Boots Opticians Reviews 

Great caring team and good customer care team

Buxton- thank you George and staff

Went to my regular opticians to simply buy some replacement frames. I have varifocal lenses and simply wanted to put them in exactly the same Superdry frames. (£130)

Was told “you can’t just buy the frames like that” [what does that even mean?!] I would need to join the other people waiting and then see a “specialist” - current waiting time was about 20 minutes.

Went round the corner to boots opticians and George couldn’t have been more helpful.

Left the glasses with him and arrange to collect later, when he’d be able to show me the frame, although it wouldn’t be superdry, which was fine.

Everything sorted, and the staff even transferred the lenses for just £80, which was the cost of the replacement frames.

Thanks so much to George and staff for great service. Will be back in November for my eye test as a new Boots customer.

I attended Boots Opticians Romsey for assessment of a new eye floater and had been asked to arrive 30 minutes early for dilating drops. Only after I arrived was I told that the optometrist had called in sick and nobody else could see me.

I understand staff illness happens, but I was disappointed not to have been contacted beforehand. I was even more disappointed when the practice manager refused to help contact another Boots branch and simply handed me Primary Eye Care details to arrange alternatives myself.

I have now moved my eye care elsewhere, and so have my husband and mother.

My glasses broke on a Monday three weeks before a booked holiday so there was some urgency in getting new glasses. I booked for the earliest available eye test, for Wednesday. On Tuesday afternoon I received a phone call informing me the optician would not be in on Wednesday and was asked to rebook - the earliest appointment was now on Saturday. On the day itself, the lady who helped me choose my glasses rushed me and seemed bored and uninterested. I ended up with glasses that I wasn't sure about, and only noticed some features of them once I had already paid. The appointment to collect them was made for Thursday the week after - 5 days before the start of my holiday. This appointment was rebooked for Saturday at short notice as the glasses had not yet arrived. The same happened to the Saturday appointment. I had to postpone my holiday by a day for other reasons and was able to collect my new glasses on the Monday, otherwise I would have had to spend my entire holiday with glasses held together with tape. The glasses pinched even after fitting and also very askew, and I really didn't like the glasses. After my holiday I returned them (positive point: I didn't have to pay for the replacement). The collection appointment for the second pair was also postponed at short notice. I don't feel I can rely on this branch of the shop (Darlington; I had a better experience previously at another branch).

As always, staff are friendly and nothing is too much trouble to help with.

Absolutely disgusting the way we have been treated by Boots optician Brentcross we have been using them for last 35 years. My wife and I had thee consecutive appoints cancelled. I think it is time to try their competitors spec savers.

Very welcoming at the Romsey branch. Everything explained. Thorough exam and issues explained. Optometrist Amaan and colleagues Alice’s and Emily were professional and helpful when choosing my frames.Looking forward to I getting my new glasses.

Went to the uttoxeter store and had a great experience. I was well looked after by initially Jess and then Tom, I shall be back for more glasses. Thank you for your expertise.

Boots Contact Lens team dealt with my query promptly and professionally. Many thanks for the good customer service.

The staff are very friendly, super helpful, providing excellent service. It was the best most knowledgeable Boots Opticians I have ever visited in my 20+ years of being a client of yours. I even got my current glasses straightened so they finally sit horizontal on my face :-) Highly recommend Boots Opticians in Upminster!

Every single member of the team were fantastic. Very helpful, professional and super efficient.

Very confusing offer (£10 eye test) from Boots. This is my first time to try Boots optician and I book online as usual. When i am about to pay, I was asked to provide a code to get the offer. But in the Boots app, the first sentence of the terms and condition said "Receive a discount of £19.95 when you purchase our eye test" (photo attached)

I was told I should read the terms & condition better, I am shocked but I just don't want to argue anymore. I read it and it said in the first sentence already. When I bring this up, the staff keeps ignoring it and said they need the code. How do the customer know how your system works. It suppose to be the staff responsbility to solve the problem, not the customer.

At the end, I only paid £10, but overall, it was a very bad customer experience. This is my first time in Boots optician and will be the last time as well.

The staff were friendly, helpful and professional from the eye test to purchasing the glasses I wanted. They helped me to make decisions on what best suited my needs irrespective of cost which made a nice change to get honest answers. A big thank you to Tina & Helen

Eye test and then follow up service on glasses from Manj.

Nancy was very professional in all aspects of customer service.

Excellent professionalism

Attention to detail, extremely thorough. Didn't rush and took time to explain everything.

Staff were great. Had to wait a while but overall a good experience.

Had an eye test in Southampton 910 store all three staff were very polite and helpful nothing was to much trouble