Slade's Garden and Building Supplies Reviews 

273
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and helpful staff, especially the polite and efficient delivery drivers. The online ordering process is frequently described as simple and easy to use. Many people appreciate the quick and prompt delivery, often receiving their orders on time with good communication and tracking updates. However, some customers also noted issues with product quality, such as items arriving damaged, stained, or not matching descriptions like kiln-dried wood being seasoned. Additionally, some reviewers experienced delivery delays, with orders arriving late or carriers failing to deliver multiple times, causing frustration.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many praising the promptness and efficiency of... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed and efficiency. Customers... See more

Product

People report ambiguous experiences with product quality, with some customers expressing satisfaction,... See more

Staff

Customers had positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Order

Users describe positive interactions with order, highlighting the ease of online ordering and the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered paving slabs and when they were delivered some of the slabs were broken in transit, so I spoke the ladies at Slade's explained what had happened they asked for photo's which I sent to Slade'... See more

Rated 5 out of 5 stars

I live in the south east. I was looking for a particular type of paving slabs and couldn't find a local stockist with the quantity I needed. I hadn't considered looking further afield as I assumed the... See more

Rated 5 out of 5 stars

Slades were great, somewhat let down by the Pallet delivery service. The Pallet company failed to deliver 3 times and on the final attempt I refused to accept the mangled crate with almost half the... See more

Rated 5 out of 5 stars

The best price online. I bought a full pack of 76 bradstone edale 450 x 450 pavers. They were delivered quickly with tracking information provided. Arrived on a tail lift truck well packed and secur... See more


Company details

  1. Landscaping Supply Store

Written by the company

Our family-run business has been supplying landscaping and building projects across the UK for over 30 years. We take pride in servicing all our customers; from DIYers and self-builders, through to large trade firms. The knowledge of our staff, the 60,000sqft of stock at our Walsall and Aldridge sites make us the perfect choice for all your Garden and Building needs. Order online for FREE national delivery to most parts of the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

273 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(273)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Price was excellent but delivery info non existent

Price was excellent but it took until the next day to confirm my order and delivery information was non existent, product just turned up in the end, good job I was in. They responded quickly to my email queries, even though they couldn't provide any definite information but I shouldn't have had to be asking about confirmation and delivery !

18 October 2024
Rated 5 out of 5 stars

Impressive!

I was extremely impressed to have ordered a pack of 76 paving slabs online and to have received them just a few days later on a pallet, with the majority in great condition, there were a couple of chipped slabs but nothing too major and still usable. Delivered by a friendly driver who did his best to put the pallet as close to my home as possible. Great communication from the company from ordering to receiving my goods. Amazingly competitive price. I would order again and highly recommend.

3 October 2024
Rated 5 out of 5 stars

Cheapest prices online plus money off…

Cheapest prices online plus money off and free fast delivery,bought wood look stepping stones,haven't put them out yet as garden not finished but look great! Would buy again from Slades and would recommend to others as good to get all round service nowadays! 5*

30 September 2024
Rated 5 out of 5 stars

Super customer service

Super customer service! Could have been more helpful - speaking to real people who know their products and have pride in their service. Went the extra mile to squeeze in a next day delivery for me when bumping up against deadline. Delighted with the competitive pricing and service! would absolutely use again without hesitation!

12 September 2024
Rated 4 out of 5 stars

On line order

The tiles were ordered on line and arrived a few days later some the tiles were stained and had to be cleaned. However they did clean up and there were no damaged tiles or broken tiles!
I was given a discount code for buying on line however this did not work and I never received the discount which was promised.

11 September 2024

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