Needed to update my 91 year old mother’s telephone connection due to her having the old copper wires. Called and received advice from their team. Called back when promised and immediate quote given. S... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
We needed to add Broadband to an existing phone and wasn't sure of the best way to do this. I spoke to Tony on the Provision team who explained my options and I chose the Home2Phone. When an issue a... See more
Company replied
Excellent service from start to finish. Easy to understand quotation. Fast delivery. Easy to understand set up instructions. Good quality equipment. Above all always on the end of the phone which they... See more
I contacted Simple telecoms for my sister who was moving to a care home and she wanted a phone in her room. From my initial contact to no longer needing the service we can only say the service has be... See more
Company replied
Company details
- Telecommunications Service Provider
- Cell Phone Store
- Data Destruction Equipment Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Contractor
Written by the company
No hidden costs landline phones for Seniors or Pensioners - Telephone Line Only for Senior Citizen, Retired People, Pension Credit Customers and Care Homes - From just £12.97 a month including VAT. Safeguarding your telephone number - Multi number mobile SIM service. Instead of disconnecting your home number, simply transfer it to our Home2Mobile SIM card. And safeguard your telephone number. NO Smartphone needed.
Contact info
Registered offices in Wimborne, Dorset, BH21 7SB, Dorset, United Kingdom
- 0330 122 0000
- solutions@simpletelecoms.co.uk
- www.simpletelecoms.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Had great interaction with John who…
Had great interaction with John who helped restore my friend’s phone back to working order. Nothing was too much trouble.
30 December 2024
Reply from Simple Telecommunications Ltd
Hi Irene,
Thank you so much for your kind words! We're thrilled to hear about your positive experience with John.
He's truly dedicated to going above and beyond for our customers, and we're glad he was able to help restore your friend's phone. If you ever need assistance again, don’t hesitate to reach out to the team on 0330 122 0000 we’re always here to help
Kind regards
Simple Telecoms
Works perfectly with the router.
Works perfectly with the router.
By keeping the same number this automatically cancelled BT's bundled services, yippee ki-yay!!
30 December 2024
Reply from Simple Telecommunications Ltd
Hi Mark,
Thank you for your feedback! We're thrilled to hear that everything is working perfectly with your router and that keeping the same number helped simplify things for you.
Yippee ki-yay indeed! 😊 If you need any further assistance, feel free to reach out to the team on 0330 122 0000
Kind regards
Simple Telecoms
Great telephone company for elderly…
Great telephone company for elderly people who can be a bit scared of technology, everything was simple as its name suggests.
My 86 year old Mum now has broadband, can FaceTime her family, browse the internet and have catch up TV.
The whole switchover was so easy and quick
19 December 2024
Reply from Simple Telecommunications Ltd
Hi Tracy,
Thank you so much for your kind words! We're thrilled to hear that your mum is enjoying her new broadband service and staying connected with family.
We strive to make technology simple and accessible for everyone, and it's wonderful to know that the transition was easy and quick for you both. If you need any further assistance, we're always here to help.
Just give the tram a call on 0330 122 0000
Kind regards
Simple Telecoms
A phone company you can contact by phone!!!
Like many others I was pleased to find this business who are able to provide a simple phone line without thrills. My 86 year old mum moved across the country into a retirement village and being IT illiterate just needed a phone.
Initial contact with Louise was very positive and paperwork through my POA was straightforward. The new modem arrived within a week. There were a number of initial issues. The SIM card had been inserted the wrong way around and when we got the line working she was able to call out but not receive calls. Worse still when I tried to ring her I got through to another resident in the same retirement village! Turns out the telephone company had issued the same number twice!
This was swiftly sorted by Evan after the weekend and a new number was issued to my mum. No problems since. Best part of the service is the ability to phone Simple Telecommunications directly and speak to a person about any issues. A rarity nowadays.
17 December 2024
Reply from Simple Telecommunications Ltd
Hi Clive,
Thank you so much for sharing your detailed feedback.
We're pleased to hear that you chose Simple Telecommunications to help your mum stay connected and that your initial experience with Louise and our straightforward process met your expectations.
We sincerely apologise for the initial hiccups, including the SIM card issue and the duplicate phone number assignment. While rare, we understand how frustrating this must have been.
We're glad Evan could swiftly resolve the matter and ensure everything was working correctly for your mum.
It’s wonderful to know there have been no further issues, and we’re especially proud that you value our commitment to providing direct, personal support - a principle we take to heart.
Thank you for your understanding and for highlighting both the positives and areas where we can improve. If there’s ever anything else we can do to assist, please don’t hesitate to the team on 0330 122 0000
Warm regards,
Simple Telecoms
Customer Support Team
The transition was fairly good and any…
The transition was fairly good and any time I needed to speak to anyone was quite quick, unfortunately there's just one point that was annoying trying to enter login password for 2hrs then I phoned and had help and told that it's the wireless key needed. But all good now.
17 December 2024
Reply from Simple Telecommunications Ltd
Hi Alan,
Thank you for your feedback. We're delighted to hear the transition went smoothly and that you found our team quick to assist when needed.
We’re sorry for the confusion regarding the login process and appreciate your patience while resolving it. We'll work on making instructions clearer to avoid similar issues in the future.
If there's anything else we can do to improve your experience, please don’t hesitate to call the team on 0330 122 0000. Thanks again for choosing us and your business.
Best regards,
Simple Telecoms
Simple Installation
The installation by Openreach was quick but they left me in the lurch even though I am not tech savvy.
Getting in touch with Simple Telecoms is easy and quick and the staff are very pleasant to talk with.
12 December 2024
Reply from Simple Telecommunications Ltd
Hi Sue,
Thank you for taking the time to share your experience.
We're glad to hear that getting in touch with us was quick and that you found our team pleasant to work with.
We’re sorry to hear Openreach left you feeling unsupported during the installation.
At Simple Telecoms, we’re always here to help, especially when it comes to navigating technical matters. If you need any further assistance, please don’t hesitate to call the team again on 0330 122 0000 and we’ll do everything we can to ensure your service runs smoothly.
Kind regards
Simple Telecoms
Brilliant support especially from John…
Brilliant support especially from John and Tony. Great clarity in products and really good value
12 December 2024
Reply from Simple Telecommunications Ltd
Hi Patrick,
Thank you so much for the fantastic review!
We're thrilled to hear you had such a positive experience with our support team, especially John and Tony. Providing clear information and great value is always our priority, so it’s wonderful to know we hit the mark for you.
If you need any further assistance, don’t hesitate to call the team on 0330 122 0000
Kind regards
Simple Telecom
Easy to set up and although a small…
Easy to set up and although a small problem on incoming calls the customer care was excellent and was resolved immediately. Many thanks
5 December 2024
Reply from Simple Telecommunications Ltd
Hi Aubrey,
Thank you so much for your kind review! We're thrilled to hear that you found the setup process easy and that our customer care team was able to resolve the issue with incoming calls promptly.
Your feedback motivates us to keep delivering top-notch service. If you ever need further assistance, don't hesitate to reach out. Many thanks for choosing us!
Kind regards
Simple Telecoms
The people I have dealt with have been fantastic
The people I have dealt with have been polite, helpful and have dealt with my queries immediately. The telephone is answered very quickly, no hanging around for ages waiting for it to be answered. Setting up my telephone account and line was simplicity and we were up and running in minutes. well done Simple Telecomms
28 November 2024
Reply from Simple Telecommunications Ltd
Hi Rosie,
Thank you for your glowing feedback! We're delighted to hear that you had a positive experience with us.
Providing efficient and friendly service is what we strive for every day, and your kind words truly motivate our team. We look forward to serving you again soon!
All the best
Simple Telecoma
Great people at simple Telecom
Great people at simple Telecom. They are friendly and efficient and John in their technical support team goes above and beyond.
22 November 2024
Reply from Simple Telecommunications Ltd
Hi Linda,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team at Simple Telecom.
John and the rest of the technical support team work hard to provide top-notch service, and your feedback makes it all worthwhile.
If you ever need assistance in the future, don't hesitate to just the a call on 0330 122 0000 —we're always here to help!
Kind regards
Simple Telecoms
I cannot recommend this company highly…
I cannot recommend this company highly enough! They were super helpful from start to finish in getting my Grandmother set up with a simple landline. Communication was excellent all the way through and we are very happy with how easy the process was. You get to speak to an actual human and everything is straight forward.
28 November 2024
Reply from Simple Telecommunications Ltd
Hi Sally,
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with us.
Helping your Grandmother get set up with a simple and reliable landline was our pleasure, and we’re so glad the process was smooth and straightforward for you.
Our team takes pride in providing clear communication and personalized support—it means the world to us that you appreciated it.
If you or your Grandmother need anything else in the future, don’t hesitate to call the team on 0330122 0000. Thanks again for choosing us!
Kind regards
Simple Telecoms
Excellent service
13 November 2024
Reply from Simple Telecommunications Ltd
Hi Valerie,
Thank you so much for your kind words! We're thrilled to hear you enjoyed our service. If there's anything else we can do for you, please don't hesitate to let us know.
Kind regards
Simple Telecoms
Excellence and always with the personal touch…
Unfailing excellence with regards to both the product and customer service, and always with the personal touch. The last mentioned is most unusual these days.
18 November 2024
Reply from Simple Telecommunications Ltd
Hi Michael,
Thank you so much for your kind words!
We’re thrilled to hear that you’ve had such a positive experience with both our product and customer service.
Providing a personal touch is something we truly value, and it means the world to us that it stood out to you.
If you need anything please just give the team call on 0330 122 0000. And thank you for your business
All the best
Simple Telecoms
Top quality service
My mum has been a customer of simpe telecommunications for many years for phone line only, when we wanted broadband it was with suprise we could have it then too, I spoke to John who was able to answer all my questions and get it sorted. Anyone thinking of joining John and Ewan are excellent and provide such fantastic service. Great to deal with , keep things simple and easy to understand and go out of the way to help.
14 November 2024
Reply from Simple Telecommunications Ltd
Hi Michael,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your mum has been a loyal customer for many years and that you had such a positive experience with our broadband services.
John and Ewan are truly dedicated to providing exceptional service, and we’re delighted that they were able to make the process simple and straightforward for you. Your kind words mean a lot to our team and motivate us to continue delivering the best experience possible.
If there’s ever anything else we can help with, please don’t hesitate to call the team on 0330 122 0000. We’re always here for you!
Warm regards,
Simple Telecommunications Team
A 10 star 🌟 service
Must be one of the best companies for customer service very efficient and knowledgeable a 10 🌟 company
12 November 2024
Unprompted review
Reply from Simple Telecommunications Ltd
Hi Geoffrey,
Thank you very much for your glowing review! We’re delighted to hear that you found our customer service to be efficient and knowledgeable.
It’s our top priority to ensure that every customer has a positive experience with us, so your feedback means a great deal to the entire team.
We’re thrilled to have earned a "10-star" rating in your eyes, and we look forward to continuing to provide you with excellent service. Please don’t hesitate to reach to the team if there’s anything more we can assist you with.
Best regards
Simple Telecoms
Very efficient and helpful service
Very efficient and helpful service. Quick reply to email questions. Very helpful and patient with the set up of the hub.
6 November 2024
Reply from Simple Telecommunications Ltd
Hi Joanne
Thank you so much for your kind words! We’re thrilled to hear that you found our service efficient and our team helpful.
We know how important it is to get set up smoothly, so we’re always here to support and make the process as easy as possible.
If you have any further questions or need assistance, please don’t hesitate to call the team on 0330 122 0000. Enjoy your new setup, and thanks again for choosing us!
Kind regards
Simple Telecoms
Best customer service of any company.
This company make everything so easy. Their customer service is second to none. All their staff are brilliant.
4 November 2024
Reply from Simple Telecommunications Ltd
Hi Janet,
Thank you so much for your kind words!
We're thrilled to hear that you've had such a positive experience with our team.
Making things easy and providing excellent customer service is our top priority, so it’s wonderful to know we’ve hit the mark for you. I'll be sure to pass your feedback along to the team—they’ll be delighted to hear it. Thanks again for choosing us!
Kind regards
Simple Telecoms
Great value products and service
Great value products and everything is explained well. Service levels are exceptional. Can’t recommend this company enough.
6 November 2024
Reply from Simple Telecommunications Ltd
Hi Alan,
Thank you so much for your kind words! We’re thrilled to hear that you’re pleased with our products and the level of service we provide.
Ensuring our customers understand every aspect of what we offer is incredibly important to us, and it's wonderful to know we’re meeting that goal.
We appreciate your recommendation and should you need anything just give the team a call on 0330 122 0000.
All the best
Simple Telecoms
Excellent company to deal with very…
Excellent company to deal with very understanding and efficient service could not recommend this company enough
30 October 2024
Reply from Simple Telecommunications Ltd
Hi Michelle,
Thank you so much for your kind words and for taking the time to share your experience with us!
We're thrilled to hear that you found our service efficient and that you felt understood and valued as a customer. It means a lot to know we're meeting your expectations and earning your recommendation.
Please feel free to reach out anytime to the team – we're always here to help!
Kind regards
Simple Telecoms
I contacted this Company for my elderly…
I contacted this Company for my elderly mother in respect of phone and broadband deal.
Their service was second to none and would highly recommend them. It makes a change to have such brilliant service these days and couldn't be more helpful. Especially dealing with elderly vunerable people.
Teresa Pouch
4 November 2024
Unprompted review
Reply from Simple Telecommunications Ltd
Hi Teresa,
Thank you so much for your wonderful review!
We’re delighted to hear that you were pleased with our service, especially in helping your mother find the right phone and broadband deal.
We understand how important it is to provide attentive, patient support, particularly when assisting elderly and vulnerable individuals, and it’s fantastic to know we met your expectations.
We truly appreciate your recommendation and look forward to being of service whenever you need us again.
Warm regards,
Simple Telecoms
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