Boots Opticians Reviews 

Despite arriving 10 minutes before my appointment time I was seen straight away by a friendly and courteous assistant. Each stage of the preliminary tests was explained to me, as was any additional costs that I may incur. I then only had a short wait before seeing the optometrist who was polite and helpful. He carried out a thorough examination and explained the results to me.
I felt looked after at each stage of my visit and each member of staff that I saw was courteous and professional.

Courtney and Jenny were both excellent, answering all my questions and were most helpful accommodating.
I couldn’t have had a betting experience

Judging by the care of the admin people I would not let Boots anywhere near my eyes. I booked online then realised it was the wrong branch and used the amendment function to change it to the right branch. Long story but I received six texts, three emails and a phone call to remind me of the appointment I had cancelled, sent two emails and made two phone calls to tell them this. Emails ignored but eventually for some reason they created an appointment for a week after the date I had asked for. Emailed (ignored) and told them twice on the phone I couldn't make the date they had invented. Kept receiving texts and emails reminding me and no doubt someone will phone to remind me personally of an appointment I have told them I can't make. “Customer Care” have made it clear they have no interest in finding out what went wrong. Instead they have offered me 1000 advantage points (£10) for wasting my time. Advantage points no use as I will not be shopping in Boots again.

We were greeted by the lovely Bettina.Bettina was truly professional and cared for my wife superbly well.
We then saw Caroline who was just wonderful and caring with my wife.
Thank you both very much,
Paolo.

Excellent service. Brilliant eye test

I met with a number of staff for various stages of my eye test, all of whom were polite & courteous and performed their duty competently.

Everything went very smoothly, no waiting, no pressure selling.

In for an annual eye-test. Good experience from welcome to farewell.
Part of the process was to check the prescription of my glasses, 3 pairs. A slip is printed out BUT was not recorded or given to me, I would have liked them.
Very careful diligent eye test and exam as always. Well done Solihull .

​I have been a loyal Boots Opticians customer for decades, but my recent experience with their Milton Keynes branch and Head Office customer escalations has completely shattered my trust in this company.

​I purchased a premium pair of Ray Ban prescription frames fitted with high-spec Transitions lenses for hundreds of pounds. Within the first year, both Ray Ban logo emblems detached from the arms due to bad manufacturing. Worse still, the anti-reflective lens coating suffered severe premature crazing - microscopic cracking across both lenses.

​This is not a minor cosmetic flaw - it creates dangerous optical distortion, severe light scattering, and blinding starbursts from oncoming headlights, making nighttime driving hazardous. An optical chain should prioritize visual safety above all else. When expensive lenses fail prematurely, many customers cannot simply drop hundreds of pounds immediately on replacements, leaving people forced to drive with compromised vision.

​Despite acknowledging that the glasses have not been mishandled and are in good physical condition, Boots has flatly refused to take responsibility. Their escalations team hid behind an expired commercial warranty, completely ignoring their statutory durability obligations under the Consumer Rights Act 2015 for a high-end product. To make matters worse, senior staff attempted to justify the refusal by citing standard lifespan guidance for photochromic dye reaction, completely conflating normal dye fade with structural anti-reflective coating failure.

​Boots Opticians is happy to take premium prices for designer eyewear, but the moment a manufacturing or coating defect appears, they wash their hands of it and abandon lifelong customers.

Everything explained to me.

im writing this to say that i had a fab expirance with Dora at the bedford interchange park in bedford she really knows her stuff and her customer service is really great she deservs recorgnition for her hard work

I saw optician Joanne at broughton boots yesterday and I highly recommend her. She went above and beyond in my test. I said I was suffering with burning, itchy eyes.. she managed to remove an ingrowing eyelash within seconds and then carried out a full eye examination. Such wonderful service. Explained everything thoroughly. Excellent!

Neekita & Rosie were wonderful and so helpful. They could not have been more kind.
Janet Bibby.

The contact lens optician went above and beyond to be helpful and relieve my nerves (Donna S) and the reception staff and lady who helped adjust my glasses were kind, helpful and polite. I have been coming here since 2012 and they have always looked after me very well.

Staff very friendly, helpful and efficient. They explained everything clearly and thoroughly.

I popped into my Princes Risborough branch with my specs that had a broken nose pad fitting. The pad was fixed in no time but the lovely chap fixing them had me try them several times as he made fine adjustments to the fit. Great service!

The staff were exceptionally competent and friendly. Nothing was too much trouble. Will recommend Priya and Charlotte highly.

Excellent staff and optician was extremely thorough

I visited the Whitgift Croydon store with a few questions, I was seen by Janet who was extremely helpful, friendly and smiley. She showed great patience and understanding of my queries. She was very knowledgeable, and answered all my questions very clearly I never felt rushed.
I will definitely return to get my sight test.

The overall attention and care given by all the staff.
I felt that that I would go back to that store for my future appointments.