Skoup Reviews 

1,364
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely competitive pricing and the exceptionally helpful, polite staff who complete rubbish collections efficiently. Many people deeply appreciate the straightforward online booking process and the prompt removal of household waste without any unnecessary hassle. Some reviewers were not happy with scheduling errors, noting that collections were frequently rescheduled or missed entirely without receiving proper prior notice. Consumers also mentioned significant communication gaps between support staff and drivers, leading to substantial frustration when service arrangements failed to go as planned. Reviewers additionally pointed out occasional operational problems, such as vehicle access issues or unexpected delays affecting their projects.

What people talk about most

Service

Customers had positive experiences with service, highlighting the fast, reliable, and hassle-free waste... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as extremely friendly,... See more

Price

Consumers find price to be very satisfactory, consistently highlighting affordable and unbeatable rates for... See more

Booking process

Clients share ambiguous opinions on booking_process, with many praising the process as quick,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery_service. While some reviewers praise quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ever using these guys - you know what they are the greatest. Told them 5 bags, £13, general rubbish, came quick and easy, no hassle. Absolutely outstanding prices - this company understan... See more

Rated 5 out of 5 stars

Great customer service after I'd filled in my order wrong. On correction the window of anytime between 7am to 7pm collection was narrowed to 12-7pm by customer service...but they came at 8 20am! Th... See more

Rated 5 out of 5 stars

After a major clear out, I had a quantity of rubbish bags to dispose of. I booked the service online which was straightforward and hassle-free. The driver was pleasant and polite. He called to let me... See more

Rated 5 out of 5 stars

Used man with a van for rubbish removing. Brilliant service from Mark and Paul (West Midlands) texted to confirm time for collection, turned up on time and took everything away and cleaned up my drive... See more


Company details

  1. Garbage Collection Service
  2. House Clearance Service
  3. Waste Management Service

Information provided by various external sources

With Skoup you have three options: skip hire, man and van waste removal service or bagged waste collection. Whatever works for you - works for us. Simply enter your postcode at Skoup.co.uk and effortlessly book online.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,364)

79 reviews in the last 12 months

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Rated 5 out of 5 stars

Waste removal

Quick and easy service to use cheaper then most places will most definitely use again as there was no hassle

2 January 2025
Unprompted review
Skoup logo

Reply from Skoup

Hi, thank you for the feedback! Glad we could be of service

Rated 5 out of 5 stars

Very pleased with my experience

It was easy to book online, with clear information, I found the price to be very reasonable, and there was plenty of emails confirming the booking and reminding me of the day they were coming.

30 December 2024
Unprompted review
Skoup logo

Reply from Skoup

Hi, thank you very much for your feedback. Glad we could help!

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Easy booking process, good prices for service, and professional staff

26 December 2024
Unprompted review
Skoup logo

Reply from Skoup

Thank you very much for your feedback. Glad we could be of service!

Rated 2 out of 5 stars

Rescheduled during collection window

Booked for a home collection on Saturday morning, received multiple confirmations/ notifications. At 11am, they sent a notification saying "we have rescheduled your collection to Monday". At least they came on Monday.

19 October 2024
Unprompted review
Skoup logo

Reply from Skoup

Hi, thank you very much for your feedback. I am afraid that we do run a limited service on Saturdays and if the driver gets held up at a previous collection this can cause delays and reschedules. I do apologies for the late notice of this, we do try and contact our customers as soon as we are made aware of any push backs

Rated 5 out of 5 stars

Twice now left rubbish bags outside…

Twice now left rubbish bags outside they came took them thank you (most affordable company I've seen👌

18 November 2024
Unprompted review
Skoup logo

Reply from Skoup

Hi, thank you very much for your feedback! Glad we could be of service

Rated 5 out of 5 stars

Easy to book + great value

Easy to book. Great value. Speedy and friendly service. Will definitely use again.

4 November 2024
Unprompted review
Skoup logo

Reply from Skoup

Hi, thank you very much for the feedback. Glad we could be of service!

Rated 5 out of 5 stars

Great

Easy to book, turned up when they said they would, got on with the job quickly and cleanly. Couldn’t ask for more.

19 October 2024
Unprompted review
Skoup logo

Reply from Skoup

Hi, thank you so much for the feedback. Glad we could be of service

Rated 5 out of 5 stars

Prompt

Prompt. In my experience, Skoup have always provided a simple, quality service from start to finish.

2 October 2024
Unprompted review
Skoup logo

Reply from Skoup

Hi, thank you for your feedback. Glad we could be of service and we look forward to your next request

Rated 1 out of 5 stars

I paid for a full truck collection and…

I paid for a full truck collection and removal of a fridge freezer. I had expected 2 people to assist with the rubbish removal but only 1 person turned up. He took all the easy to remove items and left the large items such as rubble bags, carpets, radiators, toilet, sink, oven, washing machine and fridge freezer. I was not on site but any rubbish that he had removed would have filled about half a load if that. Very disappointed and will now have to find someone else to do a proper job. I would not recommend.

3 October 2024
Unprompted review
Skoup logo

Reply from Skoup

Thank you for your feedback. I have looked into your order and it does appear the weight of your waste items came to near 800kg which is the max our vans can safely take and would qualify as a Full Vans worth. If required, we can provide tip tickets to prove the weight of the collection.

Rated 5 out of 5 stars

Quick and efficient

Quick, efficient and polite pickup, pleased I used then

1 October 2024
Unprompted review
Skoup logo

Reply from Skoup

Hi, thank you so much for your feedback. Glad we could be of service

Rated 1 out of 5 stars

Never again!

Never again!!
Awful customer service. When I called for collection, they said it was being done right away. My skip was still on my drive days later so I called to chase them and it turns out they never booked the collection!
Now they want £160 + vat for prohibited items. It’s the first time I’ve ever ordered a skip and didn’t realise that clothes wouldn’t be allowed.
What an extortionate amount to charge especially for a company that doesn’t offer decent customer service or communication.
I got hung up on when I tried to call as well.
Highly unprofessional and I will absolutely categorically never use them again and will put a post out to all my socials to warm others. 0 stars!!!!
Order 0033251 in case you’re reading this Skoup!

26 September 2024
Unprompted review
Skoup logo

Reply from Skoup

Hi. Very sorry to hear of the issues you had with our service. Our website does list items we are unable to accept in skips, however in this instance, the additional costs for them have been dropped.

Your experience with our customer service team will be investigated so that we can continue to improve our services.

Rated 5 out of 5 stars

Stress free

Pleasant young man just removed 10 bags of rubbish that really been getting me down. Good competitive price no hassle of finding a skip or finding someone to take me to the tip.

10 September 2024
Unprompted review
Skoup logo

Reply from Skoup

Hi, thank you so much for your feedback. Glad we could be of service!

Rated 1 out of 5 stars

Really bad and rude customer service

Really bad and rude customer service. It also doesn’t help that they refuse to give a time slot. Meaning you have to block out the whole day for a 10min collection. Super inconvenient and rude service over the phone. Would not recommend. Driver was very nice though.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

No problem with waste collection

No problem with waste collection, simple and clear website. I had no problems finding the information I needed and was interested in. After putting out the bags of waste, I didn't notice when they disappeared. wonderful. Ideal option when you have extra things to throw away. thank you

2 September 2024
Unprompted review
Skoup logo

Reply from Skoup

Hi, thank you so much for your feedback. Glad we could be of service!

Rated 2 out of 5 stars

Skips with hassle

Ordered skip weeks in advance, didn't arrive on the Friday, the following Monday on calling was advised would be a week late arriving. After bring quite pushy eventually was delivered that day. Arranged a collection and a new skip, new skip arrived but collection was moved. None of the changes did anyone call, anything but hassle free skips as per their tagline

9 August 2024
Unprompted review
Rated 5 out of 5 stars

2nd time used Skoup and they are…

2nd time used Skoup and they are fabulous, polite and efficient. Will definitely be using them again. Thank you very much

12 August 2024
Unprompted review
Skoup logo

Reply from Skoup

Thank you for your feedback. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

What a great service

What a great service! We have used Skoup twice now for excess bin bags and it's such a great price and always on time too. We discovered them when moving house and we had so many bags of packaging. Much cheaper option than anything else we could find. Highly recommend.

8 August 2024
Unprompted review
Skoup logo

Reply from Skoup

Hi, thank you very much for the feedback. I'm glad we could help with your waste collection!

Rated 5 out of 5 stars

Full van of furniture gone in a day!

Had a full van load booked for removal of my old furniture. Really helpful customer service helped me organise a collection that I didn't need to attend, everything was left in front of the flat and when I came back in the evening all was gone. Great service that suited my needs as I wasn't able to be in for collection.

25 July 2024
Unprompted review
Skoup logo

Reply from Skoup

Hi, thank you very much for the feedback. I'm glad we could help with your waste collection!

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