Very helpful team who are readily contactable and willing to help. I have an ongoing issue with a very specific device connectivity problem and everyone I’ve spoken to has gone above and beyond to hel... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
WF packages are competitively priced, compared to other providers & the service generally works well. There are occasions when the bandwidth drops, which can interfere with access e.g. streaming... See more
Company replied
They were brilliant getting us reconnected after we attempted to go to a competitor, for a slightly cheaper deal, which was the worst thing we done. Was without internet and landline for 4 days.... See more
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Simply the best experience ever 2 super friendly engineers, you would not know they had been here as they were incredibly tidy and curious They even swept the pavement of dust after they fin... See more
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Company details
Written by the company
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Written by the company
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Contact info
Communications House, 56 Love Ln, PO31 7EU, Cowes, United Kingdom
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4.6
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service fast response to any…
Excellent service fast response to any questions
20 January 2026
Reply from WightFibre
Hello Marilyn,
Thank you for the lovely 5‑star review! ⭐
We’re really pleased to hear you received excellent service and quick responses to your questions.
Providing fast, helpful support is exactly what we aim for, so your feedback means a lot to us.
Thanks again for taking the time to share your experience. 💙
Excellent company
Excellent products, services and support teams. I have multiple services with them. I got through to the support team and they resolved my issue straight away. Happy days.
8 January 2026
Reply from WightFibre
Thank you so much for your fantastic review! We’re really pleased to hear you’re enjoying your services with WightFibre and that our support team was able to get things sorted quickly for you. It’s great feedback like this means a lot to us. If you ever need anything in future, we’re always here to help. All the best!
FRIGHTFIBRE
FRIGHTFIBRE
Be very careful and mindful when agreeing to an installation , the engineers attention to detail is beyond a disaster , they will drape any old wires drooping across your property,they will leave 10’s of metres of coiled up wire tied up in bunches with cable ties in whatever colour they have on the van , no quality inspection no pre thought just slap it up and run but it’s only £20 pm to look at . I would insist on a pre agreed installation inspection then do not pay until you are happy with how it looks . Our Victorian building appearance is spoiled by this while we wait for someone to come and put it right and conceal the eyesore .
1 May 2026
Unprompted review
Reply from WightFibre
Good morning Clive,
Please can you provide us with more information, as we cannot see you as an active customer on our network.
Thank you
Reply from WightFibre
Hello Ashley,
Thank you for your lovely review! ⭐
We’re really pleased to hear you found the set‑up polite and respectful.
I’ll be sure to pass your feedback on to the team. 💙
excellent service .
6 January 2026
Reply from WightFibre
Hello Anna,
We’re really pleased to hear you received excellent service.
Your feedback means a lot to the team, and we appreciate you taking the time to share it.
Best wishes.
Complete system failure in my area
Complete system failure in my area. As I am at present suffering massive health anxiety and no proper phone service over last 2 nights this caused a total breakdown in my ability to cope. This documented failure only covered last night but I had been having problems for a day or 2 and was not dealt with swiftly enough Causing severe distress last night and the previous evening a matter which my GP did not take seriously enough. I await this evening with trepidation can this happen again and not be dealt with as no contact can be made? at the time if housebound or out of hours or an isolated instance. ?
30 April 2026
Unprompted review
Reply from WightFibre
Good morning Patricia,
When you contacted us, you explained there had recently been external works at the property and were concerned this may have affected wiring or equipment. Our checks confirmed the network connection was live and working, with no outage identified. The issue was resolved during the call by rebooting the equipment and reconnecting the Wi‑Fi, and service was confirmed as working before the call ended.
As a precaution, you were advised to monitor the service and contact us again if any further issues occurred. If there is more to the issue than described, please contact us by phone or email at help@wightfibre.com so we can review this further.
Thank you for taking the time to leave feedback.
Taylor and Freddie
Taylor and Freddie connected us to WightFibre efficiently and seamlessly, explaining everything they were going to do to check that we were happy with everything. They were very friendly and worked in a clean and tidy manner.
27 April 2026
Unprompted review
Reply from WightFibre
Hello Sue,
Thank you so much for your 5‑star review ⭐️
We’re really pleased to hear that Taylor and Freddie made your connection to WightFibre such a smooth and efficient experience. Taking the time to explain what’s happening and making sure everything is just right is something we pride ourselves on, so it’s lovely to hear that this stood out.
We’ll be sure to pass on your kind feedback to them.
Thanks again for choosing WightFibre, and enjoy your service! 💙
Great speed at low cost and absolutely…
Great speed at low cost and absolutely supurb customer and after-sales service.
Wightfibre created a lot of local bad feeling with, seemingly, interminable road works but the result is first class!
30 January 2026
Reply from WightFibre
Hello Clive,
Thank you very much for your 5‑star review ⭐️
We’re delighted to hear you’re enjoying great speeds at a low cost, and that our customer and after‑sales service has lived up to expectations.
That means a great deal to the whole team. 💙
EXCELLENT SERVICE AND COMMUNICATION
Have had excellent service from Wightfibre since start including helpful information
29 January 2026
Reply from WightFibre
Hello Michael,
Thank you for your 5‑star review ⭐️
We’re really pleased to hear you’ve had excellent service from WightFibre from the start, and that the information provided has been helpful.
Feedback like this means a lot to the team and reassures us we’re on the right track.
If you ever need anything in the future, we’re always happy to help. Thanks again for choosing WightFibre. 💙
Outstanding Customer Services
Three months after switching to Wight Fibre we had a problem with Freely TV. After a 5 minute call to customer services it was sorted. The operator made it really easy to understand what to do. However I am tech savvy although in my 50's.
29 January 2026
Reply from WightFibre
Hello Stephen,
Thank you so much for your 5‑star review ⭐️
It’s great to hear that our team were able to get your Freely TV issue sorted so quickly, and that the explanation was clear and easy to follow.
We always aim to make things straightforward, whatever someone’s level of technical knowledge, so it’s lovely to know that approach worked well for you.
If you ever need help again, we’re only a quick call away.
Thanks again for choosing WightFibre and for taking the time to leave such positive feedback. 💙
Good sales and customer service and…
Good sales and customer service and good installment service. Would have liked to give better score but the Wi-Fi is frustratingly patchy.
28 January 2026
Reply from WightFibre
Hello E E Schaff,
Thank you for taking the time to leave us a review.
We’re really pleased to hear that you’ve had a positive experience with our sales, customer service, and installation teams.
We’re sorry to hear that your Wi‑Fi experience has been frustrating, as patchy coverage is certainly not what we want for our customers. Wi‑Fi performance can sometimes be affected by property layout, construction, or device placement, and in many cases this can be improved with a few adjustments.
We’d love the opportunity to review your setup and see what can be done to improve things for you.
Please contact our customer service team so we can take a closer look and help get the most out of your connection.
Best wishes.
Great service and comms
31 December 2025
Reply from WightFibre
Hello Carlos,
Thank you for taking the time to leave us a 5‑star review! ⭐
We’re really pleased to hear you’re happy with the service and our communication.
Feedback like this means a lot to the team. 💙
Simply the best experience ever
Simply the best experience ever
2 super friendly engineers, you would not know they had been here as they were incredibly tidy and curious
They even swept the pavement of dust after they finished
Just a fantastic experience
Thank you
27 April 2026
Unprompted review
Reply from WightFibre
Hello Ed,
Thank you so much for such a lovely review! ⭐
We’re thrilled to hear you had such a fantastic experience and that our engineers made such a positive impression.
Being friendly, respectful, and leaving everything spotless is something they take real pride in – even down to sweeping the pavement afterwards!
Your kind words will be shared with the team, and they’ll be delighted to know their efforts were appreciated.
Thank you again for choosing us and for taking the time to leave such great feedback. 💙
Professional prompt and friendly service
30 December 2025
Reply from WightFibre
Hello David,
Thank you for your fantastic 5-star review ⭐
We’re really pleased to hear you found our service professional, prompt, and friendly.
Your feedback means a lot to the team, and we truly appreciate you taking the time to share your experience. 💙
Very nice and friendly put my network…
Very nice and friendly put my network on my phone for me and explained everything to me
24 April 2026
Unprompted review
Reply from WightFibre
Thank you for the lovely review! We’re really pleased to hear our team was friendly, helped get your phone connected, and took the time to explain everything clearly. We’ll be sure to pass on your kind feedback.
…Good customer service
We had issues at the start Our phone wasn’t connected The engineer forgot to leave the adapter for the router We also lost our telephone connection twice in the first 3 months Otherwise customer service is good
23 January 2026
Reply from WightFibre
Thank you for taking the time to leave us a review and for your honest feedback. We’re sorry to hear about the issues you experienced early on, particularly with the phone connection, the missing router adapter, and the interruptions to your telephone service. That’s not the start we aim to provide, and we appreciate you bearing with us while those were resolved.
We’re really pleased to hear that, despite this, you’ve found our customer service to be good overall. Your comments help us improve, and we’ll be sure to pass this feedback on to the relevant teams. Thank you for choosing WightFibre.
Let down by WightFibre
Sorry...I seem to be in an area in Bembridge [IoW), where they connect in a reasonable time frame.
At the beginning, mid March 2026, all seemed good, can you help us with a £4,000+ government grant to get you connected.
Filled in the details,set up a direct debit, then get an email to connect at the end of July......
Sorry, but unacceptable, should have been informed at the time of engagement that you are not in the area to connect quickly. Very disappointed in the lack of honest information to get custom.
Also disappointed, as other reviews give a glowing story, so was looking forward to a 5* service to enjoy good Internet and the world cup.
I
22 April 2026
Unprompted review
Reply from WightFibre
Hi David,
Thank you for taking the time to share your feedback, and I’m sorry for the frustration this has caused.
Following your initial enquiry, it became clear that further external works are required at your location before a full fibre connection can be completed. Where additional works are needed outside the property, this can impact installation timescales and unfortunately means we’re unable to connect as quickly as we would like.
The date referenced later in the process was provided as a provisional placeholder to ensure your booking remained active while those requirements were reviewed, rather than a confirmed installation date. We appreciate that this may not have been sufficiently clear at the time, and we understand how this could feel disappointing.
In relation to the grant funding, this is only claimed once a customer has been successfully installed and connected, rather than at the point of enquiry or initial engagement.
We recognise how important transparency is when deciding to proceed, and your feedback highlights where we can improve how we explain build requirements, timescales and funding processes earlier in the journey.
While many customers do go on to enjoy a reliable service once connected, we’re sorry that your experience so far hasn’t matched those expectations. If you’d like us to look again at your specific circumstances or discuss next steps, our team will be happy to help via our support channels.
Kind regards,
WightFibre
Good customer service
As always get through to Wightfibre quickly. Very good customer service to resolve any issues promptly
22 January 2026
Reply from WightFibre
Thank you for taking the time to leave a review. We’re delighted to hear that you were able to get through to us quickly and that our team was able to resolve your query promptly. Your positive feedback is very much appreciated and will be shared with the team. Best regards.
Not sure why but broadband is draining…
Not sure why but broadband is draining my battery overnight, doesn’t happen anywhere else and has never happened before.. Also they put the price up £4 a month after I’d just joined which was annoying, they should at least allow the first year with no increases, shows they do actually care!
23 December 2025
Reply from WightFibre
Thanks for taking the time to leave a review.
We did previously make you aware of the £4 monthly price increase, but we understand it can still feel frustrating, especially so soon after joining.
In terms of the battery drain you’ve mentioned, Wi‑Fi itself wouldn’t normally cause a separate device’s battery to drain overnight, so we’d like to understand this properly to be sure nothing else is going on. Could you let us know what type of device you’re experiencing this with?
Please reach out to our Customer Service team so we can look into this in more detail and make sure everything is working as it should. We’d be more than happy to help. Thank you again, Best regards.
Excellent
Very easy and helpful sales and installation process, couldn’t ask for more.
18 April 2026
Unprompted review
Reply from WightFibre
Hello Woodfish,
Thank you for the 5‑star review! ⭐
We’re really pleased to hear you found both the sales and installation process easy and helpful.
We’ll be sure to pass your kind feedback on to the team – enjoy your service! 💙
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