Richer Sounds - Glasgow Reviews 

5,052
TrustScore 5 out of 5

4.9

57 Jamaica Street, G1 4NN Glasgow, GB


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Rated 5 out of 5 stars

Excellent service from the guys- Swapped out my days old Eversolo DMP A-8 for the T-10 transport which was the better solution for me. I received expert advice that helped make the right choice when d... See more

Company replied

Rated 5 out of 5 stars

A very good experience from the initial phone call to collecting the equipment. Alan was very helpful throughout and waited after the shop closed to allow pick up, as advertised for VIP members. E... See more

Company replied

Rated 5 out of 5 stars

I have used Richer Sounds Glasgow on a few occasions over the last few years. I find their service at the point of sale 1st class and more importantly their after care service cannot be faulted even... See more

Company replied

Rated 5 out of 5 stars

Great experience from all the staff I dealt with in the Glasgow branch. Truly first class service, I didn’t buy on the first day but took home some great advice before returning to purchase my items.... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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4.9

All reviews

(5,052)

24,168 reviews in the last 12 months

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Rated 5 out of 5 stars

Stephen, what a guy.

Stephen in the Glasgow store is next level. Was very helpful in setting me up with a price match against Costco for a new TV and helped me humph it into a taxi when it wouldn't fit in the car!

16 February 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Simon and the guys were great as usual…

Simon and the guys were great as usual , very knowledgeable and friendly and always great deals to be had. Thanks again

31 May 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Good quick service

Good quick service. Helpful staff.

1 June 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 4 out of 5 stars

Helpful staff

1 June 2026
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Reply from Richer Sounds - Glasgow

Thanks for taking the time to leave your review, it’s great to see you had a positive experience overall. Of course If there’s anything at all that could have made it a full 5-star visit, we’d genuinely welcome the feedback so we can keep improving.

If you’d like to share more, please feel free to get in touch at..

seniorcomplaintsteam@richersounds.com

The Richer Sounds team

Rated 5 out of 5 stars

Great service

Great service. Really helpful.

1 June 2026
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Reply from Richer Sounds - Glasgow

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

From the point of sale to the delivery…

From the point of sale to the delivery I was informed of the company’s procedures and found this information helpful and no pressure was put on me to by one product or another sales person was extremely knowledgeable and helpful five stars to this store and thank you

31 May 2026
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Reply from Richer Sounds - Glasgow

Thank you for your wonderful feedback

Rated 5 out of 5 stars

I only phoned Richer sounds

I only phoned Richer sounds, Glasgow for details of a product & ended up buying an OLED TV & sound bar. Simon was extremely helpful, knowledgeable & friendly. It was easy & reassuring. Thank you Simon.
The delivery was excellent, plenty of notice given & delivered at the time specified.
All this and a 6 year warranty - fabulous!
Altogether first class. I would definitely use them for future purchases.

23 May 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great choice and good prices

Great choice, great in store expertise, good, competitive prices. I’ve been using Richer Sounds for 40 years and highly recommend them. Charlie at the Glasgow store was brilliant, very knowledgeable.

30 May 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

I am always happy to give my business…

I am always happy to give my business first to Richer Sounds. I have a long history of getting the best deals, service and genuine product knowledge and recommendations for my needs. Love Richer Sounds!

28 May 2026
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Reply from Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Projecting a great image

Initial meeting with Simon was great. He understood what i was looking for and pointed me in the right direction offering me a great deal rather than pushing the most expensive option.
Quote promptly provided and reply to additional query answered quickly.

Despite shop just closing due to bank holiday, the guys let me in to make my purchase on my second visit even though it was 10 minutes after closing time.

Sale went through and as promised my goods arriving tomorrow free of charge and inside the expected timescale.

Just need a good result for Scotland v Haiti to make purchase worthwhile 😄

Great service, great delivery definitely would recommend

Thanks chaps 👍

25 May 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Friendly and helpful staff every…

Friendly and helpful staff every time,always a joy to shop in there

23 May 2026
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Reply from Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great all round experience

Great all round experience, very knowlegable and friendly staff, who explain everything, they do what they say they will do.
Highly recommended

24 May 2026
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Reply from Richer Sounds - Glasgow

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Richer Sounds have very efficient customer service.

I have pre-ordered a turn table needle and instead if delivery to my place, course it thru their branch hear in Glasgow. They were kind enough to inform me every time there is an update on the delivery process. Efficient service and happy with the product.

19 May 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Wanted a couple of subs so thought I'd…

Wanted a couple of subs so thought I'd call for a deal & I wasn't disappointed.
Spoke with a very nice gent (sorry, unable to recall your name)from Glasgow who did indeed strike a very satisfactory deal with me.
Subs arrived the next day.
All in all - Superb service that all sellers should strive to attain.
Outstanding!

22 May 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Definitely would recommend Richer Sounds

Great service from my first contact by telephone. Once my goods were in store, delivery and installation went really smoothly.

22 May 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Audio Pro Addon T3+ Bluetooth Speaker

I initially had a problem with my portable Bluetooth speaker (an Audio Pro Addon T3+) since the battery had a fault. However, Richer Sounds delivered a replacement very quickly and were very helpful throughout. I'm now a happy purchaser at an excellent price!

My new project will be to re-rip the music off my CDs at a higher quality (probably FLAC format to replace the mp3 files) - it was originally done when storage was expensive and I had to trade file sizes against quality.

21 May 2026
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Reply from Richer Sounds - Glasgow

Thank you for your feedback, I’m genuinely sorry that you experienced difficulties with your recent purchase which I appreciate must have been frustrating.

Following investigation I understand that after some discussion with our customer service team, whereby they tried to help resolve the technical issues you were having, unfortunately without success, an exchange for a replacement has been arranged which I understand has successfully resolved things for you. Should you need further assistance of course, please get in touch via the below address…

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Service
Richer Sounds

Rated 5 out of 5 stars

Great service

Great service , quick delivery , couldn’t sort delivery online due to postcode but Simon in the Glasgow store sorted the issue , excellent customer service from Simon , highly recommend .

20 May 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Slight rushed and undervalued

Slight rushed. Sold a scat cable which I didn’t require as there was a scat cable supplied. Also, the sales person was not aware of the DVD and its capability’s. I had to note the specific details. The sales person was not aware and noted this, saying it would cost thousands of pounds for the multi region dvd player.
Disappointed as this was my first visit and recommended by friend.

Thanks to Tom and David who very kindly kept their word. Thus reinstated my trust in Richer sounds, your intervention was very professional and appreciated. Thanks guys, great recovery. I now have reevaluated my thoughts on my past experience.

19 May 2026
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Reply from Richer Sounds - Glasgow

I was genuinely sorry to read about your experience, particularly as this was your first visit to us following a recommendation, which is obviously disappointing.

The colleague involved is long-serving one with a very strong track record, which I think just goes to show that even with the best intentions, mistakes can happen if we’re not fully on top of things on the day. We take feedback seriously and have addressed this with him, to ensure the product knowledge gaps are filled and that he does better next time.

The store have tried to get in touch with you via phone to arrange a refund for the cable sold in error, so we will follow this up to make sure that issue resolved quickly and the situation put right. Of course if there’s anything you’d like to add in the meantime, please feel free to contact us at the address below..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

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