Saga may be a few quid more expensive than other companies, however, you can talk to a real person that speaks clearly. They've always answered any questions I've had, plus I have had to claim on my... See more
Company replied
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Review summary
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A mistake was made in relation to a policy and Hazel Ambler from the underwriting team called. She explained the problem very clearly and confirmed the solution. She we extremely courteous, polite,... See more
Company replied
Saga has just insured my holiday for a most competitive price. They ask questions which seem relevant to the situation. Of course, the proof of the pudding lies in the eating thereof… I could possibly... See more
Had problems getting a single trip travel insurance policy on a search engine but didn’t know why. I was also refused on Saga’s web site. Spoke to Saga on the phone and was given the probable reason... See more
Company replied
Company details
About Saga Insurance
Written by the company
Saga offers an array of products and services exclusively for the over 50s, including insurance, home care, holidays and the UK's best selling monthly magazine.
We will work with you to make things right.
At Saga, we strive to ensure that our customers are treated fairly. If you are dissatisfied with a service or product we have provided, we take your concerns very seriously.
In the first instance, please email us at services.customer-relations@saga.co.uk with any concerns or comments you may have so that your complaint can be dealt with in line with our complaints policy.
Contact info
3 Pancras Square, N1C 4AG, London, United Kingdom
- 01303 771111
- services.customer-relations@saga.co.uk
- www.saga.co.uk
4.1
Great
45K reviews
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Saga is a good company with a somewhat…
Saga is a good company with a somewhat clunky website and not ideal customer service at first but once a qualified person looks into a complaint (mine was relatively minor about inability to update payment details on the website) they really bend over backwards to rectify anything that didnt go right.
27 July 2026
Saga gave me the immediate help I needed
I was in a position where I needed urgent advice from my travel insurer at a time when the other offices were closed. I got definitive and immediate help and purchased a policy for my immediate trip to Menorca.
The adviser was sincere and professional. I was impressed and very appreciative.
6 August 2026
Excellent customer service and great…
Excellent customer service and great value for money.
27 July 2026
Found the person that I spoke to was…
Found the person that I spoke to was very helpful and dealt with my enquiry and added the extra named driver in the my policy
2 August 2026
Took our car insurance through Meerkat
Took our car insurance through Meerkat. Used Saga few years ago but always renew through meerkat. Saga was the only company today who did not change the quote after meerkat calculations. Had to pay slightly higher dep but stayed withing my monthly budget. Thank goodness.
7 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Take care as you will pay and pay again
Cover for my wifes car more than doubled at renewal, she has never in her motoring history had a claim, had no motoring convictions, her initial premium was competitive some £360 at renewal it increase to almost £1000
Avoid and read other experiences
29 July 2026
Unprompted review
Reply from Saga Insurance
Good evening,
Thank you for sharing your wife's experience. I understand your frustration and disappointment when a renewal premium increases significantly, especially given her excellent driving record. Please ensure if you have not done so already, double check the information within the renewal is up to date, and correct, as this can effect the premium.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind regards,
Liam
Reply from Saga Insurance
We're so glad to hear you found our website straightforward and easy to use! We appreciate you taking the time to share your positive experience.
Kind regards
Kieron
I PREFER TO INSURE FOR PEOPLE OVER 55…
I PREFER TO INSURE FOR PEOPLE OVER 55 YEARS OLD AS THEY ARE GENERALLY MORE CONSIDERATE DRIVERS AND CAREFUL.
31 July 2026
Reply from Saga Insurance
We appreciate your positive feedback and are glad to hear about your preferences regarding driver demographics. We value all our customers.
Kind regards
Kieron
Clear information given by a friendly…
Clear information given by a friendly and knowledgeable advisor
5 August 2026
Reply from Saga Insurance
We are so pleased to hear that our advisor was able to provide you with clear information and a friendly experience. Your kind feedback is greatly appreciated.
Kind regards
Kieron
Great customer service.
4 August 2026
Reply from Saga Insurance
We are glad that you received great customer service. Thank you for your feedback.
Kind regards
Kieron
Great service from Saga
The saga advisor Jonathon was very knowledgeable and understanding delivering the policy we needed .
6 August 2026
Reply from Saga Insurance
We are so glad to hear that our advisor was knowledgeable and understanding, helping you find the policy you needed. We appreciate your positive feedback!
Kind regards
Kieron
Reply from Saga Insurance
We're so glad you found our service easy to use and appreciated our pricing! We value your positive feedback.
Kind regards
Kieron
Very helpful prompt service and took…
Very helpful prompt service and took their time to make sure it was correct.
4 August 2026
Reply from Saga Insurance
We're so pleased to hear that you experienced prompt and helpful service, and that our team took the necessary time to ensure everything was correct. Thank you for sharing your positive feedback!
Kind regards
Kieron
Very helpful and knowledgeable staff…
Very helpful and knowledgeable staff and a price which was competitive.
6 August 2026
Reply from Saga Insurance
We're so pleased to hear that you found our staff helpful and knowledgeable, and that our pricing was competitive. We appreciate your positive feedback!
Kind regards
Kieron
Customer Service
The first Agent I spoke with had absolutely no idea what she was talking about. I was told I was not covered when making a claim which I clearly was! When asking to speak with another Agent I was told to put the phone down and redial. Simon being the second Agent swiftly made up for this and dealt with the claim very efficiently. Thank you Simon. It is sad that the initial point of contact failed which is not a good Ambassador for Saga Insurance. I would give 5 star if the review was on Simon alone but 0 to the initial Agent. Thank you.
6 August 2026
Unprompted review
Reply from Saga Insurance
Hello Juno,
We appreciate you taking the time to share your recent experience with us. We are concerned to learn about the initial interaction you had and the difficulties you faced in getting your claim addressed. We are, however, very pleased to hear that a second agent was able to assist you efficiently.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind regards,
Liam
SAGA deliberately withholds personal data to obstruct complaint
If I could give SAGA Insurance broker a 0, I would. This company is not providing any service to their customers except taking their money!!!
£350 per month! I filed a complaint and asked for a Subject Access Request that allows me to access my data under the Data Protection Act. I stated exactly what information I wish them to provide only for SAGA to make the decision to be selective in what they wish to share with me (and what not). Indeed, they explicitly stating in their response that they made the decision to exclude certain information. Crucially, the withheld information is the key to my complaint. That clearly demonstrates that this company cannot be trusted.
6 August 2026
Unprompted review
Reply from Saga Insurance
Hi Susan,
We appreciate you letting us know about the website issue. I believe the issue that you ate referring to has now been fixed a couple of days ago.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
Apologies once again for any inconvenience.
Kind regards,
Liam
On-line website for booking travel…
On-line website for booking travel insurance is good, and much better than some. But could be made easier to use.
6 August 2026
Reply from Saga Insurance
We're glad to hear you found our online booking system good! We appreciate your feedback regarding ease of use and are always working to improve our website.
Kind regards
Kieron
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