Slade's Garden and Building Supplies Reviews 

274
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that the website is extremely easy to use, making online ordering completely seamless and fast. Buyers also appreciate the polite and friendly delivery drivers who carefully place heavy items exactly where requested on the property. Some reviewers were not happy with delivery delays, noting that shipments occasionally arrived later than originally scheduled. Others also mentioned receiving damaged or broken products, alongside occasional scheduling confusion during the transportation process. A few people additionally expressed clear disappointment when specific ordered items did not quite match their initial expectations.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Service

Clients share positive opinions on service, highlighting fast and efficient experiences. Consumers appreciate... See more

Product

Consumers find product experiences to be mixed regarding quality and delivery. Many reviewers praise the... See more

Staff

Reviewers mention positive feedback about staff, highlighting how helpful, polite, and pleasant the team is... See more

Order

Reviewers highlight positive experiences with the ordering process, praising the simple online setup and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered paving slabs and when they were delivered some of the slabs were broken in transit, so I spoke the ladies at Slade's explained what had happened they asked for photo's which I sent to Slade'... See more

Rated 5 out of 5 stars

I live in the south east. I was looking for a particular type of paving slabs and couldn't find a local stockist with the quantity I needed. I hadn't considered looking further afield as I assumed the... See more

Rated 5 out of 5 stars

Slades were great, somewhat let down by the Pallet delivery service. The Pallet company failed to deliver 3 times and on the final attempt I refused to accept the mangled crate with almost half the... See more

Rated 5 out of 5 stars

The best price online. I bought a full pack of 76 bradstone edale 450 x 450 pavers. They were delivered quickly with tracking information provided. Arrived on a tail lift truck well packed and secur... See more


Company details

  1. Landscaping Supply Store

Written by the company

Our family-run business has been supplying landscaping and building projects across the UK for over 30 years. We take pride in servicing all our customers; from DIYers and self-builders, through to large trade firms. The knowledge of our staff, the 60,000sqft of stock at our Walsall and Aldridge sites make us the perfect choice for all your Garden and Building needs. Order online for FREE national delivery to most parts of the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

274 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(274)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Poor service

Ordered dark grey tiles, light grey tiles arrived. Paid for next day delivery, delivery came in 3 days. Delivery driver dropped the tiles in the middle of the path meaning they had to be moved instantly and ultimately fell over and broke.

10 September 2024
Rated 5 out of 5 stars

My slabs

Excellent service, delivery Excellent,email when out for delivery spot on,Excellent company to buy from very happy 😊

28 August 2024
Rated 5 out of 5 stars

Absolutely amazing company

Absolutely amazing company, they beat a well known branch on price by half and with free delivery to hd5. They delivered within 5 days and all the slabs are quality made. I do definitely recommend this company. Thank you so much!

29 August 2024
Rated 5 out of 5 stars

Happy Customer

Great price and exactly as described. There was a delivery error by a third party and Slade's were excellent at resolving the issue. I always think that the seller's response is more important than the error (Mistakes happen..,) I cannot fault Slade's on their care and great communication. I would happily buy from them again.

3 September 2024
Rated 5 out of 5 stars

Decent company.

It was a bit confusing what time delivery would be.
But I had no worries.
The delivery driver was kind and put the delivery outside my front wall on the pavement.
It wasn't big so was fine to leave until builder came to move to back garden.

30 August 2024
Rated 1 out of 5 stars

Disappointing service, no communication and items were damaged upon delivery which I had to replace myself

Ordered 40 slabs, only 20 arrived and I had to call and ask where the other 20 were. They arranged delivery for the following day however I was in work so could not take delivery. Upon investigation, five of the slabs were damaged beyond use, some even with corners missing and they had been packed carelessly. I was advised to inspect the slabs and report any damage however due to illness and weather issues, this was a few weeks later. I reported the five damaged slabs with photographic proof but never heard back from them. I sent a follow up email with still no response. Not only did this delay the project but I ended up having to replace the damaged slabs out of my own pocket. I would have purchased locally with better service and peace of mind had I known the issues I would face. Overall a very disappointing experience & I do not recommend. £45 out of pocket having been promised replacement slabs before all communication ceased.

7 July 2024
Unprompted review

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