Slade's Garden and Building Supplies Reviews 

274
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that the website is extremely easy to use, making online ordering completely seamless and fast. Buyers also appreciate the polite and friendly delivery drivers who carefully place heavy items exactly where requested on the property. Some reviewers were not happy with delivery delays, noting that shipments occasionally arrived later than originally scheduled. Others also mentioned receiving damaged or broken products, alongside occasional scheduling confusion during the transportation process. A few people additionally expressed clear disappointment when specific ordered items did not quite match their initial expectations.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast shipping times and... See more

Service

Users describe positive interactions with service, highlighting very fast, efficient, and great overall... See more

Product

People report ambiguous experiences with product, reflecting a wide range of differing opinions. While many... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and friendly demeanor.... See more

Order

Customers consistently note positive experiences with order, highlighting a very simple online ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered paving slabs and when they were delivered some of the slabs were broken in transit, so I spoke the ladies at Slade's explained what had happened they asked for photo's which I sent to Slade'... See more

Rated 5 out of 5 stars

I live in the south east. I was looking for a particular type of paving slabs and couldn't find a local stockist with the quantity I needed. I hadn't considered looking further afield as I assumed the... See more

Rated 5 out of 5 stars

Slades were great, somewhat let down by the Pallet delivery service. The Pallet company failed to deliver 3 times and on the final attempt I refused to accept the mangled crate with almost half the... See more

Rated 5 out of 5 stars

The best price online. I bought a full pack of 76 bradstone edale 450 x 450 pavers. They were delivered quickly with tracking information provided. Arrived on a tail lift truck well packed and secur... See more


Company details

  1. Landscaping Supply Store

Written by the company

Our family-run business has been supplying landscaping and building projects across the UK for over 30 years. We take pride in servicing all our customers; from DIYers and self-builders, through to large trade firms. The knowledge of our staff, the 60,000sqft of stock at our Walsall and Aldridge sites make us the perfect choice for all your Garden and Building needs. Order online for FREE national delivery to most parts of the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

274 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(274)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service, really helpful and the slabs are great. Only a couple of broken ones out of 200+ isn't bad. Paid extra for guaranteed morning delivery which was well worth it.
Definitely recommend.

12 March 2025
Rated 5 out of 5 stars

Great experience

Ordered late Sunday night, delivered Tuesday afternoon. Well packed paving slabs. Lovely delivery driver. Would order from this company again.

3 February 2025
Rated 1 out of 5 stars

Disappointed

This is my second order with them, and it has been a frustrating experience. My first order arrived with a few broken tiles, so I sent them pictures and emailed multiple times. Initially, I received no response, and later someone named Jass, who may be the staff or owner, asked me to send pictures for a refund instead of sending replacement tiles. However, after that, they disappeared,then came up saying the same , send us picture but zero actions has been taken, eventually i had realised ,he has wasted my time only. In my second order, I was again faced with issues, this time with shortened tiles. Unfortunately, I will not be purchasing from or recommending this website.

2 January 2025
Rated 1 out of 5 stars

Avoid this company at all costs

Avoid this company at all costs! They charge 50% RESTOCKING CHARGE if you need to return anything plus £75 plus VAT for each pallet collection and delivery charge. I got 20% back when returning items from the price I have paid and they have been as awkward as they could especially Jess. Very rude! The whole process to get any money back took over a month

12 December 2024
Unprompted review

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