Skoup Reviews 

1,366
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company, often mentioning the fantastic overall value and reliability. Consumers frequently mention that the prices are extremely affordable and the online booking process is very straightforward and simple to navigate. Customers consistently praise the staff for being exceptionally polite, friendly, and professional while completing their quick waste removal jobs smoothly. However, some reviewers were not happy with scheduling issues, noting that collection dates were occasionally canceled, delayed, or missed altogether. A few other people also felt that poor communication regarding specific item restrictions and drivers failing to knock created quite frustrating inconveniences.

What people talk about most

Service

Customers had positive experiences with service, highlighting the fast, reliable, and hassle-free waste... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as extremely friendly,... See more

Price

Consumers find price to be very satisfactory, consistently highlighting affordable and unbeatable rates for... See more

Booking process

Clients share ambiguous opinions on booking_process, with many praising the process as quick,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery_service. While some reviewers praise quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ever using these guys - you know what they are the greatest. Told them 5 bags, £13, general rubbish, came quick and easy, no hassle. Absolutely outstanding prices - this company understan... See more

Rated 5 out of 5 stars

Great customer service after I'd filled in my order wrong. On correction the window of anytime between 7am to 7pm collection was narrowed to 12-7pm by customer service...but they came at 8 20am! Th... See more

Rated 5 out of 5 stars

After a major clear out, I had a quantity of rubbish bags to dispose of. I booked the service online which was straightforward and hassle-free. The driver was pleasant and polite. He called to let me... See more

Rated 5 out of 5 stars

Used man with a van for rubbish removing. Brilliant service from Mark and Paul (West Midlands) texted to confirm time for collection, turned up on time and took everything away and cleaned up my drive... See more


Company details

  1. Garbage Collection Service
  2. House Clearance Service
  3. Waste Management Service

Information provided by various external sources

With Skoup you have three options: skip hire, man and van waste removal service or bagged waste collection. Whatever works for you - works for us. Simply enter your postcode at Skoup.co.uk and effortlessly book online.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(1,366)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always reliable!

We always go for a full van thinking what we have will maybe be too much but then get told we only filled half, good news is they always refund the difference to what you actually use. Rather than taking half a van and charging you for a full.

The vans must be huge so i would always suggest using them rather than a skip. They will come and grab all the stuff and will be gone with it all in the van within an hour!

Just being able to pay online then a van shows up when needed is awesome. The price is spot on also, highly recommended!

28 May 2025
Unprompted review
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Reply from Skoup

Thank you very much for your feedback! Glad we could be of service

Rated 5 out of 5 stars

Amazing

Amazing! I was unsure at first but they did they stop the next day early too. Will be using them again this week

20 May 2025
Unprompted review
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Reply from Skoup

Thank you very much for your feedback! Glad we could be of service

Rated 5 out of 5 stars

Fantastic, value for money service that I'll use again!

A fantastic service when I needed to get rid of some garden waste and old household items quickly. The Skoup driver turned up on the allotted day, whisked away my stuff, and left no trace! Affordable pricing and very easy to book. Customer service were also speedy to respond. I'll use Skoup again!

15 May 2025
Unprompted review
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Reply from Skoup

Thank you very much for your feedback! Glad we could be of service

Rated 5 out of 5 stars

Ive used skoup twice for van collection…

Ive used skoup twice for van collection and once for bin bag collection.

Brilliant company and cheaper and more convenient than a skip.

Will definitely use again.

13 May 2025
Unprompted review
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Reply from Skoup

Thank you very much for your feedback! Glad we could be of service

Rated 5 out of 5 stars

Great price and extremely efficient

Great price and extremely efficient. I think this service is a must with the new insanity our government has caused with rubbish pickups.

7 May 2025
Unprompted review
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Reply from Skoup

Thank you very much for your feedback! Glad we could be of service

Rated 1 out of 5 stars

Skip still not collected

We used Skoup to order a skip which is currently being provided by Batemans. Our skip was due to be collected on May 1st and is still sat in front of my house. Skoup say they are unable to contact Batemans and keep getting the excuse that Batemans has no drivers in the area. Surely if someone has paid nearly £300 for a skip to be dropped off and collected, you shouldn’t be so rude as to ignore the company subcontracting you, and also the public paying for your service. I have attempted to call Batemans several times and nobody answers. The worst customer service I have experienced in a very long time. AWFUL. Skoup don’t seem to care very much or have any control over the people working for them. Avoid like the plague.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Brill

Brill
With limited collections and 3 bag per 3 weeks sometimes I need to put out more bins. This is where Skoup comes in - great service everytime

30 April 2025
Unprompted review
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Reply from Skoup

Thank you very much for your feedback! Glad we could be of service

Rated 5 out of 5 stars

Fantastic Service from Skoup

Fantastic Service from Skoup, Picked up 10 bags for £27 Brilliant, Others were charging £60 and even £240 because one bloke says i needed a Van! Great Service, Even called before coming round. Plus importantly they have the proper waste license unlike those Facebook chancers!. Well done and I'll use you again for sure!

25 April 2025
Unprompted review
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Reply from Skoup

Thank you very much for your feedback! Glad we could be of service

Rated 1 out of 5 stars

Useless service

Useless service! Booked in skip for delivery on the 18th then got call to say it will be delivered on the 23rd. We said that’s fine. Then called 3 times today to ask when the skip will be delivered and each time they said they don’t know but will be delivered today. And guess what it didn’t arrive today and they are now closed for me to call again. What a waste of a company, pun intended!

23 April 2025
Unprompted review
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Reply from Skoup

Hi, thank you for your feedback, we apologise that you were not kept in the loop for the delivery date, on this occasion, our supplier had a delay and had not provided us this information. We do try to make customers aware of delays as soon as we know of these and we have stressed the importance of this to our supplier.

Rated 5 out of 5 stars

Incredible Service by Paul Hull, from the Skoup Team.

Incredible service by Paul Hull from the Skoup Team today, we had a lot of furniture after decorating the house. Paul made back and forth trips to collect all that needed to go and left everything clean and tidy. Thanks for all your help Paul and Skoup for providing such an amazing service! 👍

16 April 2025
Unprompted review
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Reply from Skoup

Thank you very much for your feedback! Glad we could be of service

Rated 5 out of 5 stars

Helpful and efficient service.

The men who came were really helpful and quick. They parked in our official car park and we were able to direct them to a closer spot for the purposes of the collection, and I appreciated them doing that. All the items taken, some were heavy, so we really were grateful to not need to carry them ourselves. Will 100% use Skoup again.

27 March 2025
Unprompted review
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Reply from Skoup

Thank you very much for your feedback! Glad we could be of service

Rated 5 out of 5 stars

Fantastic pick up guy

Fantastic pick up guy, he took everything and was very clean and efficient. This is my regular go to place now for getting rid of the extra rubbish.

26 March 2025
Unprompted review
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Reply from Skoup

Thank you very much for your feedback! Glad we could be of service

Rated 5 out of 5 stars

Great fast service.

Customer service were lovely they changed my day to an earlier one as I needed the rubbish gone earlier. They came and took the bags without a hassle. I didn’t need to be in for collection. Very fast would definitely recommend to others. Will be using again. :)

10 March 2025
Unprompted review
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Reply from Skoup

Thank you very much for your feedback! Glad we could be of service

Rated 5 out of 5 stars

Easy, convenient and friendly service!

This is the third or fourth time I've used Skoup. Excellent service each time - can't fault it. The collectors are quick, efficient and friendly.

28 February 2025
Unprompted review
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Reply from Skoup

Thank you very much for your feedback! Glad we could be of service

Rated 5 out of 5 stars

wow!

wow! what an excellent service. I shall definitely be using them again, and recommend them highly. From easy clear booking procedures, very reasonable prices, timely communication and the work done just as promised - you could not ask for more.

18 February 2025
Unprompted review
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Reply from Skoup

Thank you very much for your feedback! Glad we could be of service

Rated 5 out of 5 stars

Really impressed

Really impressed. Hired a 4-yard. Delivered very early morning, heard nothing, no fuss. Collected nearly 2 weeks later which was very helpful. Great service and great price. Thank you!

27 January 2025
Unprompted review
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Reply from Skoup

Thank you very much for your feedback! Glad we could be of service

Rated 5 out of 5 stars

Brilliant

Easy to book. Cheaper than the council and they kept their word and turned up on the day. Will definitely use again. Thank you

12 February 2025
Unprompted review
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Reply from Skoup

Thank you very much for your feedback! Glad we could be of service

Rated 5 out of 5 stars

Excellent service Easy booking/payment…

Excellent service Easy booking/payment different options explained Driver rang to give arrival time and was pleasant and efficient Will definitely use again

5 February 2025
Unprompted review
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Reply from Skoup

Thank you very much for your feedback! Glad we could be of service

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