Boots Opticians Reviews 10,287

In April I visited Boots in Kettering for my new varifocal glasses and was very impressed with the service I received from Asma. She was both professional and friendly throughout the process, taking the time to explain everything clearly and making sure I was comfortable with my choice of lenses.

Asma's knowledge and attention to detail gave me confidence that my glasses were being dispensed correctly, and her warm, approachable manner made the experience pleasant from start to finish. Excellent customer service and a real credit to the Boots team. Thank you, Asma!

Everyone I saw was courteous and efficient

Atmosphere was welcoming. Staff were attentive. Everything was explained clearly.

I use Boots Opticians in Mere Green and have done for many years. The staff are lovely, very professional and courteous. Particular praise goes to Mo who is amazing and Laura was great particularly with helping my husband choose some glasses. A big thumbs to the team at Mete Green.

Train all Franchise owners how we do things politely I. England
Please and thank you are still part of our manners
Stop bullying the average person into a large cost and no complaints process

Excellent service from start to finish. Professional, caring, articulate optician, nothing was too much trouble ,Zainab explained accurately without rushing what was causing my eye problem, retesting pressures and eyes to make sure everything that could be done was actually done, then giving a solution to help reduce the symptoms. Kerry and Chloe on the team that day were great, again nothing too much trouble, kind considerate , they knew their jobs. excellent service, I went in anxious and came out knowing all was well and I was looked after. Over and beyond any service I have received before. Thank you everyone.

Boots was great i will go again the service was fantastic

Really nice location now, super friendly and professional staff, great service too. Always good advice, recommended 👍🏼

LEANNE AT NEWARK LOOKED AFTER ME REALLY WELL YESTERDAY. SHE WAS LOVELY. PLEASE SEE SHE SEES THIS.
JOHN STEVENS.

As usual my visit to Boots Opticians in Cranleigh, Surrey was excellent. As always Ray the Optometrist was great, explaining what was going on in my eyes in both a friendly and professional manner. All the staff are very attentive and friendly and a particular mention for Holly who was fantastic when fitting both sets of my new glasses .

As usual, Boots opticians at Poole were excellent. In particular, Peppa and Mel were exceptional and looked after my poor wife Sue extremely well, thank you!

I went for a eye test at Boots, the staff were all excellent and explained everything to me clearly, the test was thorough using latest technology,I would well recommend them.

The Stockport store never seem to answer the phone. It’s allowed just to ring out until such times as you disconnect the call. I have been a customer of Boots Opticians for over 20 years & customer service since the take over in 2024/5.
When mentioned to in store staff very little response.

Everybody was wonderful to speak to and I spent a bit of time trying to understand the best pair of glasses and lens to choose, of which there was a great selection of and was helped by a number of people to select the ideal match.

Great service from Bodrul in Boots Opticians St Albans when I went in with my broken glasses. Put a lot of time and effort into dealing with the issue - it’s nice as a long term customer to see this quality of service!

The lady who served me was friendly and knowledgeable gave good advise.She showed me all the options available that were suitable for my needs and budget.

My eye test appointment was handled excellently by boots staff and my glasses when arrived were handled promptly and sensitively.the service was superb compared to the miss selling and treatment from vision express

I have always for some reason had a young woman optometrist for my eye tests, I assumed she was Arabic from her name and appearance. And on each occasion I thought their performance was flawless. My only criticism was of the machines, which inevitably seem to cause neck strain. I don't know whether that could be reduced by changing the design of the machine.

Good morning, I wanted to congratulate all the staff at Boots (Ealing Broadway), especially Manager Shivinder and my colleague Fasil, as my experience... I went for an eye exam and they did a thorough examination with cutting-edge equipment. Shortly afterward, they discovered an abnormality in the retina in my left eye. The doctor immediately informed me of the problem and wrote me a letter to the emergency room at Western Eye Hospital:
Hospital in London, England, for immediate intervention. After that, I went to the hospital, and after immediate tests, they operated on me the next day. The welcome, assistance, and professionalism are truly grateful for this treatment. As an Italian citizen in London, I am writing this review to express my deep gratitude to both the staff at Boots (Ealing Broadway) and all the staff at Western Eye Hospital:
Hospital in London. THANK YOU
Sergio Mattioli

Boots in Derbion used to be fantastic service.

Since they downsized and moved the Dept. The service is terrible.

I must have trued 30 times to get through on the phone. It just rings out on the main optician and also the appt booking line.

This is over several days.

I'm not spending any more of my time trying to get their attention for what was a loyal customer over many years.

Very dissatisfied.