Richer Sounds - Glasgow Reviews 

Friendly staff

I was only looking for a replacement Ortofon 2m blue cartridge replacement, but phoned the Glasgow store to check it was in stock before going to collect. Was put aside for me to collect. Perfect 👌

Would 100% recommend using Richer Sounds to anyone, was a pleasure to deal with! I dealt with David & Dean of the Glasgow branch, both highly professional unlike a lot of other companies I have dealt with recently.

Great Customer Service, I even received a phone call the day after from Stephen to say I'd accidentally been over charged and the balance would be returned to my account.

Very helpful staff. Simon was a very affable person to do business with

Bought a denon av receiver but really wasn't for me going from a two channel setup to a surround setup was a mistake for me,not that there was a problem with it,it was just not the sound i was after, was worried I was stuck with it, caller richer sound and was told to bring it back, no questions asked just as long as it was in the condition it went out , swapped it out for a wiim amp ultra, back to a two channel setup and im loving it, my last amplifier also was from here and my next one will be aswell, they don't just rush you to part with your money and get a sale, I spoke to 3 different guys in the sales team and everyone of them were so king and professional, I honestly would tell anyone looking for any audio products to go here,top class sales team,and thanks for making a hard customer happy.

What is there to say? Choice knowledge advice delivery support services…all number one

Great service. Found exactly what I wanted. I wanted to test out a few headphones that I had heard great things about in reviews, but on testing them found none of them were to my taste. The staff were extremely patient while I tried the headphones on and also made suggestions based on my requirements. Finally David suggested a pair that was exactly what I was looking for and for much cheaper than expected. I had to book for delivery because they didn't have a box piece available at the store. Delivery was expected on Weds but came early on Monday. Extremely happy with the service.

David in your Glasgow store was extremely helpful to me when choosing a system and speakers he tried several speaker combinations until we got what we were happy with wish all salespeople were were as helpful and knowlegable about the products they sell.

Excellent helpful service by the staff at Jamaica St. I like your staff are knowledgeable but never pushy about buying Merchandise.

Good choice for the money for my needs. Helpful staff friendly pleasant. 5***** rating. Michael

Helpful friendly staff and service, great price for product and excellent product guarantee. Thanks

Good headphones but first set not work properly but richer sounds replaced it with new pair good service as always from richer sounds

We received a call and a resolution, we had to put some money to a replacement set (same as the B&W, ones my son has been wearing). The CS outwith the store has been fair and decent all be it lengthy. Thank you for this resolution.

Bought a set of focal bathys back in 2024. Within 9 months they were in a very sorry state. It’s an issue with this model.

After a lot of 2 and fro with the maker, we were told the 3 year warranty was not valid. focal had told us to take the head set to where we bought them.

The service in store was conflicting and inconsistent, delayed and extremely poor, we accepted their explanation that focal were difficult to deal with, as we had also found them frustrating. The warranty claim was rejected, the headphones were never sent out of the richer sounds shop.

They requested we come pick up our head sets and manager told us to contact the head office as if they replaced them it would be out of pocket. That was several months ago.

We did as advised,We have been chasing this issue for over 8 months(between focal and richer sounds) Yesterday we got an email asking us to choose a replacement headset. If we saw anything else we would prefer they would see what they could do.

We took it as the 3 we were offered were free replacements, as that is how the email reads, asked our son (on the spectrum and with hearing issues, hence the expensive headsets) to choose. We sent back our choice. This morning I get a call and then an email.

The shop said no to the replacement and we were offered a £70 discount on the replacements. The head office offered us a further discount totalling £150.

I find this unacceptable because the email led us to believe these were replacements for a pair of headphones that were not fit for purpose now we are being expected to pay almost the same amount of money for the replacements.

Save yourself any anxiety and buy from John Lewis where the warranty and guarantees actually provide a replacement, not an additional cost!

All the staff I spoke to were really helpful, friendly and knew what they were talking about. David at the Glasgow store almost managed to make me feel like I knew what I was talking about! 🤣🤣
The service, over the phone, and face to face was excellent, well done!

Small issue with turntable, visited store and they provided a new one there and then. All the staff were extremely helpful and it’s easy to see customer service is their top priority. Thank you Richer Sounds.

Great service, bought LG C5 65 inch tv.
Got it for £300.00 cheaper than major retailers. Prompt delivery by a great courier company.
Would thoroughly recommend Richer Sounds.

David and the other staff at Richer Sounds are so personable, welcoming, patient, and full of knowledge. Their after sales is unmatched, and they do a fantastic job making you feel cared for. Also, I was delighted to be receiving my AV Receiver next working day, despite it not being in my local store. That and the VIP membership discounts make it thoroughly recommended.

I have used Richer Sounds in both Glasgow and Middlesbrough, and found these standards to be very consistent!

Great company. Stephen worked out the best price for me and everything was done quickly and smoothly.

swift accurate service. Thank you