Saga may be a few quid more expensive than other companies, however, you can talk to a real person that speaks clearly. They've always answered any questions I've had, plus I have had to claim on my... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A mistake was made in relation to a policy and Hazel Ambler from the underwriting team called. She explained the problem very clearly and confirmed the solution. She we extremely courteous, polite,... See more
Company replied
Saga has just insured my holiday for a most competitive price. They ask questions which seem relevant to the situation. Of course, the proof of the pudding lies in the eating thereof… I could possibly... See more
Had problems getting a single trip travel insurance policy on a search engine but didn’t know why. I was also refused on Saga’s web site. Spoke to Saga on the phone and was given the probable reason... See more
Company replied
Company details
About Saga Insurance
Written by the company
Saga offers an array of products and services exclusively for the over 50s, including insurance, home care, holidays and the UK's best selling monthly magazine.
We will work with you to make things right.
At Saga, we strive to ensure that our customers are treated fairly. If you are dissatisfied with a service or product we have provided, we take your concerns very seriously.
In the first instance, please email us at services.customer-relations@saga.co.uk with any concerns or comments you may have so that your complaint can be dealt with in line with our complaints policy.
Contact info
3 Pancras Square, N1C 4AG, London, United Kingdom
- 01303 771111
- services.customer-relations@saga.co.uk
- www.saga.co.uk
4.1
Great
45K reviews
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Great service from Saga
The saga advisor Jonathon was very knowledgeable and understanding delivering the policy we needed .
6 August 2026
Reply from Saga Insurance
We are so glad to hear that our advisor was knowledgeable and understanding, helping you find the policy you needed. We appreciate your positive feedback!
Kind regards
Kieron
Reply from Saga Insurance
We're so glad you found our service easy to use and appreciated our pricing! We value your positive feedback.
Kind regards
Kieron
Very helpful prompt service and took…
Very helpful prompt service and took their time to make sure it was correct.
4 August 2026
Reply from Saga Insurance
We're so pleased to hear that you experienced prompt and helpful service, and that our team took the necessary time to ensure everything was correct. Thank you for sharing your positive feedback!
Kind regards
Kieron
Very helpful and knowledgeable staff…
Very helpful and knowledgeable staff and a price which was competitive.
6 August 2026
Reply from Saga Insurance
We're so pleased to hear that you found our staff helpful and knowledgeable, and that our pricing was competitive. We appreciate your positive feedback!
Kind regards
Kieron
Customer Service
The first Agent I spoke with had absolutely no idea what she was talking about. I was told I was not covered when making a claim which I clearly was! When asking to speak with another Agent I was told to put the phone down and redial. Simon being the second Agent swiftly made up for this and dealt with the claim very efficiently. Thank you Simon. It is sad that the initial point of contact failed which is not a good Ambassador for Saga Insurance. I would give 5 star if the review was on Simon alone but 0 to the initial Agent. Thank you.
6 August 2026
Unprompted review
Reply from Saga Insurance
Hello Juno,
We appreciate you taking the time to share your recent experience with us. We are concerned to learn about the initial interaction you had and the difficulties you faced in getting your claim addressed. We are, however, very pleased to hear that a second agent was able to assist you efficiently.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind regards,
Liam
SAGA deliberately withholds personal data to obstruct complaint
If I could give SAGA Insurance broker a 0, I would. This company is not providing any service to their customers except taking their money!!!
£350 per month! I filed a complaint and asked for a Subject Access Request that allows me to access my data under the Data Protection Act. I stated exactly what information I wish them to provide only for SAGA to make the decision to be selective in what they wish to share with me (and what not). Indeed, they explicitly stating in their response that they made the decision to exclude certain information. Crucially, the withheld information is the key to my complaint. That clearly demonstrates that this company cannot be trusted.
6 August 2026
Unprompted review
Reply from Saga Insurance
Hi Susan,
We appreciate you letting us know about the website issue. I believe the issue that you ate referring to has now been fixed a couple of days ago.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
Apologies once again for any inconvenience.
Kind regards,
Liam
On-line website for booking travel…
On-line website for booking travel insurance is good, and much better than some. But could be made easier to use.
6 August 2026
Reply from Saga Insurance
We're glad to hear you found our online booking system good! We appreciate your feedback regarding ease of use and are always working to improve our website.
Kind regards
Kieron
Numerous system / tecchnical problems paying for my…
Numerous system problems paying for my cover over 36 hours - now after paying and accessing my account my documents are unavailable and the system is displaying software application errors - so I cannot verify the coverage / documents - and finally chat is not loading - so not a great start and the telephone option is busy so not a good day from a technical perspective hopefully this is not the norm
6 August 2026
Reply from Saga Insurance
Hello,
Thank you for taking the time to leave your review.
I am very sorry to hear about the numerous system problems you've experienced, from paying for your cover to accessing your documents and the issues with our chat and telephone lines. This is certainly not the start we want for our customers.
We understand how frustrating technical difficulties can be, and we appreciate you bringing these issues to our attention. We did have some system/payment issues towards the end of last week, and these have now been resolved to the best of my knowledge.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind regards,
Liam
SAGA's 3 YEAR RENEWAL OFFER
As SAGA offer a 3 year renewal service at a reasonable price, it saves me the inconvenience of having to go through the process every year.
26 July 2026
Reply from Saga Insurance
We're so pleased to hear that our three-year renewal option provides such convenience and value for you. We appreciate your positive feedback!
Kind regards
Kieron
Very satisfying to have a vehicle…
Very satisfying to have a vehicle insurance with saga never had a problem in over 5 years with 2 cars insured and will be looking to get another vehicle insured soon 👍🏻
5 August 2026
Reply from Saga Insurance
We're so happy to hear about your positive experience with our vehicle insurance over the past five years! We appreciate your loyalty and look forward to insuring your new vehicle soon.
Kind regards
Kieron
Good customer service
Good customer service, very helpful going through my insurance needs.
16 July 2026
Reply from Saga Insurance
We are so pleased to hear that our team provided you with such helpful and good customer service while assisting with your insurance needs. Thank you for your kind words!
Kind regards
Kieron
The best travel insurance if you have…
The best travel insurance if you have health issues, I’ve used them a few times now and always come up the best travel insurance for your money , would really recommend.
4 August 2026
Reply from Saga Insurance
We are so pleased to hear that our travel insurance has consistently met your needs, especially with health considerations. Thank you for your wonderful recommendation!
Kind regards
Kieron
Good value from a trusted company
I received my renewal from Saga which had increased by 20%. I appreciated that I had made a claim earlier in the year which may affect the premium but felt the increase was a bit steep. I telephoned an advisor to discuss this and received a discounted rate for my loyalty, which I was very happy with. I have always found the staff to be helpful and friendly and I’m happy to recommend Saga as an insurance provider I would also like to mention that my claim earlier in the year was dealt with quickly, efficiently and expertly. I was pleased that I was able to negotiate a lower price for renewal as I prefer to stay with this trusted company.
4 August 2026
Reply from Saga Insurance
We truly appreciate you taking the time to share your positive experience with us. We are pleased to hear that our team was able to assist you with your renewal and that you found our staff helpful and friendly. It is great to know that your recent claim was handled efficiently and expertly. We value your loyalty and are glad we could address your concerns.
Kind regards
Kieron
Very friendly and knowledgeable
The person I spoke with dealt with my questions and queries and sorted them in a friendly and professional way, the person I spoke with was based in Cape Town, South Africa
4 August 2026
Reply from Saga Insurance
We are so pleased to hear that your questions and queries were handled in such a friendly and professional manner. It's wonderful to know that our team member provided you with excellent service. Thank you for sharing your positive feedback!
Kind regards
Kieron
Somebody to talk to at the end of the…
Somebody to talk to at the end of the phone that was friendly and helpful.
Written copy of insurance documents was essential for me.
22 July 2026
Reply from Saga Insurance
We're so glad our team provided friendly and helpful assistance, and that receiving your insurance documents in writing was beneficial for you. Thank you for your kind words!
Kind regards
Kieron
SAGA advisors really know their stuff
I telephoned to check on a few things that I was not sure about after purchasing annual cover. WOW what great customer advisors SAGA have, so helpful and never made me feel stupid for asking questions
I just wish I had booked annual the first time
5 August 2026
Reply from Saga Insurance
We are so pleased to hear about your positive experience with our customer advisors! It's wonderful to know that we could provide helpful assistance and make you feel comfortable asking questions. Thank you for your kind words and for choosing us for your annual cover.
Kind regards
Kieron
Easy to talk to on the phone discounted…
Easy to talk to on the phone discounted for being a loyal customer so happy with service they provide.
27 July 2026
Reply from Saga Insurance
We are so pleased to hear that you had such a positive experience communicating with us and that you appreciate the loyalty discount. It's wonderful to know you're happy with our service!
Kind regards
Kieron
Explained in a friendly professional…
Explained in a friendly professional manner, no rushing
5 August 2026
Reply from Saga Insurance
It's wonderful to hear that you experienced such friendly and professional service without feeling rushed. We always strive to provide a comfortable and clear experience for everyone. Thank you for sharing your positive feedback!
Kind regards
Kieron
Very knowledgeable and completely…
Very knowledgeable and completely understood what my needs were.
4 August 2026
Reply from Saga Insurance
We're so glad we could understand your needs and provide knowledgeable assistance. Thank you for your positive feedback!
Kind regards
Kieron
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