Richer Sounds - Glasgow Reviews 4,939

TrustScore 5 out of 5

4.9

57 Jamaica Street, G1 4NN Glasgow, GB


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Rated 5 out of 5 stars

I visited the Glasgow store on 9 June 2026 looking for advice on purchasing a HI FI system, I spoke with David one of the Sales Advisors at some length and his help was oustanding,his knowledge help... See more

Company replied

Rated 5 out of 5 stars

I only phoned Richer sounds, Glasgow for details of a product & ended up buying an OLED TV & sound bar. Simon was extremely helpful, knowledgeable & friendly. It was easy & reassuring. Thank you Si... See more

Company replied

Rated 5 out of 5 stars

Ordered my new cd player over the phone. Chap was super friendly and helpful. Ordered and was given free next day delivery. Card payments are given through a link to your email which I also liked as... See more

Company replied

Rated 5 out of 5 stars

Good prices ordered on app picked up in glasgow store a day earlier than i expected so great service Been a richer sounds customer since the mid 80s always the 1st stop for Hi/Fi tv

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Rated 5 out of 5 stars

Good prices ordered on app picked up in…

Good prices ordered on app picked up in glasgow store a day earlier than i expected so great service
Been a richer sounds customer since the mid 80s always the 1st stop for Hi/Fi tv

7 June 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great staff

Great staff, helpful and polite, professional advise. Quality items delivered swiftly.

6 June 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Glasgow store, great service.

Phoned the Glasgow store to enquire about buying a Sonos soundbar and dealt with Simon who had all the info and gave me a great deal. I went in to pick it up and asked to be shown some all in one music streamers, again Simon was very accommodating and knowledgeable and let me listen to various models in my price range. I had one in mind but was not sure if it would be right in my system at home. Simon arranged for me to take the demo unit away and have a proper listen at home. I ended up buying the unit and Simon ordered me a brand new unit.
From start to finish it was very easy decision to make based on the way I was treated both on the phone and in store. Highly reccomend.

5 June 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent service

Excellent service

5 June 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Top class service

Excellent service instore very knowledgeable, explained differences of each model. Practical demonstration.

5 June 2026
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Reply from Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Tangent cd III

Ordered my new cd player over the phone. Chap was super friendly and helpful. Ordered and was given free next day delivery. Card payments are given through a link to your email which I also liked as you weren't saying your details over the phone. As with most things sold by richer sounds the cd player itself is excellent and doesn't skip even my old scratched cd's. All in all a great experience

5 June 2026
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Reply from Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

I visited the Glasgow store on 9 June…

I visited the Glasgow store on 9 June 2026 looking for advice on purchasing a HI FI system,
I spoke with David one of the Sales Advisors at some length and his help was oustanding,his knowledge helped guide me through the various options in my budget and I never felt pressured at any time.
Refreshing to speak to someone who had a real passion for what he was doing.Almost made my mind up of what to buy now and will certainly be using Richer Sounds.

9 June 2026
Unprompted review
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Reply from Richer Sounds - Glasgow

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Exceptional customer service.

The customer service was exceptional on every occasion that contact was required. The product (speakers) were exactly as promised, delivered promptly and in perfect condition and better than expected.

1 June 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Five stars

Five stars. Thank you Simon and Alan

3 June 2026
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Reply from Richer Sounds - Glasgow

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Stephen, what a guy.

Stephen in the Glasgow store is next level. Was very helpful in setting me up with a price match against Costco for a new TV and helped me humph it into a taxi when it wouldn't fit in the car!

16 February 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Simon and the guys were great as usual…

Simon and the guys were great as usual , very knowledgeable and friendly and always great deals to be had. Thanks again

31 May 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Good quick service

Good quick service. Helpful staff.

1 June 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 4 out of 5 stars

Helpful staff

1 June 2026
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Reply from Richer Sounds - Glasgow

Thanks for taking the time to leave your review, it’s great to see you had a positive experience overall. Of course If there’s anything at all that could have made it a full 5-star visit, we’d genuinely welcome the feedback so we can keep improving.

If you’d like to share more, please feel free to get in touch at..

seniorcomplaintsteam@richersounds.com

The Richer Sounds team

Rated 5 out of 5 stars

Great service

Great service. Really helpful.

1 June 2026
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Reply from Richer Sounds - Glasgow

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

From the point of sale to the delivery…

From the point of sale to the delivery I was informed of the company’s procedures and found this information helpful and no pressure was put on me to by one product or another sales person was extremely knowledgeable and helpful five stars to this store and thank you

31 May 2026
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Reply from Richer Sounds - Glasgow

Thank you for your wonderful feedback

Rated 5 out of 5 stars

I only phoned Richer sounds

I only phoned Richer sounds, Glasgow for details of a product & ended up buying an OLED TV & sound bar. Simon was extremely helpful, knowledgeable & friendly. It was easy & reassuring. Thank you Simon.
The delivery was excellent, plenty of notice given & delivered at the time specified.
All this and a 6 year warranty - fabulous!
Altogether first class. I would definitely use them for future purchases.

23 May 2026
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Reply from Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great choice and good prices

Great choice, great in store expertise, good, competitive prices. I’ve been using Richer Sounds for 40 years and highly recommend them. Charlie at the Glasgow store was brilliant, very knowledgeable.

30 May 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

I am always happy to give my business…

I am always happy to give my business first to Richer Sounds. I have a long history of getting the best deals, service and genuine product knowledge and recommendations for my needs. Love Richer Sounds!

28 May 2026
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Reply from Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Projecting a great image

Initial meeting with Simon was great. He understood what i was looking for and pointed me in the right direction offering me a great deal rather than pushing the most expensive option.
Quote promptly provided and reply to additional query answered quickly.

Despite shop just closing due to bank holiday, the guys let me in to make my purchase on my second visit even though it was 10 minutes after closing time.

Sale went through and as promised my goods arriving tomorrow free of charge and inside the expected timescale.

Just need a good result for Scotland v Haiti to make purchase worthwhile 😄

Great service, great delivery definitely would recommend

Thanks chaps 👍

25 May 2026
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Reply from Richer Sounds - Glasgow

Thanks for your kind review, we look forward to your next visit.

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