Specsavers Reviews 

Professional staff that provide excellent service with a smile.
Most enjoyable experience.
Well done Specsavers.

No drama , all good! Had to wait due to staff shortages but , its not the end of the world ! 👍

I booked my routine eye test at the Hardwick, King's Lynn branch.
I had confirmation emails and then a further email about the actual eye test where the optometrist wouldn't be in the room but on a screen. This email was in a different format and you had to login to read it. As it was different to the other emails at thought it was a scam so ignored it.
I then had a call to ask if I'd seen it and that person talked me through what would happen.
I then had 3 further reminders about my appointment, a bit excessive!
On the day of my appointment I was seen promptly and the eye test was completed with no issues.
I chose 2 frames, one for varifocals and the other for varifocal sunglasses.
The young male assistant took all my details and measurements for both pairs and his work was then checked by a senior colleague, Louise.
After a week I went into store to double checked my order as I didn't remember being asked as to the kind of varifocal lenses I'd wanted. It was at this point I discovered 2 identical pairs of frames had been ordered and not the sunglasses frames I'd chosen. After a wait, this was rectified by another colleague (original young man had since left the job) and she assured me that they would sort the correct glasses.
These were then picked up the following week with no issues.

Kept to appointment times, pleasant staff, glasses ready when they said they would be.

Very helpful

Came for distant sight examination and prescribed glasses.
When received found they did not improve distant vision as hoped and returned for reexamination.
Outcome glasses were returned and full refund received. disappointing!

Absolutely useless,had eyes tested told I needed two pairs of glasses,told them I felt I didn't need the distance pair ,but they were there when I went to collect them,reading glasses can only be focused if you hold a book like a chorister in a choir,right next to your face,no mention of my cataract in the left eye, won't be going back ever, totally useless ,best of luck trying to get though to head office,I can see why staff turnover is quicker than greggs

Staff at Local Branch very supportive.Thank you

Great service as always from staff at Rothwell.... It is good to have help to chose a new pair of glasses.

Specsavers in Heswall is always good service and lovely staff.

***Update*** So, on the back of this, my Mum got recalled to an appointment at 2.30pm today. Finally seen 20 minutes late, but nothing done! My Mum has serious mobility issues, and has now been booked in AGAIN on Monday for a fresh eye test, which surely should have been done today?

This review is on behalf of the appalling service my 79 year old Mum received at the Swansea branch. She was 'persuaded" to pay for an additional test which she did not need, as she is under the care of a Consultant at the eye clinic, and has been left with a pair of glasses that she cannot read with. Absolutely appalling.

Great staff attitude,felt totally comfortable and at ease,very friendly. Thorough exam,explained throught. I recommended to a friend and she had an appt to suit just 2 days later. Both of us very happy with the vision on new glasses,excellent.

Good fast service

Very helpful staff. To time.
Good all round experience.

The staff at Middlebrook are all lovely and friendly and helpful

Excellent service throughout the eye test and subsequent choosing of glasses

Good quick service from friendly staff.