Saga offered a good quote. The website was a little difficult (apparently due to a system changeover), so I had to phone Saga the following day to pay and to check a couple of policy details. My call... See more
Company replied
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Review summary
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The online travel insurance form for Saga was very clear and easy to understand but I had one query. We called the helpline- answered very quickly by James Huck. James listened to my query and con... See more
A mistake was made in relation to a policy and Hazel Ambler from the underwriting team called. She explained the problem very clearly and confirmed the solution. She we extremely courteous, polite,... See more
Company replied
Saga may be a few quid more expensive than other companies, however, you can talk to a real person that speaks clearly. They've always answered any questions I've had, plus I have had to claim on my... See more
Company replied
Company details
About Saga Insurance
Written by the company
Saga offers an array of products and services exclusively for the over 50s, including insurance, home care, holidays and the UK's best selling monthly magazine.
We will work with you to make things right.
At Saga, we strive to ensure that our customers are treated fairly. If you are dissatisfied with a service or product we have provided, we take your concerns very seriously.
In the first instance, please email us at services.customer-relations@saga.co.uk with any concerns or comments you may have so that your complaint can be dealt with in line with our complaints policy.
Contact info
3 Pancras Square, N1C 4AG, London, United Kingdom
- 01303 771111
- services.customer-relations@saga.co.uk
- www.saga.co.uk
4.1
Great
45K reviews
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Maybe not the cheapest but quite easy…
Maybe not the cheapest but quite easy to get the insurance online I would recommend them. They came in a little bit cheaper than go compare money supermarket you switch.
6 August 2026
Reply from Saga Insurance
We're so happy to hear that you found our online insurance process easy and that we could offer a competitive price compared to other services. Thank you for your recommendation!
Kind regards
Kieron
They made it easy for me to get a…
They made it easy for me to get a really good competitive price for my car.
22 July 2026
Reply from Saga Insurance
We're so happy to hear we made it easy for you to get a great price for your car! Thank you for your kind words.
Kind regards
Kieron
Reply from Saga Insurance
We are so pleased to hear that you felt treated as an individual and that we were willing to listen to your needs. Thank you for your kind words!
Kind regards
Kieron
Easy to understand
8 August 2026
Reply from Saga Insurance
Thank you for your positive feedback.
Kind regards
Kieron
I’ve been with saga since turning 50…
I’ve been with saga since turning 50 been with them for six years now they’ve always been helpful I wouldn’t go with any other company.
8 August 2026
Reply from Saga Insurance
We're so happy to hear about your continued positive experience with us over the past six years. We appreciate your loyalty and kind words.
Kind regards
Kieron
I have dealt with Saga for years
I have dealt with Saga for years , we have booked our 3rd or 4 th cruise with you , so trust you
8 August 2026
Reply from Saga Insurance
We are so happy to hear of your continued trust in us and that you've chosen us for multiple cruises. We appreciate your loyalty!
Kind regards
Kieron
Excellent service…
Saga were excellent and you could talk to them by phone which is a massive plus there days .
Well done
4 August 2026
Reply from Saga Insurance
We are so pleased to hear that you found our service excellent and appreciate the ability to speak with us directly. Thank you for your kind words!
Kind regards
Kieron
clear and precise information
8 August 2026
Reply from Saga Insurance
We're delighted to know our information was helpful and easy to understand. We appreciate your positive feedback!
Kind regards
Kieron
Be careful with Saga Travel Insurance!
Be careful with Saga Travel Insurance as Saga’s underwriter, ‘Collinsons’ impose an unfair and unreasonable system that Saga willingly enforces.
Having regularly been covered by travel insurance for over 60 years I have had, on previous occasions, found myself informing my travel insurer that I have been referred to my GP for a hospital appointment to have an issue checked out. In the past, with other travel insurers, I have been told my insurance will continue but the condition, subject to the hospital referral, will not be covered. I fully understand and appreciate that underwriters cover themselves in this way.
I have been without travel insurance since 4th December 2025 (I am composing this in August 2026). A skin issue I had was referred to Dermatology as my GP sought a confirmation that the issue was “minor sun damage” and not something more serious. At the same time my GP prescribed a cream that cleared up the issue. However with our ‘wonderful’ NHS, I have now checked and the waiting list is over 40 weeks for Dermatology, so no holiday for a year, as I have to either have a diagnosis or confirmation the skin issue has cleared up. Saga Travel Insurance, following their underwriter’s policy, immediately suspended my entire travel insurance informing me “their underwriter, Collinsons, dictate that if any health issues, no matter how minor, that is under investigation, the policy holder is suspended from booking any holiday” – ‘nice one!
I did contact Saga Travel Insurance, after some months, and had my premium for my annual travel insurance refunded from the date of GP referral, but that is no consolation.
I note which? Consumer Association rate Saga Travel Insurance as a “best buy”, they obviously do not ask the correct questions when evaluating policies.
I will never again trust Saga Insurance.
............................................................................
I note that Saga’s response does not refute any fact stated in my review.
There is no point in my taking advantage of the ‘chat’, offer. What I have described, I see as a serous failure that could affect all policy holders and a failing most likely to be in breach of the Financial Conduct Authority requirement for insurers’ to “Treat Customers Fairly”.
Trust Pilot readers can be the judge as my review was to, hopefully, prevent others being similarly disadvantaged. I have no trust in Saga Insurance.
7 August 2026
Unprompted review
Reply from Saga Insurance
Hi Mel,
Thank you for taking the time to share your feedback.
We are sorry to hear about your frustrating experience with your travel insurance and the difficulties you've encountered.
We understand your disappointment and the impact this has had on your travel plans.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind Regards
James
Excessive Increase to Premium
60% increase in premium for declaring a minor no fault incident. No claim was made on our Insurance as the third party Insurers accepted full liability. We have been penalised for a third parties careless accident. SAGA, as probably any Insurer, were completely unsympathetic and blamed Insurance underwriters. These companies use it as an excuse to exact more profit. We thought that if innocent no change and if responsible for any claim then premium would be affected.
1 August 2026
Unprompted review
Reply from Saga Insurance
Good evening,
We appreciate you sharing your experience and feedback regarding your recent premium increase following a non-fault incident. We understand your frustration and disappointment when a claim not involving your liability impacts your insurance costs. Please, if you have not done so already, check that the renewal information is all correct and up to date, as this can effect the premium.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind regards,
Liam
They were quick to resolve my problem
3 August 2026
Reply from Saga Insurance
We're glad we could quickly resolve your problem. We appreciate your positive feedback!
Kind regards
Kieron
Saga car insurance was very competitive…
Saga car insurance was very competitive and easy to contact them. The app is very useful too.
8 August 2026
Reply from Saga Insurance
We're delighted to hear that you found our car insurance competitive and our team easy to reach. Thank you for your positive feedback!
Kind regards
Kieron
Reply from Saga Insurance
We're happy to hear that our process was easy for you. We appreciate your positive feedback!
Kind regards
Kieron
Great company
Great company. Products are very reasonable. Easy to use website and excellent aftercare
8 August 2026
Reply from Saga Insurance
We're so pleased to hear that you find our products very reasonable and our website easy to use. It's wonderful to know you appreciate our excellent aftercare.
Kind regards
Kieron
Reply from Saga Insurance
We're happy to hear that our online services are easy to use. We appreciate your positive feedback!
Kind regards
Kieron
Reply from Saga Insurance
We're so glad to hear you found the perfect cover at a great price! Your recommendation means a lot to us. Thank you for sharing your positive experience.
Kind regards
Kieron
professional service
. excellent and professional service very easy to understand.saga employee friendly .
5 August 2026
Reply from Saga Insurance
We are so pleased to hear that you experienced excellent and professional service, and found our team members to be friendly and easy to understand. Thank you for your kind words.
Kind regards
Kieron
James is a lovely man who helped me get…
James is a lovely man who helped me get my documents sorted and explained others things about insurance I wouldn't have known very helpful
6 August 2026
Reply from Saga Insurance
We're so glad to hear that our team member provided such helpful assistance with your documents and insurance questions. We appreciate you sharing your positive experience!
Kind regards
Kieron
car and home claim for damages…
The way they dealt with my car insurance afternsomeone hit me and also how efficient they were when I lost my greenhouse due to a field fire at the rear of my property
7 August 2025
Reply from Saga Insurance
We're so glad to hear we could assist you effectively with both your car insurance claim and the unfortunate loss of your greenhouse. Your positive feedback truly means a lot to us.
Kind regards
Kieron
Good price with easy to use web portal…
Good price with easy to use web portal and sensible fees for changes.
6 August 2026
Reply from Saga Insurance
We're delighted to hear that you found our web portal easy to use and our fees sensible. We appreciate your positive feedback and are glad we could provide a good experience!
Kind regards
Kieron
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