appreciate your feedback and hope to welcome you onboard again soon.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Stena Line from Dublin to Holyhead and…

Stena Line from Dublin to Holyhead and back again a week later. The highlight….Stena Estrid….an absolutely beautiful ship…fabulous design/furniture/decor. We used the Stena plus lounge on both journeys, and it was excellent. Very impressed with the whole sailing experience. Only issue…the queuing waiting for car checkin. This was poor…merging three lanes into one to get through the ticket checking box, and then being divided up again into five lanes with no real reason for being in any one lane. The car in front of us…the driver feel asleep in the queue…and no Stena employee did anything. Just left our lane sitting there (in the hope he wakes up?). Once on the ship it was lovely. Get the check in setup sorted.

17 July 2026
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Reply from Stena Line UK

Good morning,

Thank you for sharing your 5 star review. We're delighted to hear you enjoyed your journeys aboard Stena Estrid and that the ship and Stena Plus Lounge made such a positive impression.

We're sorry to hear that the check-in process did not meet your expectations. We appreciate your comments regarding the traffic flow and queue management at the port and will share your feedback with our team.

We hope to welcome you onboard again soon.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Good experience

Good experience

19 July 2026
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Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We are delighted to hear you had a good experience travelling over with us and look forward to welcoming you back onboard.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

The staff who were brilliant

The staff who were brilliant

19 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're delighted to hear that our staff made such a positive impression and we look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

It was a good experience

It was a good experience

19 July 2026
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Reply from Stena Line UK

Good morning,

Thank you for leaving us a 5 star review. We're pleased to hear you had a good experience travelling with us. We look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

July journey

We went premium this trip and the boarding and disembarking were worth it.
The Stena lounge was fine and although it is July was not too crowded.It is not very nice when it is overcrowded there.

18 July 2026
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Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're pleased to hear that you found Premium boarding and disembarkation worthwhile and that you enjoyed the Stena Plus Lounge during your trip. We look forward to welcoming you onboard again.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Look no further

Per normal the crossing was pleasantly smooth with clean cabins and welcoming staff.

2 July 2026
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Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're delighted to hear that, as always, you enjoyed a smooth crossing and found the cabins clean and our staff welcoming. We look forward to welcoming you onboard soon.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Great experience

Easy process to book and embark, with good support and information. Facilities on board are great and staff friendly and attentive. Great experience.

17 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're delighted to hear you found the booking and boarding process easy and enjoyed our onboard facilities and friendly service. We look forward to welcoming you onboard soon.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Always book Stena Plus lounge as more…

Always book Stena Plus lounge as more peaceful. Seats are good for a short crossing, complimentary food and drinks very good. Noticed people going out of lounge with food - thought this was not allowed. Did they pay for Stena plus? Staff were friendly and food we ordered very good. Still think its a very expensive sea crossing

18 July 2026
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Reply from Stena Line UK

Good morning,

Thank you for leaving us a 5 star review. We're delighted to hear you enjoyed the Stena Plus Lounge, particularly the peaceful atmosphere, food, and friendly service.

We appreciate your feedback regarding lounge usage and pricing, and we'll be sure to share your comments with our team.

We look forward to welcoming you onboard.

Regards
Dave
Stena Line

Rated 4 out of 5 stars

Great trip

Trip was great except we couldn’t hear the announcements in our cabin so didn’t know what time we would be arriving which turned out to be later than usual so we could have had some more sleep

15 July 2026
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Reply from Stena Line UK

Good morning,

Thank you for your review. We're pleased to hear you had a great trip overall.

We're sorry that the announcements were not audible in your cabin and that the later arrival time wasn't communicated clearly, as we appreciate this affected your ability to make the most of your rest onboard.

We hope to welcome you back onboard again.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Check in was easy and staff were helpful

Check in was easy and staff were helpful

15 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for sharing your 5 star review. We're pleased to hear check-in was easy and that our staff were helpful. We look forward to welcoming you back onboard again.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Seamless trip

Ease of boarding and disembarking, friendliness of staff, premium lounge was brilliant, the journey both ways was seemless

18 July 2026
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Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're delighted to hear you enjoyed the Premium Lounge and found our staff friendly. We look forward to welcoming you again soon.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Really enjoyed both my stena plus…

Really enjoyed both my stena plus crossings. Great being loaded first, plenty of good choice and service brought to you was fabulous.

18 July 2026
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Reply from Stena Line UK

Good morning,

Thank you for sharing your 5 star review. We're delighted to hear you enjoyed your Stena Plus crossings and appreciated the priority boarding and excellent service. We look forward to welcoming you back onboard.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Great company looked after us thanks

Great company looked after us thanks

18 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're delighted to hear you had a great experience and felt well looked after. We look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Value for money with car and 5…

Value for money with car and 5 passengers only issue we felt the security team were wrong in certain areas the ferry was full of people heading to belfast and they were asking everybody to keep the noise down and no singing yet everybody was spending a fortune at the bar and shop and also in the restaurant with no problems from anybody the boat staff were brilliant and on and off the ferry no issues so thanks to everyone at stenna line

12 July 2026
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Reply from Stena Line UK

Good morning,

Thank you for sharing your 5 star review. We're pleased to hear you found your journey good value and that our onboard team were brilliant. We appreciate your feedback regarding the security team's approach and will share your comments with our team. We look forward to welcoming you back onboard again.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Flexible booking

Flexible booking. Great service.

18 July 2026
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Reply from Stena Line UK

Good morning,

Thank you for sharing your 5 star review. We're delighted to hear you enjoyed our flexible booking options and great service. We look forward to welcoming you back onboard again.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

very happy with journey,staff

very happy with journey,staff, comfort and food were all excellent. the staff in your booking office have been superb to deal with very helpful

18 July 2026
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Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're delighted to hear you enjoyed your journey and found both our onboard and booking teams helpful. We look forward to welcoming you back onboard again.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Great

Easy booking
Ran on time
Easy boarding

18 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're delighted to hear you found the booking process and boarding easy and that your sailing ran on time. We look forward to welcoming you back onboard again.

Regards
Dave
Stena Line

Rated 4 out of 5 stars

Over night crossing was perfect

Over night crossing was perfect. Daytime was also ok until deismebarkation. It’s ridiculous to have 2 people on passport control for the whole ferry and then when we got towards the front, because they needed the bridge cleared, they let everyone get off quickly and jump the queue by opening 2 more kiosks which didn’t seem fair. (Harwich).

Bar staff were very friendly

13 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your review. We're delighted to hear that you enjoyed both crossings and found our bar staff friendly and welcoming.

We're sorry, however, that the disembarkation process at Harwich was frustrating and did not feel well managed. We appreciate you taking the time to share your experience, and your feedback will be passed on to our team.

We hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

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