Specsavers Reviews 

186,217
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 31,456 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being incredibly welcoming, helpful, and professional throughout thorough eye examinations and frame selections. People deeply appreciate the clear and detailed guidance provided by the professional team, which makes the entire service feel remarkably smooth and reassuring. However, some customers also noted frustrating issues with incorrect prescriptions or new lenses that did not suit their vision needs properly. A few other people also felt that extended wait times and certain unhelpful floor staff interactions could occasionally be rather disappointing.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are generally helpful, polite,... See more

Service

Reviewers highlight positive aspects of service, noting that staff are consistently friendly, professional,... See more

Product

Users describe ambiguous interactions with product, reflecting mixed feelings about the quality and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful advice, friendly... See more

User experience

Clients share positive opinions on user_experience, highlighting a welcoming atmosphere and detailed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rarely complete these as you can go on forever but I felt I must as my experience was one of excellence from all involved from the booking by telephone to eye test to working out the best way to cho... See more

Company replied

Rated 5 out of 5 stars

Visited Brentwood store for eye test and order new glasses on Saturday 15th August. Such a lovely experience everyone so welcoming and helpful. The help I received from Lillie was outstanding she help... See more

Company replied

Rated 5 out of 5 stars

I have been a customer of Specsavers for 20+ years and the help I have received and continue to get from the Folkestone branch has stood out across a very high level from all stores I've used. I... See more

Company replied

Rated 5 out of 5 stars

The optician I saw in SS Oadby was exceptional. I've never had anybody go at a pace where I felt I was giving considered answers before. He explained everything. Thank you. Awaiting prescription,so t... See more

Company replied


Company details

  1. Optician
  2. Audiologist
  3. Contact Lenses Supplier
  4. Glasses Store

Written by the company

Specsavers delivers high-quality, affordable optical and hearing care including home visits.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

186K reviews

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4.5

All reviews

(186,217)

30,104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely kind and knowledgeable staff…

Extremely kind and knowledgeable staff took time to listen to what I wanted and needed

29 July 2026
Specsavers logo

Reply from Specsavers

Thank you! It always means so much that you'd take the time to share your feedback with us 😊

Rated 5 out of 5 stars

amazing service

I don't remember the name of the specialist who examined my eyes and selected my glasses, but I am very grateful to him—he was very pleasant, patient, responsible, and knowledgeable in his field.

1 August 2026
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Reply from Specsavers

Thanks for your kind words! We're so glad to hear you found the team so helpful and friendly. Just let us know if you need anything else 😊

Rated 4 out of 5 stars

Good eye testing for me,

Good eye testing for me, I was given a date to collect my new glasses &time but the staff over worked and no where to sit but they do there best but it was Half a hour before it was me turn.

5 August 2026
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Reply from Specsavers

Thank you so much for sharing your feedback with us! If you'd like to share some more info here, feel free to drop us a message on our social media anytime 😊

Rated 1 out of 5 stars

For the second time I had to ask for a…

For the second time I had to ask for a review of my prescription. The glasses were altered. However when I had a meeting with an ophthalmic consultant he advised the prescription is still not correct and that my cataracts are in urgent need of treatment.

29 July 2026
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Reply from Specsavers

Thanks for reaching out. We’d really like to look into this for you but we just need a few extra details first. If could drop us a message on Facebook, Instagram, or X/Twitter, we can make sure this is passed over to our team.

Rated 5 out of 5 stars

Staff were really helpful.

Staff were really helpful.

I'd just gone into get my glasses replaced. Gave me some great affordable options.

5 August 2026
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Reply from Specsavers

A big shout out to the team! We're so glad they could help here 😊

Rated 5 out of 5 stars

Superb service and glasses

Superb service and glasses. I couldn't be happier with the service I recieved and the 4 pairs of glasses.

29 July 2026
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Reply from Specsavers

Thanks for your kind words! We're so glad to hear you found the team so helpful and friendly. Just let us know if you need anything else 😊

Rated 5 out of 5 stars

Very little waiting time

Very little waiting time. Quick and efficient

5 August 2026
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Reply from Specsavers

Thanks for sharing your feedback with us. We really appreciate it. Have a lovely day 💚

Rated 1 out of 5 stars

Ill fitting and returned the glasses

Great experience when choosing the glasses but when they were fitted they were lopsided and didn’t fit. Despite the lady bending them twice they still didn’t fit properly. I tried to explain this but the lady was dismissive and told me “see how you go!” When you’ve spent £300 on a pair of glasses that is not a satisfactory response. I returned the glasses a week later and received a refund.

29 July 2026
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Reply from Specsavers

We really appreciate you sharing your feedback with us. If you'd like to share some more info here, feel free to drop us a message on our social media anytime

Rated 5 out of 5 stars

I hadn't visited Specsavers for many…

I hadn't visited Specsavers for many years and will now use them in future. Much better than a rival highstreet opticians who gave me generally poor service recently.

They helped me choose glasses which I like, and fitted them well. Good friendly customer service throughout. Weston-super-Mare branch reviewed.

29 July 2026
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Reply from Specsavers

What brilliant feedback, the team will be proud! Thank you for letting us know 😊

Rated 4 out of 5 stars

Friendly

Friendly, helpful and knowledgeable staff

29 July 2026
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Reply from Specsavers

That's always what we like to hear! If there's anything we can do to make it a 5-star experience for you, just drop us a DM on social media

Rated 1 out of 5 stars

They don’t tell you how much the eye…

They don’t tell you how much the eye test is until you’ve already had it!
I didn’t like their selection of glasses do went to Boots instead.
They also use the Astley distribution centre and it’s ruining the lives of locals. Google it!

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Professional with friendly vibe.

Friendly, knowledgeable staff from first entering for appointment to collecting new glasses.

3 August 2026
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Reply from Specsavers

Thank you so much for your wonderful feedback! We know the team will appreciate hearing this 😊

Rated 5 out of 5 stars

Great service

Audrey who attended to me from the beginning of my appointment to the collection of my glasses made my experience a very pleasant one. She was welcoming, knowledgeable and very helpful.

28 July 2026
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Reply from Specsavers

Thanks for your kind words! We're so glad to hear you found the team so helpful and friendly. Just let us know if you need anything else 😊

Rated 5 out of 5 stars

Eye sight test

I had my eyes tested and was told my sight had changed slightly resulting in new glasses, new glasses were ordered and a week later they arrived,great service.

4 August 2026
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Reply from Specsavers

We love to hear it! We're so happy to share your thanks and give the team a huge shout out 📣

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