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Russell's British Store Reviews 

812
•
TrustScore 5 out of 5

4.8

Supermarket
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Review summary

Created with AI, based on recent reviews

Considering 199 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently mention the remarkably fast shipping times, wonderful customer support interactions, and the securely wrapped packaging that completely protects every single item during transit. People also truly love the exceptionally wide variety of favorite products from home that are easily ordered through the very convenient online shop. Some reviewers were not happy with occasional missing items, damaged packaging on specific goods, or unexpectedly high delivery fees charged on certain larger orders. Others also noted frustrating transport delays and persistent problems with external courier services failing to deliver parcels to the correct residential locations.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and fast shipping... See more

Product

Reviewers highlight positive aspects of product selection and quality, expressing high satisfaction with the... See more

Service

Reviewers mention positive feedback about service, highlighting a consistent and brilliant experience.... See more

Order

Consumers find order experiences to be extremely positive, highlighting fast delivery times and careful... See more

Quality

Users describe satisfaction with quality and packaging. Consumers frequently mention that items are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Russells' on a number of occasions and every time I'm very impressed with the speed they dispatch my order. The items are always well packed and protected, I've never had any problems. Th... See more

Rated 5 out of 5 stars

I can honestly say, this is the best online service I have experienced sinced moving to Spain with such a quick turn round from order to delivery, it's unbelievable. I'm able to get most things I nee... See more

Rated 5 out of 5 stars

I have used Russells on a number of occasions, and have nothing but praise for them. Their packaging is second to none, I have so far received nothing damaged. Delivery time, from order to receiving i... See more

Rated 5 out of 5 stars

The service from Russell's is wonderful , a rapid delivery time from point of order. We've never had any breakages the team pack everything so well. The price point is good compared to other sites, de... See more

Company details

  1. Supermarket

Written by the company

British supermarket in Torrox Costa importing over 2500 lines.

Contact info

4.8

Excellent

TrustScore 5 out of 5

812 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(812)

256 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great selection and easy experience

Such a great selection, I have lived in Spain for almost 10 years and a lot of British products are hard to find nowadays, I spent so much money in one 'big shop' but everything was fantastic and it all arrived way ahead of schedule. The courier even called me up to say he wasn't far away to check I'd be in. I have a big stash to keep me going but I will be back again!

25 July 2025
Rated 5 out of 5 stars

Wonderful shop

Wonderful shop. Great selection of goods. Securely wrapped and boxed. And best of all, and amazingly quick service. I will be shopping here on a monthly basis. Many thanks.

15 July 2025
Rated 5 out of 5 stars

Great service

Website easy to use. Delivery on time(and very prompt), packaging fit for purpose and notifications were good. Well done, will definitely be using you again 🥰🥰

15 July 2025
Rated 5 out of 5 stars

highly recommended

Order from Russell's on a regular basis, excellent in every aspect, never a problem.Quick and efficient.Would highly recommend.

25 June 2025

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