Simplelifehomes Reviews 

2,138
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 503 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being extremely helpful, professional, and attentive throughout the entire moving and application process. Many people point out that representatives go above and beyond to answer all questions clearly and ensure a smooth transition into new homes. Reviewers consistently describe the overall service as welcoming, highlighting the dedication of the team members. However, some customers also noted frustrations regarding communication delays, long phone queues, and difficulties reaching support staff when needed. Others experienced significant wait times for property repairs and felt that maintenance requests were not handled efficiently or promptly.

What people talk about most

Staff

Clients share positive opinions on staff members, describing them as approachable, professional, and always... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise the helpful... See more

Customer service

Users describe ambiguous interactions with customer_service, noting a stark contrast in their experiences.... See more

Response time

Reviewers express mixed feelings regarding response times, highlighting significant inconsistency. While many... See more

Location

Reviewers highlight ambiguous aspects of location with contrasting experiences regarding property access and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Whenever I ring James is always so helpful and answers the phone quickly. When we met with Imogen at the property she was amazing too. Looking forward to renting with simple life because of these tw... See more

Company replied

Rated 5 out of 5 stars

The company is very straight forward and smooth. Everyone in the team is super polite and helpful, however for me James stood out, he’s super energetic, polite and helpful. Nothing feels too much to r... See more

Company replied

Rated 5 out of 5 stars

Amber has been so helpful and speedy with our requests and application. Providing a virtual tour was excellent and very helpful when we couldn't make the open day. All questions have been answered q... See more

Company replied

Rated 5 out of 5 stars

We are living at simple life homes for 6 years. Living at simple life homes property is such a wonderful experience. The property is beautiful,high end and very well maintained. Any issues , we exper... See more

Company replied


Company details

  1. Real Estate Rental Agency
  2. Housing Complex
  3. Property Management Company
  4. Real Estate Agency
  5. Real Estate Developer
  6. Short Term Apartment Rental Agency

Written by the company

Simple Life offers beautifully finished new homes to rent and aims to offer residents total peace of mind. With support from housebuilding partners, the government and investment, Simple Life is providing a higher standard home and service within the rental market. In previous years, people looking to rent have had a limited choice of high standard homes teamed with a professional service and long term options, particularly when looking to rent a house. Simple Life provide the perfect solution outside of city centres with close links to everything residents need for work, leisure and relaxation. Catering for all life stages, Simple Life has one bedroom apartments to five bedroom family homes, residents can rest assured that the modern properties are designed to suit their lifestyle, helping them enjoy the ultimate in flexibility and freedom.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(2,138)

492 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was my first interaction with…

This was my first interaction with Simple life Housing & strait away they seem so professional.
I was so impressed with the young lady that dealt with me, “Niamh”
I am useless with technology & the web, she was so patient with me & nothing was to much for her talking me through everything & helping with my issues.
She is asset & a credit to simple Life Housing.

Regards R Flucker

21 May 2026
Unprompted review
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Reply from Simplelifehomes

Thank you so much for your kind review, Robert! We're delighted Niamh could support you.

Rated 5 out of 5 stars

Lovely member of staff

Have spoken to a few companies before about renting and they haven't been very helpful on the phone. They are all very dismissive. Charlotte the girl I spoke to was very helpful and went above and beyond, patiently answering all my questions. If I do decide to rent a property from the company then I will definitely request Charlotte to help me. 🙂

19 May 2026
Unprompted review
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Reply from Simplelifehomes

This is wonderful to hear! Thank you so much for taking to time to leave a review.

Rated 5 out of 5 stars

Charlotte was very helpful and made the…

Charlotte was very helpful and made the whole experience very easy for us. She talked us through the whole process and made sure our needs were met and was very personable as well as being easy to contact throughout.

6 May 2026
Unprompted review
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Reply from Simplelifehomes

Thank you so much for your kind words. We're delighted to hear that Charlotte made the experience such a positive and easy one for you.

Rated 5 out of 5 stars

Fast response and communication

Fast response and communication, great quality homes , Jade from simple life team been very helpful went above and beyond to make sure everything is going smoothly.

19 May 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for your lovely feedback. We're so pleased to hear you’ve had a positive experience with both our homes and communication throughout the process.

Rated 5 out of 5 stars

I have just reserved a property with…

I have just reserved a property with Paulina, she has been extremely informative throughout and managed to get me a same day viewing, I was interested in 2 properties and she has ensured I had visibility to both before submitting an application for one. Extremely helpful and kind and has made the process smooth for me! Thank you.

19 May 2026
Unprompted review
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Reply from Simplelifehomes

Thank you so much for your kind feedback. We’re delighted to hear that Paulina has made your experience such a positive one from the very beginning.

Rated 5 out of 5 stars

Great Team

The full team that I’ve dealt with today has been amazing, Tammy H was the ideal person to show us around our interested property, she was informative, helpful and enthusiastic. Niamh was super helpful every time I called for support and Charlotte S, supported us with questions via email.

19 May 2026
Unprompted review
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Reply from Simplelifehomes

Thank you so much for your wonderful feedback. We’re delighted to hear that the whole team made such a positive impression during your experience with us..

Rated 5 out of 5 stars

Nice team

Nice team. They helped me a lot during my new home search and I found one with them.

12 May 2026
Unprompted review
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Reply from Simplelifehomes

This is wonderful to hear. Thank you for your review.

Rated 5 out of 5 stars

Simple Life Resident

I have been a resident for over a year now with simple life.. They are a brilliant.. Always happy to help.. Imogen and Alex from the maintenance team for Mill Vale have always been professional and supportive during any repairs..

18 May 2026
Unprompted review
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Reply from Simplelifehomes

Thank you so much for your continued support and for taking the time to share your experience after being with Simple Life for over a year. We’re delighted to hear that you’ve found the team helpful and supportive throughout your tenancy.

Rated 5 out of 5 stars

I would truly like to express my thanks…

I would truly like to express my thanks to Niamh who went above and beyond to accommodate a last minute viewing. It was an off chance I spoke with Niamh, who then made time between her clients to show me a property. I cannot thank her enough for really turning my experience into something extremely positive. I would most definitely recommend her professionalism and friendliness. She has a great balance of both.

16 May 2026
Unprompted review
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Reply from Simplelifehomes

Thank you so much for your lovely feedback. We’re thrilled to hear that Niamh was able to accommodate your last-minute viewing request and turn your experience into such a positive one.

Rated 5 out of 5 stars

Thank you Amber!

Amber has been so helpful, I honestly can say I’ve never had such efficient service, she really listened and responded to my queries with professionalism. I wish all my interactions were with people like Amber! Thank you for making a stressful time an enjoyable experience!

15 May 2026
Unprompted review
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Reply from Simplelifehomes

Thank you so much for your lovely feedback. I’m delighted to hear Amber was able to support you so well during what can be a stressful time.

Rated 5 out of 5 stars

Niamh from Simple Life has been…

Niamh from Simple Life has been absolutely brilliant throughout our rental application so far. She’s been really friendly, efficient and easy to deal with, and the whole process has been smooth and straightforward up to now. Communication has been great and nothing has seemed too much trouble. So far, so good, really positive experience.

15 May 2026
Unprompted review
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Reply from Simplelifehomes

Thank you so much for your kind feedback.

It’s wonderful to hear that Niamh has made your rental application process such a positive experience so far. We’re delighted that you’ve found her friendly, efficient, and easy to deal with, and that communication throughout has been smooth and straightforward.

Rated 5 out of 5 stars

Spoke to Charlotte and Niamh a few…

Spoke to Charlotte and Niamh a few times over the last week, both super helpful discussing available properties in the manchester area

14 May 2026
Unprompted review
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Reply from Simplelifehomes

This is fantastic to hear. Thank you for your review, Mia!

Rated 5 out of 5 stars

Paulina has been incredibly friendly

Paulina has been incredibly friendly, helpful, and professional throughout the process. Her communication has been excellent, always keeping me updated and answering any questions quickly. She also provided really useful advice which made everything much easier and less stressful. Thank you again for all your help!

30 April 2026
Unprompted review
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Reply from Simplelifehomes

Thanks for your lovely feedback.

We’re really pleased to hear Paulina was helpful, professional, and kept you well updated throughout the process. We’ll make sure your kind words are passed on to her.

Thank you again for taking the time to share this.

Rated 5 out of 5 stars

The company is very straight forward…

The company is very straight forward and smooth. Everyone in the team is super polite and helpful, however for me James stood out, he’s super energetic, polite and helpful. Nothing feels too much to request or ask off him, he’s always reassuring and honestly made any questions I had easy to communicate. I think James deserves a fat bonus 😛 thank you for your help James I called in daily for weeks and could always tell when James answered the phone and we always had a giggle. Wish you a successful future

14 May 2026
Unprompted review
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Reply from Simplelifehomes

Thank you so much for such a lovely review! We really appreciate you taking the time to share your experience with us.

It’s fantastic to hear that the team made the process smooth and welcoming, and especially wonderful to hear how much of a positive impact James had throughout your journey.

Rated 5 out of 5 stars

Good Customer Service Email Support

I had issues arranging a viewing and accessing the application centre via the website. I emailed the company and was helped to book a visit and finalise my log in to the application centre by Niamh.
She responded promptly and was really helpful.

13 May 2026
Unprompted review
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Reply from Simplelifehomes

We're delighted to hear that Niamh could support you in organising a viewing and accessing the application portal. Thank you for taking the time to leave a review, Alex.

Rated 5 out of 5 stars

Positive tenancy

From the moment I moved in, every department has been welcoming, professional, and incredibly helpful. Response times are always quick, with clear communication and acknowledgement of any queries I’ve raised. If one person doesn’t have the answer straight away, they always go the extra mile to ensure the issue is resolved promptly.
It’s also reassuring to know there’s a reliable maintenance team in place. I recently reported an issue with my front door sticking, and it was resolved within just a few days. The speed and care taken made me feel safe and secure in my flat.
Overall, the service and support have been excellent, and it’s been a really positive experience living here so far.

13 May 2026
Unprompted review
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Reply from Simplelifehomes

Thank you so much for your kind feedback. We’re delighted to hear that your experience with the team has been such a positive one so far. Providing a welcoming, responsive, and supportive service is extremely important to us, so it’s wonderful to know this has been reflected throughout your time living here.

Rated 5 out of 5 stars

Niamh was extremely helpful

Niamh was extremely responsive and helpful in helping me secure a property! Estimated response time was only a couple of minutes, almost unheard of.

13 May 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for your review, Chante! We're delighted that the team were responsive and helpful.

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