Recliner Collection Reviews 

371
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and note how exceptionally comfortable and well-made the new chairs are for daily relaxation use. Many people also point out that the customer support staff are extremely helpful and polite, making the entire ordering process smooth, transparent, and completely straightforward. However, some reviewers were not happy with specific delivery experiences encountered with third-party logistics partners. A few customers specifically noted frustrating encounters, such as delivery personnel failing to maintain proper cleanliness inside the home or experiencing unexpected delays with their shipments.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting efficient communication... See more

Product

People report high satisfaction and delight with the product, highlighting its comfort and quality. Reviewers... See more

Quality

Users describe satisfaction with quality, highlighting that the products are comfortable, plush, and... See more

Staff

Customers had positive experiences with staff, praising polite phone representatives, helpful sales teams,... See more

Order

Reviewers highlight positive aspects of the order process, describing it as straightforward and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company could not be more helpful and I really needed help. Nothing was too much and any issues I had encountered with other companies were no problem. I ordered two items that were despatched an... See more

Rated 5 out of 5 stars

Excellent service and quick delivery the guy on the phone Lee went above and beyond to sort our recliner chair out as we had to change it.Which they did and issued the refund from the difference immed... See more

Rated 5 out of 5 stars

The whole process, from choosing my chair online & requesting a fabric sample (which arrived very quickly) to delivery, was straightforward and efficient. The staff I spoke to were helpful & friendly... See more

Rated 5 out of 5 stars

Loved the product and my mum is delighted with it. Our issue was the delivery from your delivery partner, we appreciate it was free but it was just awful. It really wasn't what was described on yo... See more

Company replied


4.7

Excellent

TrustScore 4.5 out of 5

371 reviews

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4.7

All reviews

(371)

35 reviews in the last 12 months

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Rated 3 out of 5 stars

Quality of chair

The sales team over the phone were helpful and great to deal with.
The picture of my swivel chairs online looked good and also looked good once assembled.
The recliner component of the chair is not smooth. The mechanism has a jerking movement both as you are pushing back into a recliner position. The same is experienced when straightening to an upright position.
The comfort level I was expecting was a little disappointing. I have ordered a sheepskin seat cover to soften the seat pan.

13 February 2020
Unprompted review
Recliner Collection logo

Reply from Recliner Collection

Dear Tracey

Thank you for taking the time to write a review. I am glad you were pleased with the service you received but am sorry to hear that you are not completely satisfied with the comfort of the Swivel Chair you purchased and the way it operates.

The nature and design of a swivel chair means that they may not always be suitable for everyone and levels of comfort are so individual.

If you would like to look at an alternative model please feel free to call us on the number below or you can exercise your right to return the item within 14 days of purchase.

I again extend my apologies that you are disappointed with the chair and should you wish to discuss this further please do not hesitate to give us a call.

Lee Burridge
Customer Service Manager

Recliner Collection
01273 917336

Rated 5 out of 5 stars

Pleasure to deal with this firm

Pleasure to deal with this firm. Chairs arrived quickly and when supposed to. Instructions not very helpful. The YouTube video is much better but goes much too quickly. One chair took some time to assemble but the second no time at all. Both chairs very comfortable.

31 January 2020
Unprompted review
Rated 5 out of 5 stars

First Class

Chose to order over phone rather than online and was pleased that i did , very helpful young woman guided me through to my choice and order placed in efficient manner . All timings were kept to , recliner chair looks and feels a quality product . Would recommend this company without hesitation on this experience .

17 January 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Great product and great service when I had to speak to the team on the phone.
The chair is very good quality and very comfy.

24 December 2019
Unprompted review
Rated 4 out of 5 stars

Fantastic chair

Fantastic chair, looks good and is so comfy! Delivery was great, I was kept up to date and it was on time (not that there was a rush). Assembly I would say is not as straight forward as the paper instructions or the video form is, I required assistance to line up the arm rest holes and get them screwed in but most I did alone. Otherwise it'd be five stars

5 November 2019
Unprompted review
Rated 5 out of 5 stars

reciner chair

I would like
to say that from ordering my recliner rise and recline chair with two man delivery was top class service.I am happy with my purchase and would recommend this company very highly.

2 November 2019
Unprompted review
Rated 5 out of 5 stars

first class company

bought 3 seater sofa to match arm chair bought 18 months ago. Staff at recliner collection couldn,t have been more helpful. Delivered 8 days after ordering and exactly as described. FIRST CLASS COMPANY.

18 October 2019
Unprompted review
Rated 5 out of 5 stars

We asked for colour swatches

We asked for colour swatches and they arrived in a day or so. Just perfect so we ordered the two recliners. These arrived on time in perfect condition and are extremely comfy.

8 October 2019
Unprompted review
Rated 3 out of 5 stars

The service/ delivery was great

Since posting my review, I have been in contact with the company which has offered to exchange my chair for a different model as I was disappointed with the one I received. I was very pleased with their swift response. The service/ delivery was great. The chair itself is nice for the price but I was a bit disappointed with the finish on the wooden parts,. The chair itself is much lower than I expected but on reflection I should have checked this before buying..
It definitely took two to put it together and it would have been helpful if the instruction diagrams matched the model.

24 September 2019
Unprompted review
Rated 5 out of 5 stars

Second recliner purchased and once…

Second recliner purchased and once again the service was 5*. From ordering through to delivery everything was as promised. Also I assembled the chair by myself and found no problem doing it. Don’t usually play on my age but it’s relevant that a 73 year old woman found it simple to do!!

23 July 2019
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service from start to finish. Had a problem with the chair that was delivered, spoke to Lee. Lee was so helpful & sorted the problem out straight away. Nothing was to much trouble. Definitely use this company again. My Mum loving her new chair.

23 March 2019
Unprompted review

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