I rarely complete these as you can go on forever but I felt I must as my experience was one of excellence from all involved from the booking by telephone to eye test to working out the best way to cho... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Visited Brentwood store for eye test and order new glasses on Saturday 15th August. Such a lovely experience everyone so welcoming and helpful. The help I received from Lillie was outstanding she help... See more
Company replied
I have been a customer of Specsavers for 20+ years and the help I have received and continue to get from the Folkestone branch has stood out across a very high level from all stores I've used. I... See more
Company replied
The optician I saw in SS Oadby was exceptional. I've never had anybody go at a pace where I felt I was giving considered answers before. He explained everything. Thank you. Awaiting prescription,so t... See more
Company replied
Company details
Written by the company
Specsavers delivers high-quality, affordable optical and hearing care including home visits.
Contact info
United Kingdom
- www.specsavers.co.uk
4.5
Excellent
186K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The hearing aid lady was polite and…
The hearing aid lady was polite and very helpful explained everything to me and I came away confident about using my new hearing aids. Same with lad who I got my new glasses from very polite young lad.
4 August 2026
Reply from Specsavers
This absolutely made our day! We’re not surprised you had such a great visit, the team is amazing 🙌
Reply from Specsavers
We know how important your glasses are so we'd really like to look into this. Could you please drop us a DM on Facebook, Instagram, or X for a quick chat?
Getting my first pair of glasses
Getting my first pair of glasses, couldn't have been more easy!
Followig my biannual eye appointment, I was told I need to get glasses. All the staff were very informative, friendly and welcoming. They answered all questions I had and within 2 weeks, I received my new pairs of glasses which I love.
28 July 2026
Reply from Specsavers
Thanks for your kind words! We're so glad to hear you found the team so helpful and friendly. Just let us know if you need anything else 😊
Reply from Specsavers
Thanks for sharing your experience with us. We'd really like the chance to look into this with our team. When you have a moment, can you please pop us a DM on Facebook, Instagram, or X?
Reply from Specsavers
Thanks so much for your feedback! It's always a pleasure to see 🙂
Reply from Specsavers
A big shout out to the team! We're so glad they could help here 😊
Good,efficient service
Very friendly staff instore. Easy to book an appointment online. Efficient service and very quick turnaround time with my new glasses 3days early 😀. All round good service from start to finish.
25 July 2026
Reply from Specsavers
We love to hear it! We're so happy to share your thanks and give the team a huge shout out 📣
Genuinely lovely staff
20 July 2026
Reply from Specsavers
A big shout out to the team! We always want you to have the best experience possible, so this means the world to us 💚
It's really been extremely good…
It's really been extremely good reception and service, the efficient service and reliable people that serve with integrity.
28 July 2026
Reply from Specsavers
Thank you so much for your wonderful feedback! We know the team will appreciate hearing this 😊
Reply from Specsavers
Thanks so much for your feedback! It's always a pleasure to see 🙂
Reply from Specsavers
Thank you! It always means so much that you'd take the time to share your feedback with us 😊
Spec Savers Nairn has always been good…
Spec Savers Nairn has always been good to deal with the staff are pleasant and courteous.
28 July 2026
Reply from Specsavers
Thank you so much for your kind words! We're thrilled that our team could help you out. If you need anything else, just let us know 😊
I’ve done the survey before you…
I’ve done the survey before you obviously don’t read them so this is why I’ve given a low score this time
28 July 2026
Reply from Specsavers
Thanks for getting in touch. To help us look into this properly and chat with our team, could you please drop us a message on one of our social media channels? We’ll be able to take it from there.
All the staff are professional and care
All the staff are helpful, polite and considerate. The processes are straightforwardly explained. I never feel rushed. The premises are immaculate and well lit. I will continue to use Specksavers. Been a happy customer for years.
4 August 2026
Reply from Specsavers
Shout out to the team! We’re so glad we could support you during your visit and make everything a little easier for you. Let us know if you ever need anything else 💚😊
Reply from Specsavers
Thanks for sharing your feedback with us. We really appreciate it. Have a lovely day 💚
Warm welcome
Warm welcome. All staff professional and knowledgeable. Pleased with my choice of glasses and a pair of sunglasses
28 July 2026
Reply from Specsavers
Thanks so much for your feedback! It's always a pleasure to see 🙂
If only other brands were like this.
Good to know that there are some brands who still provide great customer experience and value for money in the UK
Excellent service from booking an appointment through to purchasing my glasses.
An unbelievable number of staff in store and seamless process throughout
Other companies could learn a lot
18 August 2026
Unprompted review
Reply from Specsavers
Shout out to the team! We’re so glad we could support you during your visit and make everything a little easier for you. Let us know if you ever need anything else 💚😊
The team were fantastic
The team were fantastic, very friendly and professional. The Glasses are brilliant, first time getting reaction lenses and they are brilliant.
3 August 2026
Reply from Specsavers
Thanks for sharing your feedback with us. We really appreciate it. Have a lovely day 💚
Reply from Specsavers
Thank you so much for your wonderful feedback! We know the team will appreciate hearing this 😊
Reply from Specsavers
Thank you! It always means so much that you'd take the time to share your feedback with us 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.