Shoptimised was recommended to us, and because there was no contract to tie us in, we were happy to proceed. The onboarding experience was seamless, with very little extra input needed from us. Than... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have been working with Shoptimised for the last 3 months and have been very impressed with the returns we have seen on our incremental shopping campaigns, as well as the knock on improvements we ha... See more
Terrible company. Cold called offering their services and very poor/non existent results. They kept moving the goal posts on why the result were so poor. Parted company after 5 months. Promised the... See more
We would like to say a huge thank you to Zach for his support during the recent migration of our website. He went above and beyond to troubleshoot the issues we were facing with our shopping feed and... See more
Company details
Written by the company
Shoptimised helps eCommerce businesses sell more products online through Google Shopping with our award-winning Feed Optimisation and Incremental Sales software. We work with retailers and agencies to improve product data, increase visibility, and get more from Shopping performance. Too often, brands try to scale through bidding changes and campaign tweaks when the real issue sits in the feed. If the product data is weak, everything built on top of it is harder to scale. That is where we come in. Our platform helps teams optimise feeds at scale, improve product data quality, strengthen catalogue visibility, and make faster changes without relying on developers. We also offer Incremental Sales, helping retailers unlock revenue from products that currently get no clicks or no conversions, without disrupting what is already working. Alongside this, we provide Premium Google CSS, helping retailers and agencies improve Shopping efficiency and reduce CPCs in Europe. We work with ambitious retailers and performance-led agencies that want more control, less wasted spend, stronger ROAS, and clearer visibility into what is driving performance. Intelligent software powered by people.
Contact info
3.2 Cobalt, Silver Fox Way, Cobalt Business Park, Tyne and Wear, NE27 0QJ, Wallsend, United Kingdom
- 0191 249 8740
- hello@shoptimised.com
- www.shoptimised.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super helpful and friendly
Zenah and her colleagues are always very friendly, approachable and willing to explain strategy, finding ways to maximise sales
Fantastic company to work with
Fantastic company to work with, would thoroughly recommend. The team are great and work hard to optimise our account! They also feed valuable data and insight to help you make informed decisions such as what stock is performing well so they very much feel like an extension to our team!
Great tool
Great tool, really has enabled us to execute better shopping campaigns.
Team are great to deal with and incremental tool helps us to drive additional revenue we wouldn't have previously generated.
Great experience
Working with Shoptimised over the last year has been a great experience. Really knowledgable staff who care and are constantly tweeking and improving our Google Shopping feed. Debbie has been excellent at keeping us updated with the Google developments and our performance.
I have been working with Trevor and the…
I have been working with Trevor and the team at shoptimized for 2 months now and it has been great. Always on hand to support when needed and we see significantly strong results continuously on our activity with them.
Highly recommend!
5* Service, Team & Results
We've worked for Shoptimised for the last few years and have always been impressed with their software and knowledge of feed optimization to get us the best results on our ad campaigns. The team is outstanding and is always trying to come up with new ideas to boost your revenue and profit.
Would highly recommend.
I have been using Shoptimised for a couple of clients for over a year. They have always hit our ROAS targets and helped our clients revenue continue to grow via Google Ads. Super friendly staff and great performance.
A great team
From the initial sales approach through to the account management I’ve had a brilliant experience with Shoptimised. They’re approachable, professional and get good results.
Would not recommend
We already had a company running our Google ad campaigns which were performing well and profitable but we wanted to increase sales volume so added shoptimised to our sportswear retail website .We ended up pausing ads due to poor performance and fortunately they “reluctantly “ let us cancel our subscription as we were just losing too much money .Would not recommend this company
Highly recommended
We've worked with Shoptimised over the last year and have been really impressed with how knowledgable the team was and how they're constantly working on our campaigns to tweak and improve performance. Special shout out to Chelsea and Bethany who've been delightful to work with.
brilliant service
My contacts at shoptimised are Chelsea and Scott. Both are very helpful, always there to answer my queries and questions. Every meeting i have they are very welcoming and friendly.
Great Incremental Sales Software
The incremental sales software has been really effective at helping grow our PPC channels and we've seen some impressive results. The team are super helpful and great to work with.
Great feed management tool and a very…
Great feed management tool and a very accommodating support team.
Very pleasant company to work with
We have worked with Shoptimised for over a year and have always been impressed with the service and results. Chelsea is a delight to work with and she's always available for a catch up call to walk through our results.
Knowledgeable friendly company
We have used other PPC companies before but I would say Shoptimised are the first who have worked with us and helped us compared to those who were previously just happy to take your money.
The team are very proactive, always looking at ways to help and Trevor our account manager always looks after us.
Would definitely recommend
Top notch feed management
Extremely knowledgeable team that always want to help improve campaigns and feeds. Always on hand to give advice and sort out any tech issues. Cant recommend the team highly enough. Honest, reliable and brilliant at what they do!
We're already seeing positive results…
We're already seeing positive results after only a month of being on board with Shoptimised. The proof is in the pudding, and we really appreciate how they endeavour to work with you, they don't make money if you do it and their machine learning when it comes to optimised for your campaigns is really impressive. You couple that with a great support team who communicate well and are incredibly knowledgeable without being intimidating for an independent business and you have a service that really helps build with you.
Honest Reliable PPC Company
Its not often you find a honest and reliable PPC company when usually all there interested in is how quick they can spend your budget. Hats off to these guys, they totally understand there clients business's, are very careful how they spend budgets and keep clients up to date with all the results, which to be honest have had a better ROAS than any other agency we have dealt with.
Customer service is 5* especially Jade who which its always a pleasure dealing with and is very knowledgeable in her job.
Amazing helpdesk support!
On several occasions I reached out to the Shoptimised helpdesk to either clarify something or to get assistance on an issue.
In both cases they went above and beyond to not only point me in the right direction but also to fix an issue in the product feed that wasn't caused by them.
I wholeheartedly recommend them!
5 Stars all round.
We are approached weekly by PPC management companies and something that never interested us.
This was slightly different as they focused on none selling items so after a chat, we decided that we would give it 30 days and see if anything improved.
After 30 days they had sold more in their campaign than my core campaign which gave me the instant realisation that they knew what they were doing and I did not.
They have gone on to help us with our core campaign too which is now seeing a lot more conversions and they work really hard to make sure everything is performing otherwise they do not receive their sales commission.
They even updated a bit on Christmas day which tells you all you would need to know about their dedication.
I found Lewis in sales, helpful and not really very pushy as I do not like feeling like I am being pushed into something I do not feel is right, he gave me a gentle nudge as he believed they could help and if it was not for him, we would not have tried it and the business, in general, would have suffered.
Debbie my account manager is always looking for ways to make the campaign better. Nothing is too much trouble for her and she and the others always get right back to you with any questions.
I understand it will not work for everyone but I have nothing but good things to say about Shoptimise and really glad we found each other.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








