Shoptimised Reviews 284

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We’ve had a great experience working with Shoptimised for the management and ongoing maintenance of our Google Ads campaigns.

From the outset, their team demonstrated a strong understanding of campaign structure, keyword targeting, and budget optimisation. They took the time to properly review our existing setup, identify inefficiencies, and implement clear improvements that quickly made a noticeable difference in performance.

Communication has been consistent and transparent throughout. We receive regular updates, clear reporting, and practical recommendations rather than generic advice. It’s clear they actively monitor and refine the campaigns rather than simply “set and forget.”

Since working with Shoptimised, we’ve seen improved lead quality, better cost control, and a stronger overall return on ad spend. Their proactive approach and attention to detail have given us confidence that our advertising budget is being managed effectively.

Big shout out to Zach for his ongoing technical support, keeping things running super smoothly! His responsiveness and technical know-how have been a real asset to our campaigns.

We’d highly recommend Shoptimised to any business looking for reliable, results-driven Google Ads management.

Very bad experience. Made a lot of losses and then was forced to pay their bills. I would highly recommend on not using as they will force you to scale your campaign for their commission but it will not be profitable.

Having worked with Shoptimised over the last 5+ years we've seen impressive uplifts and growth from their campaigns. Since we've run with incremental ads we have been able to gain traction on far more SKUs than before. The team are always at hand to answer questions with regular calls to ensure that their performance runs inline with our targets.

Shoptimise performance was average while we were actively using their services, communication was ok and support was helpful at the time. However, our experience changed significantly once we decided to leave.

After exiting, an invoice was very quickly passed to a debt collection agency without any meaningful attempt to resolve it directly with us. This resulted in an additional cost of £355, which felt completely disproportionate and unnecessary.

The main issue wasn’t the service while onboard, but how aggressively things were handled once we were no longer a client. It felt like there was little interest in discussion or resolution once our business relationship ended.

I’m leaving this review to warn other businesses: Shoptimise are fine when they have your business, but be extremely careful when leaving and make sure everything is clearly settled in writing before you do.

I had a terrible experience with Shoptimised. I ended our services in February and made it clear we were no longer working together, yet months later they went ahead and spent £138 on a Google campaign without my permission. They told me they were deleting and pausing their campaigns, but instead they ended up spending my money. Because of that, I had to pay my marketing team £1000 to fix the damage and lost a further £1800 deposit. All of this over a mistake that should never have happened.

When I called them, I was spoken to like an idiot and treated with no respect at all. They tried to make it sound like it was my fault and claimed we were notified, which is completely untrue. They also made changes to my Google account without approval and caused a lot of disruption to my business.

I have already told other retailers I know about what happened and will keep doing so. No one should have to deal with a company that acts this carelessly and unprofessionally.

Great product/service, friendly team.

We've been agency partners with Shoptimised for over 4 years now and their solution is second to non, with it's intuitive user interface, easy onboarding process and amazing team, with great support. This allows our experts to explore leading initiatives like incremental sales; a low risk solution to selling products via shopping that aren't serving in the main account... every client's dream! Will and the team are always keeping us up to date and we are excited to see where our partnership goes and what you guys do next!

Shoptimised have helped increase our sales and overall visibility through its CSS solution. Whilst it has only been a short time we have seen the benefit immediately.

The onboarding processes have been great and the team very responsive.

Scam artists stay away. They’ll promise you they’ll convert non-converting items, but instead, they’ll create a new campaign to sell the item that was regularly selling.

Get The Label have worked with Shoptimised for over 5 years. In that time our PPC performance has gone from strength to strength. Shoptimised certainly have their finger on the pulse of the channel and work with us on both our annual paid strategy whilst flexing it monthly to respond to the vagries of the retail environment.

We have now been with Shoptimised for just under a year now and we have certainly seen an incremental increase in sales on our previous non selling products via google.

The supporting software is also easy to navigate and a great add on for any business.

Staff are very helpful and have great industry knowledge, I would recommend......

One Stop for Safety Limited

Shomtimised has been an easy process which has helped us achieve consistent growth in our Google Shopping sales revenue

We onboarded with Shoptimised within the past month and have seen fast results! Would really recommend the incremental campaign service for anyone struggling to make website sales for underperforming products on Google ads. Great stuff!

Shoptimised has been an integral part of our digital growth strategy this year.

The team worked collaboratively with us to maximise our marketing efforts across some of our busiest months as an online retailer. We’re delighted with the impact Shoptimised has had and are looking forward to working together again this year”

We have been with Shoptimised for a few years now, very happy with their service and support. I like their loom videos updating up on the month's performance and what can be can be improved this has contributed to an up lift in website sales . A very happy customer.

We have had a positive experience with Shoptimised we have saw an increase in our sales, communication and support has always been positive and overall has supported our position in the market place.

We have been with Shoptimised a while now,and are pleased with the service we have seen a good sales up lift and unlike a lot of companies in this sector they have people you can talk to we find Linda to be helpfle and a source of inspiration

Be careful with this company, they will bill you with an unusual amount at times and when you chase them they will show you a technical error on their part and force you to pay. Also, their campaign will not bring you enough revenue to cover their cost and sucks your capital.

We have used Shoptimised for a short time now and we have seen continued growth on our campaigns. The team are always keeping us up to date with the ongoing growth and new tools coming out to increase our sales.

I would highly recommend shoptimised services.