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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and excellent appearance. Many people found the ordering process to be easy and straightforward, appreciating the helpfulness of the staff. The delivery service is frequently highlighted for its speed, efficiency, and the helpfulness of the drivers, who often placed items exactly where requested. However, some customers also noted occasional issues with delivery, such as broken items upon arrival or delays. A few people mentioned receiving incorrect items or experiencing color variations in their orders.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting its speed and efficiency.... See more

Quality

People report positive experiences with quality, often praising products as excellent, high-quality, and... See more

Order

Customers had positive experiences with order. Reviewers consistently praise the ease of ordering, whether... See more

Service

Reviewers highlight positive aspects of service. Customers frequently praise the excellent and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

We had been struggling to find something similar to the existing wall which we were extending and were pleased to be able to buy the amount of bricks we needed rather than having to pay for a whole pa... See more

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Rated 5 out of 5 stars

Purchase of the standard dark grey paving slabs, really solid and easy to work with, according to the contractor that laid them. Had bought similar before and found them to be really good quality, del... See more

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Rated 5 out of 5 stars

Absolutely delighted with the product everything was done at the highest standard i could recommend. From the sales team who were absolutely fantastic. To the delivery. Without shadow of a doubt will... See more

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Rated 5 out of 5 stars

Excellent ordering and service. Friendly, efficient staff. Slabs were high quality with excellent consistency. One minor breakage refunded. The access to our house is slightly restricted making it uns... See more

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Rated 5 out of 5 stars

We built a patio in 2022 and decided this year to lift it and extend it out. Looked around everywhere to find the same slabs at a reasonable price. The previous supplier no longer did them, and being... See more

Rated 5 out of 5 stars

Order arrived on time and in great condition. Turned out I had miscalculated and had more stone than required. Called customer support and return qas organised within a week. Also nice followup call... See more

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Rated 5 out of 5 stars

We ordered the free sample, which we loved, and placed an order for 94 square meters of Raptura porcelain pavers. Everything went fine, comms were excellent, and delivery was on the day we requested,... See more

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Rated 5 out of 5 stars

We ordered sandstone stepping stones which look great in our woodland path. A few were broken on the delivery pallet and Bradstone replaced them very quickly with some extra stones. Great product and... See more

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Rated 5 out of 5 stars

It was easy to use web site and communication was good. We saw the slabs we wanted at an outlet and could have ordered there but there would have been delivery charges and a lot of faffel. Ordered o... See more

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Rated 5 out of 5 stars

Reasonably fast delivery although one unit was broken on the pallet. The dimensions of the units are a bit confusing so I don't think I bought quite enough!

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Rated 5 out of 5 stars

Ordering the paving stone and organising the delivery was extremely easy. Your helpful staff booked the delivery to fit in with other deliveries I was receiving for the project. The actual delivery wa... See more

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Rated 5 out of 5 stars

The advice given both 're the product and delivery was spot on. The sample service really helped my decision to buy and now I'm using the product really pleased both with the quality and the price I p... See more

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Rated 5 out of 5 stars

High quality products and very helpful staff . Excellent delivery , goods very well packaged and I was kept informed on order and delivery Would certainly recommend .

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Rated 5 out of 5 stars

Really good. The samples were excellent and helped me make my decision. A slab arrived cracked and was replaced very promptly. I’d definitely recommend

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Rated 5 out of 5 stars

Great delivery driver. Well packed stone on clean pallets. The stones very variable in colour, but good condition on arrival. Good value. Easy to process. A round very good.

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Rated 5 out of 5 stars

The product is great, turned up as expected and was well protected. All installed and looking great. I highly recommend both the product and Bradstone

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Rated 1 out of 5 stars

Bradstone Peak Natural Reconstituted stone Paving slab, 0.16m² (L)400mm (W)400mm from B&Q not fit for purpose. About half cracked immediately after laying on a carefully prepared surface. Rubbish. Uns... See more

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Rated 5 out of 5 stars

Couldn’t have been more helpful on the phone even for a small order. Sample arrived quickly as did subsequent order. Thanks so much!

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Rated 5 out of 5 stars

Very satisfied with the service. Delivered on time , the guys delivering were helpful. The slabs are good value for money.

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Rated 5 out of 5 stars

Easy website to use, fast delivery and good quality product. This was my second consignment and will be happy to order again.

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Rated 5 out of 5 stars

An excellent product,just as stated in the catalogue.Delivered when promised in good condition.Looks very good when laid.Many Thanks.

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Rated 5 out of 5 stars

Heather from customer services was great, she responded quickly and really Helpful. The slabs came really quickly as well

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Rated 5 out of 5 stars

Very happy with the slabs, delivered as promised and one broken slab was replaced swiftly. Service was excellent. Thankyou

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Rated 5 out of 5 stars

Having dealt with Bradstone, and previously as Simply Paving numerous times, I have no hesitation in recommending them to anyone. Ordering is easy and straightforward and any problem's are dealt with... See more

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Rated 5 out of 5 stars

Great price, good delivery options, driver followed instructions as I couldn’t be in and he put the pallet of slabs where I asked him to and sent me a picture, can’t fault the experience, thank you.

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Rated 5 out of 5 stars

Had a couple of queries, dealt with by some knowledgeable, friendly. Helpful staff. Appreciated good communication re purchase and delivery. In addition and surprisingly, was cheaper buying direct fr... See more

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Rated 5 out of 5 stars

The delivery was very fast and free, I ordered my slabs on the Sunday and they arrived by Wednesday morning, and they put me some extra slabs in to cover broken one's, but there were no broken ones, s... See more

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Rated 2 out of 5 stars

Delivery was over two days as all four pallets were not delivered to the depot at the same time.

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Rated 5 out of 5 stars

Easy to use website to order. Delivery was prompt & I was updated of the exact delivery time. Goods arrived on time

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Rated 5 out of 5 stars

Great price and easy to order. Delivered on time although could be a bit better with comms. Finished tiles look amazing!

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Rated 5 out of 5 stars

Great service, quick, easy and direct Samples for free gave me a good choice Found to be the best price online couldn’t really be beaten Delivery was quick and easy and straightforward

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Rated 1 out of 5 stars

We ordered two patio packs, unfortunately the colour variation in one pack was minimal and like the Sunset Buff samples, mainly pink hues. The second pack had significantly more variation in colours w... See more

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Rated 5 out of 5 stars

In my communication with Bradstone, Emily was incredibly helpful in organising the delivery of my order. She was quick to respond and very clear in communication. The haulier was also clear and helpfu... See more

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Rated 5 out of 5 stars

Very friendly service and grate affordable products, 100%use again and pass on the company name 5*

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Rated 5 out of 5 stars

easy ordering, quick delivery, polite driver put the goods were i wanted them

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Rated 3 out of 5 stars

The Bradstone paving is really good and we are really pleased with it. The reason for the rating is because our new drive was damaged during delivery and the company are yet to contact me to arrange r... See more

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Rated 5 out of 5 stars

Good product at good price in comparison to other shops , free delivery within a week.

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Rated 5 out of 5 stars

All very easy from browsing the site and finding the paving slabs to ordering and delivery

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Rated 5 out of 5 stars

Order was prompt no hassle whatsoever slabs look good hopefully they last the test of time

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Rated 4 out of 5 stars

Product excellently priced by manufacturer at well below that asked by B&Q. Delivery issue free apart from slightly awkward timing which couldn't be avoided though, perhaps some option to select deli... See more

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Rated 5 out of 5 stars

All Good. Delivery was quick and I was kept informed. One slab was broken on arrival but was quickly replaced. Everything was just as it should be.

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Rated 4 out of 5 stars

I had a great experience with Simply Paving. Ordering was easy, staff were helpful, and delivery was prompt. The products, including porcelain slabs and bricks, were of high quality and competitively... See more

Rated 1 out of 5 stars

Well I don't think it was Bradstone fault but they said 3 to 5 days delivery on the 5 day they turned up at about 4 o'clock and it was the wrong stuff I did not get the right pallet until the followi... See more

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Rated 5 out of 5 stars

Easy to buy, quick delivery and kept informed about timescales

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Rated 5 out of 5 stars

Great customer service. Super quality paving stones. Would definitely use this company again.

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Rated 5 out of 5 stars

Friendly and helpful delivery , product was exactly what was ordered

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Rated 5 out of 5 stars

The service Desk was very helpful in matching my previous order from 2 years ago and very competitive.

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Rated 1 out of 5 stars

Your courier service was poor, sat on the job 2 days waiting for the slabs to turn up. Cost us so much time and money. All we got was ‘ yea we’re sorry about that’ terrible

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Rated 3 out of 5 stars

Great customer service. Unfortunately eco slabs break easily in transport and expect slabs laid will fail in time. Customer service excellent but can't expect them to continually replace broken slabs... See more

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Rated 5 out of 5 stars

Great service, fast delivery and the slabs were as described.

Company replied


Company details

  1. Paving Materials Supplier
  2. Landscaping Supply Store
  3. Tile Manufacturer
  4. Tile Store

Written by the company

65 years experience helping homeowners transform their outdoor spaces The journey to transforming any outdoor space is exciting. For 65 years we’ve had the pleasure of bringing lots of garden and driveway ideas to life. And we’ve always been there every step of the way. From design to sourcing sustainable materials and expert installation. Bradstone has always been the one place to go to transform any outdoor space. Proven experience and reliability Our range offers you the very best in garden products and driveway materials, helping people transform their outdoor spaces since 1956. Bradstone originated from the family company of E H Bradley and Sons, which was established in 1902. Today, we still operate on one of our original sites, right on the southern edge of the Cotswolds. An area of England famous for the beauty of its historic villages, the natural stone quarried there is characterised by its soft yellow colour that we still use in our products today. Products that inspire and shape our lives We call upon these many years of experience to design and develop products that set the standard for quality, performance and visual appeal. The philosophy behind our range is to provide inspiration for homeowners so that they can have the garden or driveway of their dreams. It drives what we do in product development and pushes us to remain at the forefront of cutting-edge design with our landscaping collection. British-made concrete It’s good to know that our concrete landscaping products are manufactured right here in the UK*. Look out for the flag to mark our beautifully British-made concrete paving from quarries and factories nationwide. Always ethically sourced We’ve been prestigiously awarded for responsibly sourcing our materials. Meaning you can have absolute confidence you’re choosing sustainably and ethically when you buy our products. You can find out more at www.bradstone.com/about-us/ ethical-trading-policy Bradstone ECO At Bradstone, we’re committed to providing sustainable solutions to our products. And with new innovations in packaging and the launch of the ECO range, our customers are already benefiting from more sustainable choices to help transform their outdoor spaces.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Very professional

Very professional

12 March 2026
Bradstone logo

Reply from Bradstone

Thanks for the 5-star review! We’re glad we could provide a professional experience and help you get your project moving.

Rated 5 out of 5 stars

Easy ordering and delivery experience

Prompt delivery.
Helpful driver.
No problems.

11 March 2026
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Reply from Bradstone

Thanks for the 5-star shout-out! We’re thrilled to hear the ordering was easy and our driver was helpful. Getting your products to you promptly is always our goal so you can get started on your project without the wait.

Enjoy your new outdoor space!

Rated 5 out of 5 stars

Great quality product

Great quality product, fast delivery and great communication throughout. Always recommend Bradstone.

10 March 2026
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Reply from Bradstone

Thank you so much for the 5-star review and for your kind recommendations!

We’re delighted to hear that you’re pleased with the quality of our products. We know that clear communication and reliable delivery are key to a stress-free garden transformation, so it’s wonderful to know we met your expectations on both fronts!

Rated 5 out of 5 stars

Couldn’t have been more helpful on the…

Couldn’t have been more helpful on the phone even for a small order. Sample arrived quickly as did subsequent order. Thanks so much!

10 March 2026
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Reply from Bradstone

Thank you so much for your kind words! We’re delighted that we could help, and it’s wonderful to hear that our team provided the support you needed.

We’re glad the samples helped you make your decision and that your final order arrived promptly. We hope your project goes smoothly and that you enjoy your new outdoor space for years to come!

Rated 5 out of 5 stars

Great products and great service and…

Great products and great service and delivered on time. Will definitely be placing further orders.

19 February 2026
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Reply from Bradstone

Thank you for the fantastic feedback! We are thrilled to hear that you’re happy with both our products and the efficiency of our delivery service.

At Bradstone, we know that timing is just as important as quality when you’re transforming an outdoor space, so it’s great to know we hit the mark for you. We look forward to helping you with your future projects - please don’t hesitate to reach out if you need any technical advice or inspiration for your next order!

Rated 4 out of 5 stars

Pleased with time scale of delivery but…

Pleased with time scale of delivery but 1No of the pieces in the pallet was broken.
Satisfied with quality of the product.

1 March 2026
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Reply from Bradstone

Thank you for your feedback. We’re thrilled to hear that you’re happy with the quality of your Bradstone products and that our delivery team arrived on schedule.

We’re very sorry to hear that one of your pieces didn't make the journey in perfect condition. We know that when you're in the middle of a project, every single slab counts. Please rest assured that we provide a dedicated replacement service specifically for situations like this.

If you haven't already, please contact our support team at hello@bradstone.com with a photo of the damaged item. We will prioritise getting a replacement piece out to you as quickly as possible so you can complete your outdoor transformation without further delay.

Rated 5 out of 5 stars

I got exactly what I wanted and quick…

I got exactly what I wanted and quick delivery

25 February 2026
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Reply from Bradstone

It’s great to hear we hit the mark! We’re delighted that you received exactly what you were looking for and that our delivery team got it to you quickly.

Thank you for choosing Bradstone for your project.

Rated 5 out of 5 stars

Good quality product

Ease of ordering process. Good delivery communication and delivery. Good quality product

25 February 2026
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Reply from Bradstone

Thank you for your review! We’re glad to hear that you found the ordering process easy and were pleased with our delivery communication. Providing high-quality products alongside a seamless service is exactly what we strive for at Bradstone.

Enjoy your new outdoor space, and thank you for choosing us!

Rated 5 out of 5 stars

Ordered samples then two pallets of…

Ordered samples then two pallets of paving slabs on line. They came in just a few days. All good and efficient.

19 February 2026
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Reply from Bradstone

Thank you for the great feedback! We’re delighted that our sample service and delivery met your expectations for efficiency. Getting your project off to a prompt start is always our goal.

We hope you enjoy transforming your outdoor space. If you need anything else, we’re here to help!

Rated 5 out of 5 stars

Really helpful service from Bradstone…

Really helpful service from Bradstone customer service and great delivery, (very helpful delivery man).

19 February 2026
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Reply from Bradstone

Thank you for sharing your experience! It’s wonderful to hear that you enjoyed such a seamless journey from your initial contact with our customer service team right through to the final delivery.

We hope you enjoy creating your new outdoor space!

Rated 5 out of 5 stars

Excellent product.

Excellent product,makes a very good patio,well pleased.

28 August 2025
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Reply from Bradstone

Thank you so much for taking the time to leave us a 5-star review!

We are absolutely delighted to hear that you are well pleased with your purchase and that our product has helped you create a very good patio. At Bradstone, quality is at the heart of everything we do, and it’s wonderful to know that our paving is performing exactly as it should.

We trust you’ll enjoy your beautiful new outdoor space for many years to come!

Rated 5 out of 5 stars

Friendly and helpful customer service,

Friendly and helpful customer service,
Fast and great delivery service

3 September 2025
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Reply from Bradstone

Thank you for your wonderful review! We are so glad to hear that you had a positive experience with our customer service and delivery team. We pride ourselves on being friendly and helpful, and it's fantastic to know that our efforts made a difference for you. We appreciate you choosing Bradstone and hope you love your finished project!

Rated 5 out of 5 stars

Easy to buy

Easy to buy, quick delivery and kept informed about timescales

3 September 2025
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Reply from Bradstone

That's fantastic to hear! Thank you for the 5-star review. We're so pleased that you found the ordering process easy and that our team kept you well-informed about the delivery. We always aim to make the journey from selection to delivery as smooth as possible, so your feedback is truly appreciated. We hope you enjoy your new Bradstone products for years to come!

Rated 5 out of 5 stars

Good quality product

Good quality product, well packaged and delivered safely.

22 August 2025
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Reply from Bradstone

Thank you for your 5-star review!

We are so pleased to hear that you are happy with the quality of your product and that it arrived safely and well-packaged. Our goal is to ensure your order arrives in perfect condition, ready for your project.

We hope you enjoy creating a beautiful new outdoor space. Please don't hesitate to get in touch if you need anything in the future.

Rated 4 out of 5 stars

Kept informed about my order regularly

Kept informed about my order

29 July 2025
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Reply from Bradstone

Thank you for taking the time to leave us a 4-star review. We're very glad to hear that you were kept informed about your order regularly.

Communication is a top priority for us, as we want you to feel confident and updated every step of the way. We hope you're happy with your Bradstone products and that they help you create a beautiful outdoor space.

Rated 5 out of 5 stars

Excellent quality and service

Excellent quality and service. A+++

20 August 2025
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Reply from Bradstone

Thank you so much for your fantastic 5-star review!

We're thrilled to hear that you found our quality and service to be excellent. An A+++ is a brilliant compliment, and it’s wonderful to know we met your expectations.

We hope you're enjoying your new products as you create a beautiful outdoor space. If you need anything at all in the future, we're always here to help.

Rated 4 out of 5 stars

Keen pricing and good customer interaction

Product excellently priced by manufacturer at well below that asked by B&Q. Delivery issue free apart from slightly awkward timing which couldn't be avoided though, perhaps some option to select delivery schedule with the courier could be engineered in. One damaged unit out of sixty but overordered to accomodate.

19 August 2025
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Reply from Bradstone

Thank you for taking the time to leave us a 4-star review. We're glad to hear that you found our pricing competitive and your customer interaction positive.

It's also great to know that your delivery was mostly issue-free. We sincerely appreciate your feedback regarding the delivery timing and the option to select a schedule with the courier. This is valuable insight that we'll be sure to pass on to our logistics team as we continuously work to improve our customer experience.

If you have any further questions or if we can assist you with your project, please don't hesitate to reach out. Thanks again for choosing Bradstone!

Rated 5 out of 5 stars

High quality products and very helpful…

High quality products and very helpful staff . Excellent delivery , goods very well packaged and I was kept informed on order and delivery
Would certainly recommend .

22 August 2025
Bradstone logo

Reply from Bradstone

Thank you for sharing your experience and leaving us a 5-star review!

It's wonderful to hear that you're so pleased with the quality of our products and that our staff provided you with excellent service. We're also thrilled that our delivery process, from keeping you informed to ensuring your goods arrived well-packaged, met your expectations.

We sincerely appreciate you recommending us. We hope you love your new materials and that they help you create a beautiful space you'll enjoy for a very long time!

Rated 5 out of 5 stars

Great comms from Lorraine

Great comms from Lorraine. great products great delivery from Dave. ⭐️⭐️⭐️⭐️⭐️

20 August 2025
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Reply from Bradstone

What a fantastic review! We're so glad to hear that you had such a positive experience.

Your feedback truly means a lot to us, and we'll be sure to pass on your kind words. It's our goal to provide great products and a great service to match, so it's wonderful to know we got it right with your delivery and communication.

We hope you're enjoying your new products as you create your perfect outdoor space. Thanks again for choosing us!

Rated 5 out of 5 stars

Very good

Very good, informative and responsive through our purchase and post purchase questions
Thankyou !

21 July 2025
Bradstone logo

Reply from Bradstone

Thank you so much for your kind words and for leaving us a 5-star review! We're so glad to hear that you found our team to be very good, informative, and responsive throughout your purchase and even afterward.

Providing excellent support at every stage of your project is something we pride ourselves on. We're here to help you create a beautiful outdoor space you can enjoy for years to come.

If you ever need assistance with future projects or have any more questions, please don't hesitate to reach out. Thanks again for choosing Bradstone!

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