Simplelifehomes Reviews 

I am a current tenant with Simple Life and have had an extremely disappointing experience from the very start.

Despite signing my tenancy agreement and submitting my inventory, neither document has ever been formally acknowledged by Simple Life. I have had no written confirmation that they even hold these on file.

More seriously, the balcony door/window was already broken when I moved in. This was noted on the inventory. I have since sent multiple emails and made several phone calls to report this — and have received absolutely no response. The repair remains unresolved, leaving a security risk in my home.

Simple Life appears to be completely unreachable. Emails go unanswered, phone calls go nowhere. As a tenant, you are left with no support and no point of contact.

I have now raised a formal complaint and am prepared to escalate to the Property Redress Scheme if this is not resolved.

I would strongly caution anyone considering renting through Simple Life to think carefully before doing so.

The simple life experience for us has been great we have a great neighborhood very quiet and relaxed love it

Communication was good throughout. Once you get the keys and are all set up the app is a nice touch.
Staff are friendly, polite and knowledgeable

Amber is incredible! From our very first interaction, right up until we were ready to be handed over to the next stage of our application, she listened to all of my worries and concerns, communicated everything I needed to know promptly and on the very same day Amber contacted me, we had already chosen and reserved our new home. I cannot thank you enough Amber, you are a credit to Simple Life!

love Simple life homes, great service, quick resolution of any maintenance issues etc.
This is my 3rd year as a renter and don't think I will be mving any time soon.

Lovely customer service, Abbie helped answer any questions we asked and had a laugh while doing so.

Have lived in a simple life home for 5years now . Love the house and area. Always keep the estate looking nice and tidy . Usually problems are dealt with. Hope rent doesn’t go up anytime soon or we will be homeless

Living in this house for over 5 years. Loving it

Lovely home, any problems are dealt with quickly and efficiently.

Excellent customer service, the phones were manned by Amber who made the process effortless. Couldn’t recommend more.

Great customer service. Amber was really helpful on the phones, it made the process much more simple.

Charlotte was really helpful in talking to me over the phone and in supporting me with what I needed. Very happy

Niamh One of the staff was absolutely brilliant, quick emails back, spoke politely, answered all my questions and genuinely I feel a lot better in myself knowing all information she provided thankyou

very helpful staff spoke with charlotte on the phone helping me and my partner during the process and viewing

Called earlier in the week and spoke to Charlotte about renting a property. She was very helpful and gave me some good advice regarding renting and property types from your company as I am new to renting.

Charlotte S from the Simple Life Homes team was very helpful and patient with me. Thank you for the help.

My experience with Charlotte was very helpful she guided me through the process and explained everything in detail.

A lovely company and beautiful homes.

After owning my own property it can be daunting however the process is quick and simple to navigate.

Will Sims at simple life homes, admin, has been absolutely amazing today. As a previous tenant and in desperate need of a reference today for another property, He took time to understand my predicament in such an empathetic way and acted speedily to return the completed reference by the end of his working day. Will is a credit to the team and I will be forever grateful. Will you are an angel

Very disappointing experience moving out of a Simple Life property.

At the end of our tenancy, Simple Life attempted to retain our entire deposit (£960) and additionally demanded a further £299 on top! Many of the proposed deductions related to issues that were either pre-existing, general maintenance matters, or what we believed to be fair wear and tear after living in the property for over 3 years.

Some of the charges were frankly ridiculous, including £12 for tightening a toilet seat.

At the start of the tenancy, we had already raised concerns about inaccuracies in the check-in inventory and provided photographic evidence by email, however many of these issues still appeared to be attributed to us during check-out.

Before escalating matters, we tried to resolve things reasonably and proposed a deduction of around £300 from our deposit, which we believed was fair for the 3.5 years we lived at the property. However, Simple Life rejected this and continued pursuing a much larger amount.

We therefore raised a dispute through the TDS adjudication process. The independent adjudicator ultimately ruled in our favour, with the final outcome closely reflecting the fair and reasonable figure we had originally proposed ourselves. We received the majority of our deposit back, and the additional charges Simple Life attempted to pursue beyond the deposit were dropped.

The whole process was unnecessarily stressful and felt heavily weighted towards maximising deductions rather than fairly assessing the condition of the property, pre-existing issues, and fair wear and tear.

My advice to any tenant would be:

* Take extensive photos at move-in and move-out
* Challenge any inaccuracies in the inventory immediately
* Keep copies of all maintenance reports and emails
* Do not feel pressured into accepting unfair deductions without using the deposit protection dispute process

*EDIT FOLLOWING SIMPLE LIFE’S RESPONSE TO THIS REVIEW*

The response to this review further demonstrates Simple Life’s lack of care and attention that we experienced throughout this process.

The response incorrectly states that our tenancy lasted 2 years and 7 months, when in fact we rented the property from August 2022 until March 2026 — over 3.5 years. This is particularly concerning given that tenancy duration and fair wear and tear are key considerations in deposit disputes.

The response also stats that we were given a full 7-day period to amend the check-in inventory. In reality, the inventory report became inaccessible to us before the 7-day period expired. When we raised this at the time, we were informed that the report could not be amended, which is why we instead sent photographic evidence of the property’s condition via email.

Most importantly, the response fails to acknowledge that the independent TDS adjudication process found that many of the charges pursued against us were not justified. The final decision reflected that several claims did not appropriately account for fair wear and tear, pre-existing issues, and attempted betterment of the property.

We stand by our review and hope future tenants ensure they carefully document the condition of their property throughout their tenancy.

This was my first interaction with Simple life Housing & strait away they seem so professional.
I was so impressed with the young lady that dealt with me, “Niamh”
I am useless with technology & the web, she was so patient with me & nothing was to much for her talking me through everything & helping with my issues.
She is asset & a credit to simple Life Housing.

Regards R Flucker