Arrived two days after ordering. It was well packaged in a large box. The delivery man carried it into the house for me. We followed the instructions for finishing the assembly. Apart from the buttons... See more
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Review summary
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I needed a raised toilet seat as the one the NHS brought wouldn't fit. I found one on Better Independent Living that attaches with suckers, so no space needed at the side. It arrived very quickly.... See more
Ordered a mobility aid from their website. Good description of the product on the site. The order was processed within their stated time frame. The order was packed and protected well for delivery. Fa... See more
Placed my order but have not received a confirmation email. I sent them an email requesting the confirmation and invoice but only received a mail delivery email, but no answer to my request. Not im... See more
Company details
Written by the company
At Better Independent Living, as our name suggests, we are about helping you to live your life to its fullest potential. We’re not about stuffy outdated views of mobility, it’s our intention to be truly forward-thinking in giving you both full independence and enabling your enjoyment of everyday tasks, through to your most adventurous sporting or leisure pursuits. We’ve sourced the best products with ease of use and robust performance at their core. A range that allows you to quickly get what you need to solve your problem, so you can get on with living life your way. You’ll find that we’re agile on customer service, swift on delivery and comprehensive on the best advice, features and video content enabling you to make the best choice. There is a better way, and it’s Better Independent Living.
Contact info
Creamery Industrial Estate, Kenlis Road, PR3 1GD, Preston, United Kingdom
- 01524 888453
- contact@betterindependentliving.co.uk
- betterindependentliving.co.uk
4.7
Excellent
290 reviews
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Hasn’t replied to negative reviews
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Foot stool
Good quick service from placing order to receipt of goods. Easily assembled and looks good
10 July 2026
Good quality product
Good quality product. Swift delivery. The box was damaged but not the item.
14 July 2026
Unprompted review
Delivered quickly and well packed but…
Delivered quickly and well packed but the support wasn't satis factory so I contacted Betterindipent living who was very supportive and arranged for DPD to pick up the support 7/7/2026 and took it back to the company,very easy to deal with
30 June 2026
Good service product good
1 June 2026
Hi very pleased but had a small problem…
Hi very pleased but had a small problem with one of the legs bath stool the lady on the phone was so helpful said I will post out another seat immediately.
Would definitely use again as it was a manufacturing problem which is just one of those things.
But that would not stop me using this company again .
8 June 2026
Fantastic service
Fantastic service. Prices were very good. Dispatch and delivery were super fast, next day delivery cost was very reasonable, and was sent by a reputable company with good track history. I haven't had cause to contact customer service, but I have no reason to believe it wouldn't be exemplary.
15 May 2026
Very helpful sales staff
Excellent advice and information from the team when I had phone queries.
I deducted a star due to Royal mail confusing tracking messages when mis- routing the delivery. However my order still arrived within expected time scale.
18 May 2026
PERFECT...I ordered a little seat for my bath to…
I ordered a little seat for my bath to make bathing simpler. It was simple to assemble and fit and id perfect for my requirements
8 May 2026
Great website!
The website site was clear, practical and easy to follow. I appreciated the amount of walking sticks available which made my choice easy.
18 May 2026
Unprompted review
Great customer service,I had a problem…
Great customer service,I had a problem with the seat I ordered,I emailed them and have received a replacement in just two days.The stool itself is great,just what my husband needed for getting a shower sitting down,fits perfectly in my bath and good quality.
20 May 2026
Unprompted review
easy to use and quick service
The bath seat arrived promptly and is just as described, and the instruction leaflet is clear.
24 April 2026
Unprompted review
Threshold guard
Ideal for covering threshold and light in weight so easy to install and remove when not needed
8 April 2026
Unprompted review
Feeding dish is dangerous to use
Feeding dish is an accident waiting to happen. Put any downward pressure on the plate and it falls into the tank of very hot water. There should be a much wider rim for the plate to sit on. Impossible to use safely with a knife and fork. Perhaps some sort of perforated stand in the centre of the tank would help too. I certainly could not recommend this product.
11 April 2026
Amazing
Excellent high chair for my disability in the kitchen. Comfortable and easily built by my husband and so good that it's adjustable to your height. X
5 April 2026
Easy ordering process and quick…
Easy ordering process and quick delivery.
Good products with accurate description.
25 March 2026
Recieved goods on time and as promised
Thank you for sending the goods on time and for having the stock needed to complete my order on time, thank you for the excellent service
31 March 2026
Unprompted review
Quick delivery
Quick delivery, well packaged, great product, super prices
27 March 2026
Unprompted review
Easy site to navigate
Easy site to navigate. Good prices. Speedy delivery.
Very happy with the folding commode. Easy to set up. Sturdy and takes up minimal space when folded.
27 March 2026
Unprompted review
Very quick response
Very quick response. Item received extremely promptly. Item of good quality and good value.
20 March 2026
Unprompted review
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