Skoup Reviews 

Booking was simple. Great. But collection was not simple. Rescheduled twice without reason. The first reschedule they said they would prioritise the next day, but didn’t. In fact they didn’t communicate at all that day. Then received email the following morning to say it’s been rescheduled. Again, no reason but they did apologise.

As a first time customer, I’m not impressed and would be reluctant to use them again.

Absolutely amazing service we had Paul and Luke help us today and they were amazing could not have asked for more. Very friendly and efficient

Super easy, super speedy and great value for money compared to other companies

Went above and beyond to help - quick, efficient and convenient.

Cheapest I found to get rid of bin bags. Polite customer service , I rang on the morning of collection to confirm an estimated collection time. I was nervous as I read some reviews . But the man came to collect my rubbish at the estimated time. He was pleasant and polite. Quickly removed bin bags . Will definitely be using this service again ! Thanks so much. Highly recommend.

Socking service. Just don’t turn up then email in the middle of the night with a new delivery day 4 days later. Do not use

Highly recommend using this company. Very straight forward process. No issues whatsoever and great value for money.

Terrible Service, would not use again.
I had ordered a skip to be delivered at the start of the week and by Friday it had still not been delivered. I have a recording of the driver driving past my house with the skip despite there being access to the drive. I called over 10 times to ask the driver to give me a call when they arrive and this was not done at all. The amount of inconvenience and stress this has caused has been ridiculous and the customer service has been terrible. Each time I ask for an update, I am told I will get a call back and never do. I would not use this company again and strongly urge Skoup to reconsider their contractor agreements. Thank you.

Excellent service guys were quick and friendly. Will use this service again soon. All my junk gone and everything left clean outside .

Your driver phoned to say he would be arriving in 20 mins and he did
Very polite and helpful
Collected all the junk without any fuss
Excellent
Thanks

The people on the other end of the line, can't fault them whatsoever - really polite, very helpful and if this review were based on them alone, it would be 5 stars.

However... The person who collected my bags scolded me immediately about where I had left my bags. There was a logical reason why I couldn't leave the bags outside which I had already shared before his arrival, so I didn't appreciate that. I found him to be rude and not friendly in the slightest.

First and last time using this service because of his attitude and also because of the fact that they don't offer a 2-3 hour window or at least a loose approximation, so you're literally having to wait an entire day (affects those of us who can't leave litter outside, like my situation)
He was supposed to have rang shortly before his arrival, but I had to ring up myself to get an update.

Easy to book and quickly picked up without any fuss, brilliant service.

Ordered a skip had it delivered fine. Book it to be collected, they say everything is fine and will be collected on the booked day then just don’t turn up and don’t tell you they aren’t coming. I phone Skoup and they just say that their subcontractor will be there within 5 days. Customer support is basically useless.

Amazing. Have used a few times now due to an moving house and always amazing.

AVOID!! DISGUSTING CUSTOMER SERVICE!

Absolute waste of time. They tell you to order online, they take full payment and then on the day of delivery rung me saying we can’t deliver the skip as we have no suppliers available. When I rung to complain I was told you need to email so we can’t deliver order the skip. They have no clue whatsoever

I booked and paid for the service 48 hours in advance. On the day of collection, my household rubbish was placed outside my property by 7:00am. I received a call at 4:00pm on Friday informing me that the collection would not go ahead and that the next available date would be Monday.

As a mother with two small children one a 6 month old baby and the other a toddler… I am unable to move or arrange the removal of this rubbish myself. By leaving it until late on a Friday to notify me, you've made it impossible for me to find an alternative solution before the weekend.

The bags must now remain at the side of my property, where they are at risk of being torn open by foxes and cats, creating a potential health hazard.

This situation is completely unacceptable. I now have no means of disposing of this waste over the weekend, and your last minute cancellation has caused significant inconvenience and stress.

My first time using Skoup & I will definitely be using them again. From the clear & well detailed app to the very helpful customer service. Thank you so much.

We always go for a full van thinking what we have will maybe be too much but then get told we only filled half, good news is they always refund the difference to what you actually use. Rather than taking half a van and charging you for a full.

The vans must be huge so i would always suggest using them rather than a skip. They will come and grab all the stuff and will be gone with it all in the van within an hour!

Just being able to pay online then a van shows up when needed is awesome. The price is spot on also, highly recommended!