Dental Emergency in Zurich. On return, contacted Denplan via telephone and explained situation. Was told costs were covered and directed to claim form. Process was simple and response within a couple... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Have a Denplan policy through work for my family and I. Only recently used it and I must say the process for submitting claims and subsequent authorisation and payment has been seamless. Very timel... See more
Company replied
I was really impressed by the speed of response, bearing in mind that I contacted Denplan in the middle of the Christmas holiday period. I was a long way from my home surgery yet two hours later th... See more
Company replied
Unfortunately my denture plate broke in half whilst I was in Spain. After a visit to the local dentist a new plate was made for me in less than a week and I made a claim through Denplan. The claiming... See more
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Company details
About Denplan
Written by the company
We are the UK's leading B-Corp certified dental payment plan specialist, we have around 2 million customers with over 6,600 member dentists and approximately 1.4 million patients across the country, as well as serving over 2,700 companies with employee benefit schemes.
Denplan is part of Simplyhealth, the UK's leading health solutions provider.
Supporting a preventive approach to private dental care, Denplan payment plans help our patients to stop dental problems before they start. With the very best oral health advice, up-to-date dental knowledge and the latest innovative techniques, our dentists and their practice teams work with our patients so that they can enjoy healthy teeth and gums for life.
Denplan is proud to be B Corp certified.
Visit Our WebsiteContact info
United Kingdom
- denplan.co.uk
4.2
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
El Goldthorpe was very patient and…
El Goldthorpe was very patient and walked me through the process clearly. Thank you!
22 April 2026
Unprompted review
Reply from Denplan
Hi Rittika,
Thank you for kindly taking the time to share your feedback. It's wonderful to know how pleased you are with the service and support you received.
Thank you for your kind words, I can confirm your feedback has been shared with El and her Manager.
Thanks again,
Charlene
Denplan
Very difficult to get through and too…
Very difficult to get through and too many questions as to why you are calling
A number of years ago I was always impressed with the telephone service but not any more I get the impression obstacles are put in the way so as to avoid the customer getting through
The customer advisor was excellent
15 April 2026
Unprompted review
Reply from Denplan
Hi Graham,
We’re very sorry to learn how disappointed you are with our recent experience getting through to us, this is not how we wish for our customers to feel.
The purpose of the digital assistant is to make it easy for those customers who need a quick answer to find the information for themselves but also make sure we have our team available to speak to if you have a more complex query and as per the customers preference or circumstance.
All customer feedback is extremely important to us and plays a vital role in our evaluations. If you would like to provide any further information or would like us to review your experience in more detail, please kindly email us at: DenplanCustomer.Relations@simplyhealth.co.uk.
To enable us to access your account, please include your full name, date of birth, home post code and refer to this review.
Kind regards,
Charlene
Denplan
Extremely good service in dental emergency
Contacted Denplan as had dental emergency whilst driving NC500, miles from dentists. Lady was extremely helpful and friendly, explaining the process for finding me an appointment. She explained all costs and arranged for an appt the next morning. This was fantastic service. So pleased to be in Denplan.
21 April 2026
Unprompted review
Reply from Denplan
Hi Mrs Renney,
Thank you for kindly taking the time to share your feedback.
We’re delighted to know how happy you are with the service you received by our Emergency Assistance Team, and the support provided while on your amazing trip.
It’s wonderful to know we we're able to source you an appointment quickly, and how informed you felt throughout.
Thanks again for taking the time to share your experience with us, your review was lovely to read.
Best wishes,
Charlene
Denplan
Efficient chat facility - Emma is fab!
I dealt with Emma this morning on chat..... she was fantastic! So efficient, helpful, friendly and polite! Made the whole process so slick and effortless..... Thank you so much Emma!
21 April 2026
Unprompted review
Reply from Denplan
Hi Jenni,
Thank you so much for your lovely review and kind words, it's wonderful to know how pleased you are with the service you received.
We would love to pass on your feedback, and ensure this is shared to the correct person. If you would like to, please could you kindly support us with this, by emailing us directly, by email: DenplanCustomer.Relations@simplyhealth.co.uk for my attention, please include your full name, date of birth and postcode, and mention your review.
Your satisfaction and review means a lot to us, thanks again.
Best wishes,
Charlene
Denplan
Everything was straightforward
21 April 2026
Unprompted review
Reply from Denplan
Hi Robert,
This is fantastic to know, thank you for kindly taking the time to share your feedback.
Best wishes,
Charlene
Denplan
Reply from Denplan
Hello Mrs Myers,
Thank you for taking the time to leave us a five star review, we really appreciate it.
Take care
Esther
Denplan
Renewed for change of address
I have been with Denplan for over 15 years and had no problems getting treatment with Dentists. I recently moved address and area code and although I had to renew my Denplan this was not a major issue as this was done for me by the receptionist at my new dentist and I am grateful for this.
2 March 2026
Unprompted review
Reply from Denplan
Hello Mr Paul Palmer,
Thanks so much for leaving us a great five star review. I'm pleased your continuation of cover went smoothly.
Best wishes
Esther
Denplan
Poor service- unable to communicate on…
Poor service- unable to communicate on the telephone with a human being
7 April 2026
Unprompted review
Reply from Denplan
Hello Fiona,
It's disappointing to hear you're unhappy with Denplan and would like the opportunity to look into this further for you.
Please contact us at: DenplanCustomer.Relations@simplyhealth.co.uk.
To enable us to access you account, please include your full name, date of birth, home post code and refer to this review.
Kind regards
Esther
Denplan
I have just joined denplan on 1 of…
I have just joined denplan on 1 of April let see how things go hopefully not to expensive first of April
1 April 2026
Unprompted review
Reply from Denplan
Hello Vanessa,
Welcome to Denplan and I do hope you enjoy the benefits of being with us. Thank you also for taking the time to leave us a review.
Best wishes
Esther
Denplan
Reply from Denplan
Hello Colin,
I'm sorry to hear you find our product expensive. Please contact us at DenplanCustomer.Relations@simplyhealth.co.uk.
Please include your full name, date of birth, home post code and refer to this review.
Kind regards
Esther
Denplan
Super easy to make a claim
Super easy to make a claim, easy to upload dental receipts and clear instructions on how to make sure the claim is fully completed in the correct way to avoid delays.
16 April 2026
Unprompted review
Reply from Denplan
Hi Claire,
Thanks so much for your lovely five star review and sharing your claiming experience.
Best wishes
Esther
Denplan
I made an enquiry about re-assessing my…
I made an enquiry about re-assessing my claim, and the team came back promptly and were happy to re-assess the claim.
16 April 2026
Unprompted review
Reply from Denplan
Hi Alina,
Thanks so much for leaving us a lovely five star review. I'm pleased to hear you're happy with the promptness of the team.
Best wishes
Esther
Denplan
Can't really fault denplan but the…
Can't really fault denplan but the dentist are a different matter surely they should hold dentist to account for poor service. Paid for 20+ years with no problems with teeth when I do have a problem can't get a appointment for months despite being in severe pain which ended up costing fortune at emergency appointment elsewhere
14 April 2026
Unprompted review
Reply from Denplan
Hello Michael,
Thank you for your feedback, we’re really sorry to hear about your experience and the discomfort you’ve been dealing with.
While we’re not directly involved in the clinical decisions made by your dentist, we do take concerns like this seriously and want to help where we can.
If you’re open to it, please get in touch with us directly at DenplanCustomer.Relations@simplyhealth.co.uk so we can look into your case further and, with your permission, raise this with the dental practice on your behalf.
We appreciate you bringing this to our attention and hope we can help move things forward for you.
Kind regards
Esther
Denplan
Severe lack of tact after death of client
It may be a good dental insurance plan BUT their lack of tact , understanding and incomplete instructions when my father died and I needed to cancel his policy and maintain my mother's was rather pathetic an lacked empathy.
We even received mail addressed to the person that they knew was deceased regarding future cover for my mother.
I've spent more time on this one company than i did organising his funeral!!
Not impressed.
1 April 2026
Unprompted review
Reply from Denplan
Hello David,
I'm really sorry to hear of your recent loss and I'd like to offer you my sincere condolences.
In regards to the concerns you've raised, I'd like the opportunity to investigate this further for you. Please email DenplanCustomer.Relations@simplyhealth.co.uk.
To enable us to access the account, please include your late father's full name, date of birth, home post code and refer to this review.
Kind regards
Esther
Denplan
Every time I try to log in this site…
Every time I try to log in this site never recognises my password or says that I’m locked out even though it’s the first time I’ve tried to log in .. I’ve had nothing but trouble since I’ve been made to do my dental treatments on line … no I’m not happy at all !!!
14 April 2026
Unprompted review
Reply from Denplan
Hello Jill,
It's disappointing to hear you're unhappy with Denplan. We would like to investigate this for you and address your concerns. Please can I ask you to kindly contact us directly at: DenplanCustomer.Relations@simplyhealth.co.uk.
To enable us to access you account, please include your full name, date of birth, home post code and refer to this review.
Kind regards
Esther
Denplan
James at Denplan organised an emergency…
James at Denplan organised an emergency appointment at a local private dentist very speedily. Part of my tooth had fallen out so needed to be seen that day. He was efficient and very sympathetic to my problem. He deserves a medal!!!
10 April 2026
Unprompted review
Reply from Denplan
Hello Susan,
Many thanks for your great review following your interaction with James. I'm really pleased that James was so efficient during your emergency. I have forwarded your comments on to him and his manager who I'm sure will be absolutely delighted.
Take care
Esther
Denplan
Excellent Service from Denplan
Incredible professional response from Denplan. Helpful and courteous advice from Kylie followed by a return call from James with an emergency dental appointment locally. The nominated emergency dental appointment was excellent. Superb advice and service. Thank you Denolan
10 April 2026
Unprompted review
Reply from Denplan
Hi Susan,
Thank you so much for your lovely review following your interaction with Kylie and James, It's lovely to hear they were able to support you with your emergency situation. I have forwarded your comments on to them and their manager who I'm sure will be delighted.
Take care
Esther
Denplan
Fast and efficient
The two people who helped me on the phone were kind and reassuring. They explained everything carefully and quickly organised my emergency appointment in an area I don’t know which was so good. The dentist who I saw was superb and took great care of my broken tooth. I’m so grateful to everyone for their help.
7 April 2026
Unprompted review
Reply from Denplan
Hi Janet,
We’re delighted to know how happy you are with the service you received by our Emergency Assistance Team, thank you for kindly taking the time to share your feedback.
It’s wonderful to know we we're able to source you an appointment quickly, how informed and reassured you felt. It's also lovely to hear the dentist looked after you so well.
Thanks again for taking the time to share your experience with us, we really appreciate your review.
Best Wishes,
Charlene
Denplan
My claim for dental treatment was…
My claim for dental treatment was promptly dealt with & payment was very quick.
25 March 2026
Unprompted review
Reply from Denplan
Hi Eileen,
Many thanks for taking the time to share your feedback, we're delighted to know how happy you are with your claiming experience.
We really appreciate your review.
Thanks again and best wishes,
Charlene
Denplan
Still waiting a week later to be…
Still waiting a week later to be contacted by themselves joke
31 March 2026
Unprompted review
Reply from Denplan
Dear Mr Grass,
We're very sorry to learn of your dissatisfaction with our service.
We would like to investigate this for you and address your concerns. Please can I ask you to kindly contact us directly at: DenplanCustomer.Relations@simplyhealth.co.uk.
To enable us to access you account, please include your full name, date of birth, home post code and refer to this review.
Best Wishes,
Charlene
Denplan
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