Have been with simply health for many many years , very professional, caring and easy and clear to claim on line , also sympathetic, knowledgeable staff if you have to contact them by phone nothi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The simply health plan, enables me to have regular check ups in regard to dental and glasses. I change my glasses quite frequently thanks to Simply Health. The process of uploading receipts is so ea... See more
Company replied
I spoke to Ann Taylor who was very helpful and professional in addressing my queries. Ann clearly explained to me how the scheme worked and how to access certain services that are available to me. T... See more
Company replied
After years of dental misery under Cornwalls sadly failing NHS dental service it's a joy to experience prompt and thorough treatment from Truro Dental Care covered and supported by Simply Health denta... See more
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Company details
About Simplyhealth
Written by the company
We are a leading B-Corp certified health solutions company, committed to providing affordable healthcare, to support everybody’s every day healthcare needs. Through our health and dental plans, including the market leading Denplan we look after over two million customers. We aim to support and protect the NHS through the provision of outpatient support to help people live their best lives.
We don’t have shareholders and since 1872 we’ve been led by our purpose of improving access to healthcare, for all in the UK. We are changing the game, investing £60 million in new businesses to accelerate the development of predictive and preventative healthcare services.
We understand our health depends on the health of our communities and our planet and we’ve always stood for a healthier world and are under no illusion that action is required for this to happen, we are proud to be B Corp certified.
Health Plans Dental Plans Health & Dental Plans for your businessContact info
Andover, United Kingdom
- 0370 908 3481
- customerservices@simplyhealth.co.uk
- www.simplyhealth.co.uk
4.4
Excellent
5K reviews
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Thank you SimplyHealth!
Easy to use website. Great customer service. Truly valuable product.
24 July 2026
Unprompted review
Reply from Simplyhealth
Hello Fatima,
Many thanks for your lovely 5 star review. I'm really pleased to hear how happy you are with the service we provide.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
The customer service team are…
The customer service team are excellent. So helpful and friendly by giving advice and support. Probably one of the best customer service I have ever dealt with.
24 July 2026
Unprompted review
Reply from Simplyhealth
Hello Ina,
Thank you so much for your wonderful five star review. We strive to provide the highest level of service and it's lovely to hear how much you've appreciated this.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
ross
ross
he was amazing from the start until the end couldnt have asked for a better person to handle my case.
Big up ross
21 July 2026
Unprompted review
Reply from Simplyhealth
Hi George,
Thank you for your great five star review and telling us about your interaction with Ross. It's wonderful to hear how happy you were with his assistance. Both Ross and his manager have read your review and are very pleased.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Ross online support simplyhealth
Just on the online chat with Ross from simply health asking a question to satisfy a curiosity, when Ross looked into my account and went above and beyond. Actually approved my claim, i wasn't expevting it. Always very happy with Simply health. 5 🌟
21 July 2026
Unprompted review
Reply from Simplyhealth
Hello Robert,
Many thanks for sharing your experience of chatting with Ross. It's wonderful to hear he went above and beyond for you. Ross and his manager have seen your review and are very happy to read your comments. Thanks also for awarding us with five stars.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Very happy with my Simplyhealth…
Very happy with my Simplyhealth subscription! They are super-simple to use and cover most of the things you need to keep you healthy and on the go! Claims are quick and easy through the app. If you have any issues, the chat function is simple to use, and being put through to a member of staff (in my case Ross) was quick and easy and very helpful!
21 July 2026
Unprompted review
Reply from Simplyhealth
Hi Laura,
Thanks so much for your amazing five star review. It's great to hear you are very happy with your cover and the service we provide. I'm pleased we're able to help support you with your everyday healthcare costs and needs. Ross and his manager are aware of your comments are also delighted.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
This is not insurance and the "plan" has perverse incentives
I have been paying a dentist via one of these plans for a few years. I went to another dentis for a comparison quote on needing an implant. Turns out there were a lot of issues that had not been dealt with under my plan.
On looking into it, Simply Health's response is that its nothing to do with them and these plans are just a way of spreading cost.
The dentist estimates a cost and then Simply Health collect that via direct debit. No insurance involved (according to Simply Health).
The problem with that system is that there is an incentive for the dentist not to treat you. Every filling they do reduces the profit thry make on you, as they get paid the same regardless.
Turns out then this is a terrible way to covwr dental care costs as there is a peverse incentive against necessary treatment. Avoid unless you want you to spend time in endless circular complaints or negligence claims. Oh well!
3 July 2026
Unprompted review
Reply from Simplyhealth
Hello Andrew,
I'm sorry to hear of your unhappiness, however, I think you may have left a review on the wrong company's platform.
Here at Simplyhealth all customers choose their own dentist and practice, they pay for the treatment or service received at each appointment then send us a detailed receipt. We in turn, re-imburse the customer directly. We do not cover customers who pay premiums for a dental practice plan such as Denplan.
If you are a Simplyhealth member, please email customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
If you are not a Simplyhealth member, please can I politely request that you remove your review.
Kind regards
Esther
Simplyhealth
Exemplary service
I have been with this company for over 10 years and they are faultless in their cover, managing claims and paying. I cannot recommend them more highly, thank you!
19 July 2026
Unprompted review
Reply from Simplyhealth
Hi Helen,
Many thanks for leaving us a great five star review. It's lovely to hear how happy you are with the service and I'm pleased we're able to help support you with your everyday healthcare costs.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Excellent customer service advisor
I had been trying to make a claim and sent through the receipts on the app by pictures. The first ones were rejected due to the poor quality of the pictures. I requested another receipt from my opticians and sent that through instead, again it was rejected as the camera picture quality wasn't readable. I made a call to simply health and spoke to Lyndsay Poole who was really lovely to speak to. She explained the issue and asked me for the information over the phone so she could get my claim made straight away. How refreshing to speak to a customer service advisor who not only listens but arranges a payment straight away. Thank you Lyndsay for being a breath of fresh air and so helpful. You made my Friday. Top service.
17 July 2026
Unprompted review
Reply from Simplyhealth
Hello Susan,
Thank you so much for your amazing feedback for Lyndsay and it is lovely to hear how they were able to resolve your claim query so promptly. I have passed your comments on to Lyndsay and her manager who I'm sure will be equally delighted to ready your review.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Always prompt and helpful
17 July 2026
Unprompted review
Reply from Simplyhealth
Hello E Mead,
Many thanks for awarding us with 5 stars. It means a lot.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Claiming now is so simple and quick
17 July 2026
Unprompted review
Reply from Simplyhealth
Hi David,
Thanks so much for taking the time to leave us a great five star review, it is very much appreciated.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
What has gone wrong at Simply Health
Having been a customer of Simply Health for over 20 years I would have liked to have given the company 5 stars, however recently they have had a new system and since then I have had the most frustrating experience. They didn’t take the direct debit due to an error their side, chased me as though it was my fault, apologised reinstated the DD and then promptly cancelled my policy with no explanation and now I am in the middle of the painstaking process of trying to sort this out for the second time in less than a month! Awful experience and completely dissatisfied with customer service! Stressful and frustrating
17 July 2026
Unprompted review
Reply from Simplyhealth
Hello Lisa,
It's disappointing to hear of the issues you've recently encountered with your policy and I'm very sorry about this.
In order for me to look into this further for you, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
VERY FRUSTRATING
i have had problems before the last one i have sent three times and no satisfaction, unless the invoice is payed it may get legal , before you ask the invoice IS ALL I HAVE GOT,
13 July 2026
Unprompted review
Reply from Simplyhealth
Hello Kenneth,
I'm sorry to hear of your unhappiness with Simplyhealth and I'd like to investigate this further for you.
Please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
I required emergency dental treatment…
I required emergency dental treatment and the claim process was simple and dealt with efficiently
3 July 2026
Unprompted review
Reply from Simplyhealth
Hello Norman,
Thanks for leaving us a great five star review and I'm really pleased you found the claiming process simple and efficient. I do also hope you're not in too much discomfort following your recent emergency.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Oliver was very helpful and understood…
Oliver was very helpful and understood what I wanted to do and fulfilled my expectations with knowledge.
15 July 2026
Unprompted review
Reply from Simplyhealth
Hi Andrew,
Thank you so much for your lovely review and it's great you found Oliver so helpful. Oliver and his manager are aware of your feedback and they will be really happy with your comments.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I used to believe in this company whole…
I used to believe in this company whole heartedly but they have penny pinched their way into losing our custom! We decided to take our reading glasses prescription to a cheaper online site as money was tight and this company refused to pay a paltry £4.50 claim- well done, thats just lost you £415 a year! Way to run a business!!
Ive already had your 'final response' in the matter and been told not yo contact you anymore! So no point me sending the proof to you again. Just happy to be leaving you. I have sent the complaint to the ombudsman instead to review- sad your company cannot sort yourselves
15 July 2026
Unprompted review
Reply from Simplyhealth
Hello Lorna,
I'm sorry to hear of your unhappiness and that you have chosen to leave Simplyhealth as a result.
In order for me to look into the concerns you raised, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
Ross was quick to support & I…
Ross was quick to support & I appreciated his time. :)
15 July 2026
Unprompted review
Reply from Simplyhealth
Hi Kerry,
Many thanks for sharing your experience of talking to Ross. He and his manager will be very pleased to read your comments. Thanks also for the 5 stars.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Ross helped me out quickly and…
Ross helped me out quickly and efficiently with my claim. I had a hospitalisation claim approved at the incorrect amount which I was confused about. I went onto their chat to see why this was the case and see if I was missing anything. It seemed as though the claim was misread and he sorted it immediately! Very happy, thank you!
15 July 2026
Unprompted review
Reply from Simplyhealth
Hello Summer,
Thanks so much for your wonderful review and I trust you are on the road to recovery.
I'm pleased to hear you found Ross so helpful and he was able to resolve your query so promptly. Ross and his manager have been made aware of your feedback and I'm sure they'll both be very happy.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
5 stars
We are members, Myself and my husband though his work place at Asda.
I have just been in a customer service chat with Dot. Very knowledgeable,kind and sorted my quirery straight away.
We have only used. Optical. Dentist. Podiatry and hospital admissions but so far these have been very good. Prompt payment and good customer service.
I would recommend simply health especially this day and age when people are on a tight budget. Not expensive to use, taken straight from your salary so it's not missed on a monthly direct debit. 5 starts given.
14 July 2026
Unprompted review
Reply from Simplyhealth
Hi Adele,
Thanks so much for your amazing review. It's wonderful to hear how happy you are with the service we provide and that you are enjoying the benefits of having the plan to help with your everyday healthcare costs.
Thanks also for the lovely feedback regarding your interaction with Dot. I've passed your comments on to Dot and her manager who I'm sure will be delighted.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Excellent service
Excellent service. Claim accepted and paid in minutes.
14 July 2026
Unprompted review
Reply from Simplyhealth
Hello Christine,
Many thanks for sharing your claiming experience and awarding us with five stars.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Excellent as always
Excellent as always. Have never had a claim paid so fast . Brilliant dealing with them
10 July 2026
Unprompted review
Reply from Simplyhealth
Hi Christine,
Thank you so much for your wonderful five star review. It's lovely to know you are happy with the speed of our claiming process.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
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