I think we are on our fifth vehicle purchase with Spencer now, the fact that we travel 2 hours to do so says it all. The attention and detail that Spencer has been to for us has been second to none from all other dealerships we have experienced. Ten out of ten for all things. Communication, personal touch, welcoming and friendly experience from the whole team. It is an enjoyable experience all round and we have shared our experience with many friends and recommended them to you. We will return soon.

Leon was amazing from start to finish a very professional customer service team

⭐ Very disappointing experience – £850 spent on diagnostics and repairs, with problems returning within two days

I had a very disappointing experience with Sinclair regarding ongoing electrical problems with my VW T-Roc.

I paid approximately £850 for diagnostics and work, including the removal and coding of the towbar module and additional battery cabling, in the hope that the underlying electrical problems would finally be identified and resolved.

Unfortunately, within just TWO DAYS, the warning messages returned: “12V battery not charging” and “Start/Stop system error”.

What makes this experience even more frustrating is that Sinclair subsequently recommended replacing the alternator and battery at an additional cost of approximately £2,200.

This was particularly concerning because the alternator had already been replaced twice by another garage, and I had also replaced the battery. I had already spent a considerable amount of money trying to resolve these electrical issues, and I went to Sinclair expecting a proper diagnostic investigation and a reliable solution, not further expensive recommendations after the initial work failed to resolve the problem.

After spending approximately £850 on diagnostics and repairs, having the same warning messages return within two days was extremely disappointing. Being advised to spend another £2,200 on an alternator and battery only added to my concerns about the diagnosis and the overall cost of resolving the problem.

I subsequently contacted Sinclair to raise my concerns and request a refund, but I have received no response to my complaint.

When a customer spends this amount of money, they reasonably expect competent workmanship, a thorough diagnostic process and, above all, a garage that is willing to communicate and address concerns when the work does not deliver the expected result.

Instead, I have been left frustrated, out of pocket and still dealing with unresolved electrical problems, while being expected to consider spending thousands of pounds more.

Based on my personal experience, I would not recommend Sinclair. The outcome of the work, the additional cost of the proposed repairs and the lack of response to my complaint have left me extremely dissatisfied.

I hope Sinclair will finally respond to my complaint and take responsibility for addressing my concerns.

Good price offered on my trade-in and helpful response to request to collect car from Newport. On the downside, two earlier collection appointments cancelled by dealer,

As always 1st class service, knowledgeable friendly staff who are aware of your needs, sales staff are brilliant as well as the others on the shop floor

Nick in car sales was so helpful in every way. Tracy on reception is so professional and does every thing she can to make your visit enjoyable. The vehicle we just purchased was presented in perfect condition and purchase was a pleasant experience

Great buying experience from JLR in particular great to deal with Chey. Chey was very helpful and communication was great.

Very friendly and helpful

We are happy with our new Skoda Enyaq and the service provided by Martin Brown at Sinclair Gorseinon.

I recently went in to Sinclair Neyland with a view to changing my car, and was greeted kindly by Charley who instantly put me at ease and asked me what I was looking for. He talked me through my options, appraised my car and at no time was there any pressure put on me to make a decision. Charley was informative and knowledgeable and once I reviewed my options it was an easy choice to go with Sinclair with the help of a Charley. I found the entire team welcoming and friendly. I would highly recommend Sinclair Neyland and I will certainly be back in a few years. Thank you again Charley!

Very attentive salesman who detailed all the options open to me about my choice of new vehicle.Having maid my choice he gave me a detailed tour of the vehicle and arranged a test drive.

The sales person Olivia Morgan has been truly excellent. Very personable and knowledgeable. When my car was taken off the road for an air con issue she was brilliant. She arranged a replacement car and made sure everything was in order. I cannot praise this young lady enough. First class.

I'm a transport driver for my own Logistics company. Came in today and the ladies on the front counter were so helpful that I got a cuppa and my car with in 7 minutes of been here... which in my case is a HUGE miracle... Once again Thank You!!!!☺️🚗☺️🚗☺️🚗😹🚗🎉🎊🎉🎊

Good service

I had never bought a car from a dealership before and I am glad to say, from start to finish I found the experience at Mercedes-Benz in Cardiff excellent. All the staff were professional and friendly. However, the salesman I dealt with was Robert Edmunds. He kept in touch while finding the car I wanted without being over powering and showed a good knowledge of the vehicles. He was also very helpful in guiding me through the purchasing process. Making the whole procedure simple and straight forward. I would also like to thank the service engineers as they gave the car a thorough check before I was able to collect the vehicle. Reassuring me that the car was at the standard I expected.

booked in quickly, damage issue resolved in one day, condition check also done, well done Sinclair

The whole process was a stress free smooth experience made even better by your fantastic team.

Spencer provided a fantastic service, I’m delighted with my new car.

This is my fifth car I have bought from this dealership, despite me living in Kent, I will continue travelling 200 miles to Wails, because Spencer always provides five star service, I have been buy cars for 60 years and the service provided is second to none.

Fantastic process from start to finish.
Special mention to Mark Davies & Lewis Williams!!

From my initial visit with my wife & Kids they were very professional and made the sale exceed all my expectations. Very happy with the vehicle purchased and would not hesitate to buy any future vehicles from the dealership via Mark & Lewis.

The fact that I make an hour journey to the Hay on Wye dealership rather than a 10 minute drive to the Swansea branch says it all. Much more welcoming and friendly team who try their very best to resolve issues when other branches appear to do the minimum. The after sales team take ownership of problems and put some effort into resolving them. From my first contact about an approved vehicle, to purchase and subsequent servicing and sorting some niggles Hay on Wye have been superb. (A better coffee machine would be nice though🤭)