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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Needed to update my 91 year old mother’s telephone connection due to her having the old copper wires. Called and received advice from their team. Called back when promised and immediate quote given. S... See more
Company replied
Excellent service from start to finish. Easy to understand quotation. Fast delivery. Easy to understand set up instructions. Good quality equipment. Above all always on the end of the phone which they... See more
We needed to add Broadband to an existing phone and wasn't sure of the best way to do this. I spoke to Tony on the Provision team who explained my options and I chose the Home2Phone. When an issue a... See more
Company replied
Company details
- Telecommunications Service Provider
- Cell Phone Store
- Data Destruction Equipment Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Contractor
Written by the company
No hidden costs landline phones for Seniors or Pensioners - Telephone Line Only for Senior Citizen, Retired People, Pension Credit Customers and Care Homes - From just £12.97 a month including VAT. Safeguarding your telephone number - Multi number mobile SIM service. Instead of disconnecting your home number, simply transfer it to our Home2Mobile SIM card. And safeguard your telephone number. NO Smartphone needed.
Contact info
Registered offices in Wimborne, Dorset, BH21 7SB, Dorset, United Kingdom
- 0330 122 0000
- solutions@simpletelecoms.co.uk
- www.simpletelecoms.co.uk
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Able to speak with knowledgeable agents
Able to speak with knowledgeable agents
Changeover worked to schedule without any problems
23 April 2026
Very good at answering questions…
Very good at answering questions efficient And pleasant to talk to 👍
20 April 2026
Great customer service
Great customer service.
My great nanna’s phone line was cut off by open reach without any warning. Simpletelecom did everything they could to help get her a new phone as quickly as possible.
13 April 2026
no tech support, ignored
customer service very bad,you have to talk to call center who send email to right department and then no one bothers to get in touch, three times now i have tried to talk to tech support to be ignored, on going problem changing landline...would not recommend.
Reply... thank you for your quick reply, pity no one replied to me, I was first contact and I wanted information that could have saved alot of trouble.
12 March 2026
Unprompted review
Reply from Simple Telecommunications Ltd
Dear Ann,
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention.
We’d like to reassure you that we do not ignore our customers. If calls are routed to our overflow call centre, this is typically because all of our advisors are assisting other customers, or it is outside of standard working hours (such as weekends or bank holidays).
From our records, we can see that John has been in contact with the secondary contact on your account, who advised that you are planning to move your services to BT. Of course, we respect your decision and will ensure the process is handled as smoothly as possible.
If you still require assistance regarding your landline, please feel free to contact our provisioning team directly at provisioning@simpletelecoms.co.uk
, and they will be happy to help.
Kind regards,
Simple Telecoms
Simple and easy to set up for my mum
Simple and easy to set up for my mum. No pressure selling. Price very good for pensioners
18 March 2026
Reply from Simple Telecommunications Ltd
Hi Paul,
Thank you so much for your feedback. We’re really glad we could help Valerie.
If you need anything just let the team know on 0330 122 0000.
Kind regards
Simple Telecoms
NEW SYSTEM WITH BIG PROBLEMS
Unfortunately, my brother has problems after porting over landline number to new Home2phone system. After trying everything, still no further forward with Simple Telecoms who admit they do not know why phone calls are dropping out after a certain length of time and 3 or 4 sec delays in conversation and they say they have other customers with SAME problem. VERY FRUSTRATING. and expensive mistake overall so far. STILL WAITING FOR MORE RESPONSE FROM COMPANY AS TO WHAT THEY ARE ACTUALLY GOING TO DO. IF ANYTHING
30 March 2026
Unprompted review
Reply from Simple Telecommunications Ltd
Dear Joanne,
We can see that we have been investigating this matter for you and have responded to all of your emails.
The system operates on the EE mobile network, in the same way as a standard mobile phone, over which we have no control. As we currently have thousands of units in the field all working correctly, we can only assume that this may be a local EE cell site issue. As outlined on our website and in the full quotation provided prior to purchase, this is a mobile-based service and, as such, can be subject to the same types of issues that may occasionally affect mobile networks.
We have escalated this matter to the underlying mobile network provider for further investigation. We can see that calls appear to be dropping at around the 30-minute mark, which is not something within our control. Please note that their investigation may take some time while they carry out the necessary checks.
We have previously experienced problems with BT4600 handsets and others. As a result, we now only supply the system with a fully digital compatible handset and no longer sell the router on its own. This change was made because non-digital or incompatible handsets, as well as answering machines, often caused issues that led customers to believe the router or service was faulty.
Kind regards,
Simple Telecoms
Excellent Service
I got involved with Simple Telecoms some years ago when fed up with my mum constantly getting asked about broadband. She just wanted a phone. I called, someone answered. I spoke to Tony who I think is one of those in charge and honestly it's like you are their only customer when you speak.
My mum moved home from London to Berkshire and was thrilled to take her age old number with her due to the digital set up. It was all set up perfectly and she had only one small issue which was sorted with one quickly answered phone call.
She has moved home recently, just one floor below but needed the digital set up and honestly when you call it's first names, they have your name in the diary and are aware it's going through on the day. It's like an old school company with personal service, from people who really care but for modern technology. If it hadn't been for ST I wouldn't have known anything about the whole copper-based line switchover to digital because I'd seen nothing on the news! And amazingly, you don't get hit with a request for a review seconds after the job is done. It's sorted and no call back is review enough for them. But here is one anyway! Excellent company!
30 March 2026
Unprompted review
Reply from Simple Telecommunications Ltd
Hi Jane,
Thank you so much for taking the time to share this, your review means a lot to all of us.
We’re really glad we could help make things simple and stress-free for your mum, especially during her moves. Keeping a long-standing phone number is incredibly important to many people, so it’s great to hear how much that meant to her.
We’ve always believed in offering a personal, “old-school” level of service while delivering modern solutions, so your comments perfectly capture what we aim to do every day. I’ll be sure to share your kind words with the whole team.
And you’re absolutely right, no pressure for reviews here… but we truly appreciate you coming back to leave one anyway!
If you or your mum ever need anything in the future, we’re always just a phone call away on 0330 122 0000
Thanks again,
Simple Telecoms Team
Excellent service
Excellent service. Getting a landline back for my dad who is 85 and sky holding him to ransom wanting £75 per month for phone and basic broadband.
I looked up Simple Telecom and within a few days they had my dad set up. Retrieved his home phone number from sky and are massively cheaper with 100% better service. Phone calls and updates often. Very highly recommend.
24 March 2026
Reply from Simple Telecommunications Ltd
Hi Andy,
Thank you so much for taking the time to place a review. We really appreciate it.
We’re especially pleased we could help get your dad’s landline back up and running quickly, and at a much more reasonable cost. Keeping things simple, affordable, and reliable, particularly for older customers, is exactly what our team aims to do.
Thanks again for your recommendation, and we will pass your comments on to the team.
Kind regards
Simple Telecoms
Excellent service from start to finish
Excellent service from start to finish. Easy to understand quotation. Fast delivery. Easy to understand set up instructions. Good quality equipment. Above all always on the end of the phone which they answer if you need any help. Would not hesitate to use again.
18 March 2026
From start to finish everything was…
From start to finish everything was clearly explained
4 March 2026
Simply the best
Nothing was to much trouble ..advised the best plan for my needs..paper work emailed signed and returned in a day..everything set in motion I had Nicola as my contact at Simple..cannot praise her enough made things easy for me as an oldie it takes the stress away
2 March 2026
Excellent plain English friendly customer service!
After weeks of speaking to India about a faulty BT line and getting nowhere, out of desperation we googled other phone companies, which then turned into a search for phone companies who care for the elderly. As a result my dad has now made friends with the staff at Simple Communications, they answer the phone quickly and speak to him in plain English in a friendly helpful manner. Their bills are also going to save my dad a fortune. We would highly recommend.
23 February 2026
Certainly knew there stuff.
Certainly knew there stuff.
Had a few initial issues but very quickly sorted.
Well done John
18 June 2025
Easy to talk with a real person
Easy to talk with a real person, who explains the ins and outs of their systems and make easy to understand.
Offering great value for money.
5 February 2026
Reply from Simple Telecommunications Ltd
Hi Paul,
Thanks you for taking the time to place a review
We believe that being able to speak to a real person makes all the difference, and we’re glad you found our explanations clear and easy to understand.
Our team work hard to make our systems straightforward and great value for money, so it’s fantastic to hear that reflected in your experience.
We really appreciate your support
Kind regards
Simple Telecoms
Good overall service.
Customer service from the start is very good, updates regarding delivery & setup of new phone service for my 90 year old mother is excellent.
3 February 2026
Reply from Simple Telecommunications Ltd
Hi Gary,
Thank you very much for your lovely review!
We’re so pleased to hear that you’ve had a good experience with our service, and that our customer support and communication have been helpful from the very beginning.
Keeping you updated throughout delivery and setup is something we really value, especially when providing a phone service for someone as important as your mother.
We’re always here if you need anything further.
Kind regards
Simple Telecoms
Very helpful thank you
Whenever I’ve had to speak with someone they’ve always been very helpful. Any questions or problems they resolve. My 91 year old mum has just had to move from a copper to digital phone, but Simple Telecoms made it simple! and a smooth transition
20 January 2026
Reply from Simple Telecommunications Ltd
Hi Daryl,
Thanks so much for review.
We know moving from a copper to a digital phone can feel like a big change, so we always try to make it as simple and stress-free as possible.
We’re really glad your mum’s switch went smoothly and that our team could help with any questions along the way.
Kind regards
Simple Telecoms
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